BrainStim Centers, Inc.

Description REPORTS TO Head of Personal Injury & Human Resources ROLE SUMMARY At BrainStim, we combine advanced non-invasive neuromodulation with ethical, patient-centered care. BrainStim Centers is seeking a Personal Injury Case Operations Manager to support personal injury matters from the medical side of the organization, with a focus on case evaluation, intake review, and continuous assessment of case health, alongside hands-on operational involvement throughout the patient and case lifecycle. This position is predominantly remote and must be California-based. PRIMARY RESPONSIBILITY: CASE EVALUATION & INTAKE REVIEW · Review prospective personal injury cases for appropriateness, case viability, and overall fit · Identify risk indicators that may impact treatment progression, documentation, billing, or professional relationships · Prioritize cases and follow-up actions based on urgency, complexity, and risk profile · Communicate intake outcomes and next steps clearly with internal teams and referring law firm staff · Maintain accountability for decisions and downstream case flow CASE OPERATIONS & PROCESS MANAGEMENT · Maintain hands-on involvement in the operational flow of PI patient treatment · Monitor case progression from intake through treatment completion · Schedule patients and coordinate care with clinical teams and case managers · Track documentation, authorization status, and treatment adherence · Identify gaps, delays, or breakdowns in process and take appropriate corrective action · Provide consistent reporting on case status and operational metrics to management COMMUNICATION & COORDINATION · Serve as a primary point of contact for case-related communication with law firm staff · Maintain warm, professional, and time-sensitive communication with patients, case managers, and internal teams · Navigate difficult or high-pressure conversations with composure and clarity · Explain medical and process-related concepts clearly to non-clinical stakeholders · De-escalate tense situations while maintaining clear expectations and follow-through DOCUMENTATION, BILLING & LEGAL PROCESS SUPPORT · Support subpoena, records, and documentation processes related to PI cases · Create invoices and collaborate with internal teams on billing workflows · Ensure records are accurate, complete, and aligned with case requirements · Maintain organized, compliant documentation throughout the case lifecycle REPORTING & OPERATIONAL INSIGHT · Monitor trends in case health, documentation quality, and workflow performance · Advise management on operational gaps and optimization opportunities · Support implementation of new processes or operational initiatives as needed SCOPE & ROLE PARAMETERS · Functions within established clinical, legal, and operational standards · Exercises evaluative judgment related to case readiness and risk indicators · Does not provide legal advice or clinical care · Does not supervise staff REQUIRED QUALIFICATIONS · 5–7+ years of experience in personal injury operations, medical-legal coordination, or legal operations · Demonstrated experience managing complex, multi-step case processes · Strong understanding of PI workflows and law firm coordination · Strong analytical skills with measured, consistent attention to detail · Excellent written and verbal communication skills · Ability to manage time-sensitive priorities and competing demands · Proficiency with technology and software, including Excel · Aptitude for understanding medical, neurological, and psychiatric terminology · Self-directed, reliable, and receptive to direction EDUCATION · Bachelor’s degree required (Healthcare, legal studies, science, communications, or related fields preferred) WORK ENVIRONMENT · Predominantly remote · Occasional in-office meetings or training in California · Prolonged computer and desk work