ATI Holdings

Role Description As an Access Management Agent (Contact Center Agent), you will serve as the first point of care for patients and referral partners, delivering an exceptional, warm, and empathetic experience on every interaction. This is a remote role that requires high engagement, self-discipline, and consistent availability in a real-time, queue-based environment. - Handle medium to high-volume inbound and outbound calls from patients and referral sources. - Follow approved scripts and referral intake workflows; verify and capture required data; schedule appointments. - Support all work queues within SLA; complete accurate, timely documentation and after-call work (ACW). - Demonstrate empathy, warmth, and confidence on every call, with timely scheduling and clear next steps. - Maintain a minimum quality score of ≥75% across all audited activities. - Meet individual KPI benchmarks for call/referral volume, productivity, and accuracy while safeguarding PHI and complying with HIPAA. - Identify and proactively address barriers to scheduling; guide patients toward solutions using clear, compassionate communication. - Actively participate in huddles, trainings, coaching, and feedback loops; contribute process observations to improve workflows and patient experience. Qualifications - High School Diploma or equivalent (required). - Some accredited post-secondary education preferred, ideally in medical office–related coursework (e.g., medical terminology). - Prior customer service ideally in contact center/call center experience. - 1+ year in a customer service environment; healthcare or patient access experience a plus (preferred). - Remote work experience with strong self-management, communication, and technical skills. - Familiarity with contact center platforms (e.g., RingCentral, NICE CXOne, Five9) and EHR/scheduling systems (preferred). Requirements - Excellent inbound/outbound phone skills: rapport building, active listening, clear call control, and confident scheduling. - Strong verbal and written communication; accurate, concise account notations. - Consistent professionalism, empathy, and emotional intelligence in a fast-paced, metrics-driven environment. - Demonstrates genuine care for patient outcomes, not just task completion. - Brings energy, warmth, and professionalism to every interaction. - Comfortable taking ownership of conversations and leading patients through uncertainty. - Thrives in a highly structured, high-accountability remote environment. - Multitasking & systems navigation: work across multiple applications while engaging the caller. - Reliable participation in assigned schedules, huddles, coaching, and training. - Compliance: Understands and follows HIPAA and organizational privacy/security policies. - Designated, distraction-free area suitable for handling PHI in a remote setting. - Agents must maintain a stable, hardwired internet connection with a minimum speed of 75 Mbps. Benefits - Salary Range: $17.50-$22.74 per hour.

Role Description As the Project Coordinator – Real Estate, you will provide coordination and operational support to the ‘Transactions & Portfolio Management’ and ‘Strategy & Analytics’ teams. This role enables ATI’s growth strategy by maintaining disciplined pipeline tracking, accurate data systems, and organized documentation to support real estate investment decisions and deal activities. This is a remote position supporting ATI Physical Therapy's nationwide footprint. - Procurement of materials and services to support departmental business objectives: - Source qualified vendors and procure materials and services to support functional work. - Manage the Purchase Order and Invoicing work streams. - Oversee vendor efforts: - Manage and coordinate efforts by vendors and cross-functional business partners to obtain jurisdictional approvals where required. - Track and report on vendor KPI’s and make recommendations for improvement. - Ensure project deliverables and deadlines are met and identify and report on risks. - Cross functional capital budget auditing and expense management: - Department and project budgeting activities and documentation. - Reconcile accruals and prepare quarterly forecasts. - Perform cross-functional capital and facilities spend auditing. - Create budget documents and presentations. - Ensures team compliance with company policies and budgets. - Manage data and technology platforms for Facilities and Real Estate related systems: - Develop protocols, reports, and dashboards to organize and communicate critical data to support the successful execution of real estate and construction activity. - Manage data integrity and access of multiple technology platforms. - Implementation and maintenance of cross-functional processes: - Implement and maintain critical processes to ensure stakeholders are educated and accountable to established standards and SLA’s. - Monitor and facilitate key work streams to support successful, on-time completion of projects and related tasks. - General administrative duties include, but are not limited to: - Administration of calendar for department leaders. - Booking travel for team and associated expense processing. - Normal office tasks, distributing correspondence, and printing documents as needed. - Prepare reports, presentations, memorandums, proposals, and correspondence as assigned. - Attend meetings to document discussions and outcomes. Qualifications - Minimum Education Required: - Bachelor's degree in business, construction, real estate, or related discipline. - Minimum Experience Required: - 2 years of facilities or construction coordination or related experience. - Knowledge Skills and Abilities: - Excellent communicator, accurate, accountable, and collaborative team player. - A demonstrated ability to organize and prioritize work and deliver results. - Excellent interpersonal and communication (both oral and written) skills. - Proficient in MS Office applications, especially Excel and PowerPoint, and experience with facilities or project management software. - Strong personal initiative with limited need for close supervision. - Ability to handle multiple, sometimes competing priorities. - Ability to manage time and priorities effectively. - Refined interpersonal skills; and ability to build relationships and trust with business leaders. - Strong follow-through and adaptability to changing circumstances; operates with a strong sense of urgency. - Solid problem solving and analytical skills. Salary Range $62,753 -- 86,286 Location/Org Data : Dept Number CORPIL

