Better Health Partnership

• Serve as the first point of contact for patient inquiries, delivering a warm and empathetic experience on every interaction • Process resupply orders, service requests, and support tickets accurately and efficiently • Assist with billing-related questions, payment processing, and insurance coverage queries • Resolve issues at first contact whenever possible; escalate complex cases appropriately • Support patients through Medicare workflows and insurance-related processes • Maintain detailed records within CRM and ticketing systems • Identify cross-sell opportunities and route qualified leads to the sales team • Be the voice of the customer internally, advocating for patient needs across product, billing, and operations • Contribute to FAQ and knowledge content to improve the overall patient experience

• Conduct initial peer support coaching calls with Better Health members as you support them through your shared experience • Become an expert in Better Health’s product catalog for conditions to provide personalized product suggestions • Construct personalized follow up emails and educational tools for members