AppWork

• Design, develop, and maintain end-to-end mobile features using React Native. • Collaborate with the design team to bring concepts and mockups to life with pixel-perfect, responsive interfaces. • Contribute to mobile architecture decisions to ensure performance, reliability, and scalability. • Work closely with Product, Design, and Engineering to align technical execution with business goals. • Share best practices, mentor developers, and foster a culture of ownership, continuous improvement, and technical brilliance.

• Design, build, and maintain end-to-end features across the stack - from modern front-end interfaces to robust backend services. • Elevate User Experience: Work closely with our design team to translate mockups and design concepts into high-quality, pixel-perfect, and responsive user interfaces. • Architect & Optimize: Contribute to architectural decisions that ensure system scalability, reliability, and performance, leveraging best practices in modern web development. • Collaborate Cross-Functionally: Partner with Product, Design, and other engineering teams to align technical execution with product goals and deliver exceptional user value. • Mentor & Inspire: Share best practices, guide junior engineers, and help foster a culture of craftsmanship, collaboration, and technical excellence.

• Handle all types of client support tickets, aiming to respond within a 2-hour SLA and escalating issues when appropriate. • Investigate, troubleshoot, and resolve issues, recognizing that some cases require deeper analysis and follow-up. • Join client calls as needed to provide live support and serve as a support liaison (“Charlie”) when required. • Assist with check-in calls when other team members are unavailable. • Manage shared email inbox coverage during team member absences to ensure continuity of support. • Complete full system setups for new clients, including configuration, testing, and support during trainings to ensure a smooth rollout. • Set up and manage recurring inspections for clients. • Create, update, and maintain inspection templates based on client needs. • Ensure existing clients are kept up to date with system changes, enhancements, or required updates. • Assist with updating make-ready boards, including adding, removing, or modifying columns. • Support clients with Engrain maps as needed. • Perform audits to identify missing data, configurations, or setup items and address them accordingly. • Ensure coin winners or incentive recipients are contacted in a timely manner. • Assist with audits or internal checks as requested. • Remain flexible and available to learn new tools, processes, or workflows to support the team wherever needed. • Handle last-minute or unexpected requests that may arise, maintaining a positive and solution-oriented approach.