Applied Nutrition

• The Epic Inpatient Application Analyst supports the mission of JMC by configuring and supporting Inpatient ClinDoc applications within the Epic electronic health record (EHR) software. • The Epic Inpatient Application Analyst serves as a liaison between system end-users (customers), operational leaders, additional support resources, and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. • The Epic Inpatient Application Analyst will provide application support and optimization. • The Epic Inpatient Application Analyst must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. • Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. • This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. • The team member must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments. • Acting as the primary support contact for the application's end‐users • Identifying issues that arise in their application area as well as issues that impact other application teams and working to resolve them. • Guiding workflow design, building, and testing the system, and analyzing other technical issues associated with Epic software. • Identifying and implementing requested changes to the system • Serving as a liaison between end users' workflow needs and Epic implementation staff. • Maintaining regular communication with Epic representatives, including participating in weekly project team meetings • Working with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline. • Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions. • Participating in training and working with end users • Troubleshooting problems and questions • Reviewing the status of projects and issues on an ongoing basis with leadership • Holding weekly communications with team members to discuss the status of deliverables, shared issues, end‐user concerns, budget, and upcoming milestones.

• Participates in the development, implementation, and maintenance of software applications and databases using various relational databases, client/server, and object-oriented tools and programming languages • Uses various applications to maintain and update large databases, reviews database designs, and ensures consistency of standards, procedures, and content • Assembles, manipulates, analyzes, and disseminates data • Plans and coordinates database design and development to ensure the development of an accurate clinical database • Creates and manages the ODB environments that serve production, reporting, disaster recovery, training, and non-production needs • Installs and maintains the administrative and monitoring tools necessary for high levels of availability and performance of the Epic system • Understands performance metrics, monitors system performance, and troubleshoots issues • Manages the logins for different types of access, including login behavior, and working environment configuration • Applies IRIS and Epic upgrades and updates to production and non-production environments • Configures and maintains environment copies according to the environment strategy • Responds to emergency and after-hours issues • Engages in capacity planning exercises to ensure adequate system resources • Collaborates with technical teams and Epic to ensure proactive support • Writes and maintains scripts to improve system management tasks • Participates in change control processes for all planned application and technical activities • Maintains and tests processes related to business continuity • Follows vendor and Epic best practices for hardware and software configuration • Member of the on-call rotation team

• Configure and support financial applications within the Epic electronic health record (EHR) software • Serve as a liaison between system end-users, operational leaders, additional support resources and vendors • Design, build and optimize their assigned applications in a timely and high-quality manner • Provide application support and optimization • Analyze business issues/requirements and workflows • Collaborate with customers contributing to the analysis, testing, and documentation • Participate in planning, implementation and go-live activities • Gather specifications, discovery questions, capturing process gaps • Demonstrate Epic foundation build and workflow design, and tracking risk/issues and requests • Actively monitor assigned support tickets, document activities thoroughly