AVB Marketing

Role Description We are seeking a highly motivated Member Relations Manager to serve as a trusted partner and advocate for our members. This role will lead member engagement and enrollment initiatives related to AVB/BrandSource's MTEQ solutions, programs, and services, helping members maximize operational success and profitability. The Member Relations Manager will provide strategic guidance and high-level support for website, marketing, and business requests while coordinating with internal teams to deliver effective solutions. The ideal candidate is relationship-focused, proactive, and skilled at identifying member needs and driving initiatives that enhance member satisfaction, growth, and long-term success. Essential Functions and Responsibilities - Address member inquiries and issues by identifying the root cause of concerns and providing satisfactory solutions. - Help members solve a variety of issues with products/services, pricing, and payment, and provide technical support. - Collaborate with other Member Relations Managers to drive key tech initiatives and lead the handling and response of all escalated issues. - Review, drive, and retain Member enrollment in MTEQ solutions to help their business grow and prosper. - Utilize SalesForce for daily reporting, maintenance, and to identify member opportunities. - Encourage attendance to meetings and events. - Utilize excellent customer service management skills to welcome and engage new members via White Glove onboarding and follow-up. - Act as a member conduit for communication and resolution with other AVB/BrandSource entities. - Receive requests for website edits and marketing changes from members and execute in a timely manner by leading and providing direction to internal teams. - Oversee basic website edits/updates such as text edits, hours changes, etc. - Proactively educate members about recommendations to highlight the importance and value of additional AVB Marketing services. - Communicate directly with agencies, internal teams, and outside vendors as necessary on program implementation and become an expert on AVB Marketing's services and solutions. - Resolve problems and issues arising from members and/or projects and identify key learnings and best practices to prevent repeat incidents. - May be assigned segmented responsibilities (e.g., Keystone Furniture & Bedding Members). - Perform any other duties as assigned. Remote Work/Travel This position will work remotely from a home address and is subject to AVB's Remote Work policies and procedures. Additionally, this position may require travel to attend AVB's Annual All-Employee Meeting and other obligations such as sales meetings, meetings with members, attendance at conventions, region meetings, and other events where you will represent AVB. Required Skills and Abilities - Ability to exercise patience and professionalism, proactively approach every member inquiry, and provide step-by-step solutions that ensure positive outcomes for members. - Furniture/Bedding retail/wholesale experience required. - Sales/Customer Service experience with strong organizational, listening, and communication skills. - Self-motivated, hard-working, well organized, and resilient to ever-changing timelines, requests, and deliverables. - Willingness to make independent decisions, exhibit sound judgement, make timely decisions, and accept responsibility for results. - Proficient in Word, Excel, Outlook, and database management; Salesforce experience helpful, but not required. - Extremely customer-focused with a positive, professional attitude. - General understanding of, or desire to learn about advertising, digital marketing, social media, creative services, e-commerce merchandising, and sales. - Ability to work independently and efficiently to complete monthly initiatives and goals. - Ability to analyze website performance to showcase successes and areas of opportunity to improve e-commerce results. - Ability to work effectively within a fast-paced, highly collaborative, and interconnected environment. - Discipline and ability to self-manage and work asynchronously are vital. - Strong interpersonal, communication, and negotiation/sales skills. - References will indicate high ethical and professional standards that exemplify the BrandSource name for its valued members. Education and Experience - High school diploma or equivalent. - Bachelor's degree preferred. - Sales and Marketing experience preferred. - 2-4 years of experience required. Physical Requirements - Prolonged period of sitting at a desk and working on a computer. - Must be able to lift up to fifteen pounds at times.

Role Description We are seeking a Software Engineer to collaborate with cross-functional teams in creating innovative solutions that support AVB Marketing clients' eCommerce presence. This role will be responsible for developing, testing, troubleshooting, and deploying web applications while partnering closely with development, design, and DevOps teams. The ideal candidate is passionate about building high-quality, maintainable software and delivering reliable solutions that enhance the user experience. Supervisory Responsibilities - N/A Essential Functions and Responsibilities - End-to-end development: design, develop, test and fix bugs - Troubleshoot code and implement fixes - Collaborate with development and design teams to create functional and user-friendly applications - Work closely with the DEVOPPS/IT team to design deployment procedures for products and take ownership of rollouts to ensure success - Write high-quality code for web applications or perform updates to existing codebases that are easily understandable and maintainable - Develop software solutions following enterprise architecture, processes, procedures, and protocols Remote Work/Travel This position will work remotely from a home address and is subject to AVB's Remote Work policies and procedures which are then in effect. In addition, from time to time, this position will be required to engage in travel, including travel to attend AVB's Annual All-Employee Meeting as well as other travel obligations which may be required of the position such as meetings with members, attendance at conventions and shows and other events where you will represent AVB. (Any requests for accommodations to required travel (including medical) should be addressed with Human Resources.) Required Skills and Abilities - Strong troubleshooting and critical thinking skills - Proficiency in developing PHP applications - In-depth knowledge of PHP and Magento - Experience with AWS Lambda, EC2, 53, and RDS - Familiarity with MVC architecture and RESTful API development - Strong understanding of optimized web server configurations and experience in scaling web applications on AWS - Familiarity with DevOps practices and Cl/CD pipelines on AWS and/or GitHub - Ability to implement security best practices for PHP applications - Demonstrated problem-solving skills in AWS cloud environments Education and Experience - Bachelor's degree (preferably in Computer Science or a related field) or equivalent experience - Minimum of 3 years of hands-on experience in developing PHP applications - Experience working with MySQL Server and SQL - Experience working in an Agile SCRUM environment - Proven track record of PHP development with a strong emphasis on Magento - Practical experience working with AWS services, including but not limited to AWS Lambda, EC2, 53, and RDS - Familiarity with DevOps practices and setting up Cl/CD pipelines - Any relevant AWS certifications would be considered a significant asset for this position Physical Requirements - Prolonged period of sitting at a desk and working on a computer