Black Pen Recruitment

• Review and reconcile case records, contacts, intake forms, and activities in CiviCRM • Create, update, and maintain case records in accordance with ARC's documentation and case management procedures • Process and organize webform submissions, intake forms, and incoming requests • Identify duplicate records, data inconsistencies, and documentation gaps, and support ongoing data quality improvement efforts • Ensure demographic, geographic, and case-related information is accurately entered, coded, and maintained • Support case tracking, workflow management, and reporting processes within CiviCRM • Prepare data summaries, inventories, and workflow tracking reports to support program management and decision-making • Flag records that may require staff review, additional documentation, follow-up, quality review, and document issues for ARC staff as appropriate • Collaborate with ARC staff and consultants to support effective case management and information sharing • Maintain strict confidentiality, data protection, and information security standards when handling sensitive information • Additional tasks assigned as needed