BiblioCommons

Job Summary: Are you a strategic finance leader who thrives on turning data into insight and guiding business decisions? Are you looking for an opportunity to own financial strategy while playing a key role on the leadership team of a growing technology company? If you answered yes to the above, keep reading! BiblioCommons is looking for a driven Director of Finance to lead financial planning, reporting, and performance management, while providing strategic guidance to support growth and profitability. In this role, you’ll also oversee legal and contracts and provide support across G&A functions, helping ensure the business runs smoothly as it scales. Job Description: The Director of Finance will be a key member of the leadership team, responsible for overseeing all financial activities of BiblioCommons. This role includes financial planning, budgeting, reporting, and ensuring compliance with relevant regulations. The Director will provide strategic financial guidance to support the company’s growth and profitability objectives. This is a senior leadership role with responsibility for additional General & Administrative (G&A) functions, primarily ownership of legal and contracts, oversight of general administration, and support of culture and HR initiatives in partnership with operating group HR. High energy, motivation, initiative, and drive are a must. A successful candidate will not be afraid to get into the details, will be highly analytical, have excellent communication skills, and be able to work effectively with stakeholders across the company. Experience in technology is a plus. Salary Range $115,000 to $130,000 CAD Base salary will be commensurate with experience. Key Responsibilities Financial Planning and Strategy: • Develop and implement financial strategies aligned with the company’s business objectives. • Provide recommendations to enhance financial performance and identify business opportunities. Budgeting and Forecasting: • Lead the annual budgeting process in collaboration with department heads. • Provide regular financial forecasts and variance analysis. Financial Reporting: • Review monthly, quarterly, and annual financial reports in compliance with IFRS. • Present financial statements and insights to management. Risk Management and Compliance: • Oversee compliance with relevant laws, regulations, and industry standards. • Identify and mitigate financial risks through effective internal controls. G&A Oversight: • Own the legal and contracts function, including oversight of external counsel and contract lifecycle management. • Ensure appropriate governance, risk management, and documentation standards. • Provide oversight of general administrative functions in a remote-first environment. • Partner with operating group HR to support select culture and HR initiatives, as needed. Team Management and Development: • Lead and mentor a team of finance professionals, setting performance goals and conducting regular evaluations. • Foster a culture of continuous learning and development within the finance function. Financial Analysis and KPIs: • Conduct in-depth financial analysis to identify trends, variances, and areas for improvement. • Monitor and analyze key performance indicators to measure the company’s financial health. Tax Planning and Compliance: • Oversee sales tax planning strategies and ensure compliance with applicable regulations. Qualifications • Bachelor’s degree in Finance, Accounting, or related field (CPA preferred). • 5–10 years of progressive experience in finance, with at least 2 years in a leadership role. • Strong knowledge of GAAP and financial reporting standards; familiarity with IFRS (notably IFRS 15 and 16). • Experience overseeing legal/contracts or broader G&A functions is an asset, but not required. • Proficiency in financial software and advanced Excel skills. • Excellent communication and leadership skills. Worker Type: Regular Number of Openings Available: 1

Role Description In this role, you’ll work directly with public library staff who use our suite of products to enhance their patrons’ experience. You’ll report to our Manager of Customer Support and provide a thoughtful, high-touch support experience that helps customers navigate, configure, and troubleshoot our products. Internally, you’ll act as the voice of the customer, advocating and ensuring that customer needs are understood across the organization. What a Typical Day Looks Like - Triage, investigate, and respond to incoming support requests, identify trends, and share insights with the broader team. - Collaborate with Implementation Specialists and Library Engagement teams to understand priorities across a diverse customer base. - Troubleshoot and reproduce issues, documenting them clearly for Product and Engineering teams. - Provide guidance on best practices and help customers use our tools creatively and effectively. - Communicate thoughtfully and professionally with everyone from experienced Library IT staff to senior leadership at library systems. - Work closely with Customer Success, Product Managers, Developers, and QA to prioritize and resolve customer issues. - Contribute to internal knowledge-sharing through documentation, collaboration, and staying current with support best practices. - Create new internal documentation, particularly for emerging features and products. - Support ongoing library technical work such as ILS/server migrations, configuration updates, and library maintenance projects. - Participate in our Emergency On-Call rotation (with on-call compensation). Qualifications - Previous library experience, especially in technical services, ILS admin, IT, or web services. - Experience working with library vendors, SaaS platforms, or complex technical products. - Knowledge of Sierra, Polaris, Symphony, Horizon, Evergreen ILS preferred. - Proficiency in library cataloging processes such as mapping, familiarity with MARC, etc. - A strong customer service mindset and the ability to set clear expectations with confidence and empathy. - Curiosity and a love for problem-solving across both technical and non-technical contexts. - Outstanding written and verbal communication skills; ability to translate technical concepts into clear, engaging language. - Empathy and a customer-first perspective, coupled with the ability to navigate internal stakeholders to reach the right solution. - Excellent diagnostic and analytical skills, including the ability to spot patterns and escalate issues when needed. - Eagerness to close tickets and manage your ticket backlog. - A passion for learning new technologies; understanding how things work excites you. - Big-picture thinking; you anticipate potential issues and guide customers toward more stable, scalable workflows. - Experience using tools like Zendesk, Jira, TestRail, or similar platforms. - Familiarity with BiblioCommons products and services. Benefits - A competitive salary, plus benefits. - Company-wide bonus plan. - Generous health benefits package. - Flexible working hours. - An extra day off on your birthday. - Support through peer mentoring, career development plans, and tuition reimbursement opportunities. - An opportunity for professional growth where great work is recognized and rewarded. - A chance to put your experience to work to serve and support libraries worldwide. - The option to work remotely within Canada or from our satellite office space in Toronto. Salary Range $55,000 to $70,000, base salary will be commensurate with experience. Worker Type Regular Number of Openings Available 1