Breezy HR

Customer Success Agent - United States - Remote (within location) - Full-Time - $45k - $45k / year As a Breezy HR Customer Success Agent, you'll use your enthusiasm and empathy to help us troubleshoot, understand, and delight our incredible customer base. With over 60,000 active users, we need your help to maintain and communicate in line with our sky-high standards and ambitious product plans. We have a unique approach to customer service; giving you a script to follow and expecting robotic output just isn't our style. You can feel free to use your own easygoing voice, and we'll support you with all the resources you need to make sure our customers are well-informed, well-oiled recruiting and hiring machines. What Am I Going to Do All Day? This is a full time remote position and we're looking for someone who can work 9am to 6pm EST. - You know that the best way to answer customer questions is to start from a solid knowledge base, so you’ll get to know and navigate Breezy inside-out and top-to-bottom. - Since you know it all (and you will!), you'll be helping our customers achieve their goals inside Breezy the majority of the day. You'll be walking them through processes and minor hiccups with patience and a sense of humor, but … - You know enough to know when you just don’t know. Then it'll be your job to escalate issues further up our little chain of command, or reach out to other teammates for help. You'll recognize when a customer might be a good fit for a demo, or might need some extra tech attention to get their problems solved. - You'll be tracking your support metrics and hitting (um, blowing past?) goals we set for our customer success team – these are numbers like response time and customer satisfaction (but you can handle that, right?). - You'll be on the front line, so we expect you to keep eyes out for trends in common issues, and help us develop training programs for future customers. About You - This isn't your first rodeo – you should have some experience making customers happy as a primary job function. - You're enthusiastic and comfy around technology, the SaaS space, and/or recruiting and human resources (if you've got a soft spot for Trello and Intercom, that wouldn't hurt!) - You're even-tempered (dare we say … breezy?), but not passive. We want you to see problems or projects and tackle them head on, but we need you to be kind and professional about it. About Breezy HR - Breezy is a web-based, end-to-end recruiting platform and applicant tracking system to help teams attract & hire great employees with less effort. - Grrrrreat benefits. - Inside, we're a small, agile team chock-full of awesomeness and we're growing fast. - Working here is completely unlike anything you'll find in Jacksonville or anywhere in the country... in a very good way. You'll love it.

• Use enthusiasm and empathy to help troubleshoot and delight customers. • Get to know and navigate Breezy inside-out. • Help customers achieve their goals in Breezy. • Escalate issues when necessary. • Track support metrics and hit goals set for the team. • Identify trends in common issues and help develop training programs.

• Lead delivery for major features: break down complex problems into solvable work, drive execution, and bring initiatives over the finish line. • Build and evolve backend services: design, implement, and improve features across REST APIs, microservices, data ingestion/processing, and third-party integrations. • Ship LLM-enabled features (AWS Bedrock): integrate managed LLM services into product workflows with production-grade reliability, monitoring, and practical guardrails; stay mindful of cost and latency. • Own quality in production: debug issues across services and layers of the stack; raise the bar on correctness and performance. • Cross-functional leadership: work extremely cross-functionally with Product; mentor others through reviews and collaboration.