Blenheim Chalcot India

Role Description As an Operations Support Executive, you’ll provide essential back-office support that keeps our customer-facing teams running smoothly. You’ll own administrative tasks and help us spot ways to simplify processes. Your work ensures our merchants enjoy a friction-free experience. This role will be focused on our US market and you will work hours to match US day time (6.30pm to 3.30am IST). This role is also a fully remote role. - Manage a variety of operational and administrative tasks to support the Customer Operations team. - Process payment adjustments and other changes with a high level of accuracy. - Liaise with internal teams (Sales, Treasury) to close gaps and keep workflows running smoothly. - Spot opportunities to automate or streamline tasks and share ideas for operational improvements. - Uphold Liberis values—open, interested, proactive and bright—in every interaction. Qualifications - Previous experience in an operations, administrative, or back-office role—ideally in financial services or fintech (though not essential). - Excellent organisational skills with the ability to prioritise and handle multiple tasks in a fast-paced environment. - Strong attention to detail and a proactive approach to problem-solving. - Comfortable working with data and numerical information in Excel to support investigations and reporting. - Skilled in using modern business tools (Salesforce or similar CRM/ops systems). - Collaborative mindset and a genuine interest in helping colleagues succeed. - Comfortable working independently during late-shift hours, with the judgement to follow guidance, manage priorities and escalate when needed.