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the Director of Finance, you will lead all financial operations support related to real estate, site-level performance, and growth initiatives across a multisite healthcare platform. You will partner closely with executive leadership, development, operations, and clinical leadership to ensure that capital allocation, real estate decisions, and expansion strategies support sustainable growth, access to care, and strong financial performance. - Oversee financial modeling, underwriting, and evaluation of new clinic locations, relocations, expansions, and consolidations. - Analyze site-level economics including buildout costs, lease vs. own decisions, ramp curves, payer mix, staffing models, and contribution margins. - Lead ROI, IRR, and cash flow analysis for real estate and facility investments. - Monitor performance of the real estate growth sites portfolio and prepare reporting for monthly progress on site development and post launch performance. - Review annual repair and maintenance costs and lease terms for cost savings opportunities. - Ensure costs related to closed locations are eliminated timely in conjunction with closures. - Track actual-to-pro forma performance for all new sites and drive corrective action when ramp assumptions are not met. - Develop standardized underwriting assumptions and financial playbooks for scalable site expansion. - Be a financial partner to the real estate leadership team. - Partner with executive and clinical leadership to evaluate market expansion opportunities, de novo sites, tuck-in acquisitions, joint ventures and service line growth. - Build and maintain scalable financial models for forecasting patient volume, revenue, and profitability by site and region. - Support M&A, joint ventures, and strategic affiliations, including financial diligence and integration planning. - Provide scenario analysis to assess regulatory, reimbursement, and market dynamics impacting growth decisions. - Quantify long-term enterprise value creation from growth initiatives. - Lead budgeting, forecasting, and long-range planning for real estate and growth initiatives. - Develop dashboards and reporting that provide clear visibility into site-level performance, ramp timelines, and return on invested capital. - Partner with accounting to ensure accurate capitalization, lease accounting, and compliance with healthcare and financial reporting standards. - Support board and investor reporting with clear, data-driven insights. - Develop 3-year capital deployment roadmap aligned with enterprise strategy. - Establish financial governance around site closures and capital redeployment. - Serve as a strategic finance partner to real estate and growth organizations. - Translate complex financial analysis into actionable recommendations for non-finance stakeholders. - Mentor and develop cross-functional partners as well as finance team members as the organization scales. - Help establish scalable processes and governance to support rapid, disciplined expansion. - Provides direction to, and accomplishes results through team. - Manages the staffing and deployment of assigned resources. - Oversees employee learning and development needs. - Conducts performance reviews and manages human resource decisions such as hiring, promotions and disciplinary actions. Qualifications - Bachelor’s degree in Finance, Accounting, Economics, or a related field - MBA or similar graduate degree preferred - 8 years of progressive finance experience, with significant experience in multisite healthcare, real estate finance, or healthcare services. - Experience supporting de novo site development, acquisitions, or rapid geographic expansion. - 12+ years of progressive finance experience, with significant experience in multisite healthcare, real estate finance, or healthcare services preferred. - Multi-state experience throughout the United States preferred. - Strong expertise in site-level financial modeling, capital planning, and real estate underwriting. - Working knowledge of healthcare reimbursement dynamics, payer mix, and regulatory considerations. - Excellent communication skills and comfort partnering with clinical and operational leaders. - Willingness to travel periodically as needed to support growth initiatives. Requirements - None required - CFA or CPA highly preferred Benefits - $146,128 - $206,078 annually Company Description - ATI Physical Therapy operates over 800 clinics across 24 states with plans to open 60 new locations annually.