Argen Corporation

• Provides technical hardware support to customers via telephone and online, software support for advanced and market leading 3D scanner and CAD/CAM installations. • Serves as subject management expert for the leading CAD hardware solutions, specifically Roland mills, Quatro Suction units, Sintering ovens, Open Technologies – NeWay Scanner, and 3Shape scanners. • Proficient in the installation, upgrading, troubleshooting and debugging of 3shape Dental System Software, Exocad Software, as well as other 3Shape or Exocad software packages. • Provides technical support to customers on hardware via online sessions, telephone, e-mail, and occasional on-site events. • Provides incoming phone and email support to customers to answer technical questions related to their installation infrastructure. • Performs rigorous testing of CAD software to understand software limitations. • Collaborates directly with manufacturing vendors on bug fixes, beta testing and hardware improvements. • Logs all customer inquiries in Salesforce and ensures all technical cases are solved with the client’s best interest in mind. • Maintains a 3-hour service level agreement on customer related issues. • Communicates effectively with the outside sales team to keep them apprised of all interactions with their accounts. • Communicates effectively with other departments to ensure account order timelines, customer inquiries, and overall satisfaction exceeds expectations.