Anticimex

Job Description: POSITION SUMMARY The Business Continuity Planner supports Anticimex North America operating companies, referred to as "platforms," each an independently operating subsidiary, as well as the Anticimex Inc. (US) organization (referred to as Inc.) in developing, maintaining, and testing their business continuity (BC), disaster recovery (DR), and cyber incident response (IR) plans. This role is critical to reduce business risk by ensuring that Anticimex North America (AxNA) platforms and Inc. are operationally resilient and prepared to respond to and recover from a wide range of business disruptions, system failures, and security incidents. The Business Continuity Planner works cross-functionally with leadership, business stakeholders, and other Inc. IT team members, and interfaces with Anticimex Group IT (global). ESSENTIAL DUTIES AND RESPONSIBILITIES - Partner with AxNA platforms and Inc. to assess BC/DR/IR risks, gaps, and recovery requirements - Develop, document, and maintain BC, DR, and IR plans tailored to each platform's and Inc.'s operational environment - Establish and manage a recurring testing and exercise program (tabletop exercises, simulations, and/or live DR tests) across all platforms and Inc. - Maintain a centralized repository of all BC/DR/IR documentation, version history, plan templates, and testing records - Track and report on BC/DR/IR program maturity, risks, test results, and remediation actions to leadership and key stakeholders - Ensure alignment of continuity and response plans with Anticimex Inc. policies, standards, regulatory requirements, and industry best practices - Coordinate with the IT Security team to integrate IR planning with security operations and response protocols managed through Group IT's global SOC - Support M&A integration activities by assessing continuity readiness of acquired companies and onboarding them to program standards - Monitor the BC/DR/IR landscape for emerging risks, regulatory changes, and evolving best practices - Serve as a subject matter expert and educator, building awareness and resilience planning competency across platform and Inc. teams QUALIFICATIONS Education: - Bachelor's degree in Information Technology, Business, Risk Management, or a related field - Equivalent combination of education and relevant work experience will be considered Experience: - 2–4 years of experience in business continuity, disaster recovery, IT risk, or a related field - Demonstrated experience supporting or contributing to BC/DR/IR plans in a multi-site or distributed organization including direct engagement with senior leadership (VP and C‑level stakeholders) preferred - Familiarity with BC/DR/IR frameworks and standards (NIST, CISA, ISO 22301) M&A Experience (Preferred): Experience supporting M&A integration or multi-brand enterprise environments Industry Experience (Preferred): Experience in pest control, field service, home services, or similar multi-location, operations-driven service businesses is highly desirable. Certifications (Preferred): Associate Business Continuity Professional (ABCP) or working toward Certified Business Continuity Professional (CBCP) REQUIRED SKILLS AND COMPETENCIES - Strong documentation, organizational, and coordination skills - Proficiency with Microsoft 365 (Teams, SharePoint, Office) - Ability to communicate risk and technical concepts clearly to non-technical business and operational leaders - Strong cross-functional collaboration and stakeholder engagement skills - High attention to detail with the ability to manage and maintain multiple complex plan documents simultaneously - Self-directed and able to work independently in a fully remote environment with a disciplined approach to virtual collaboration, documentation, and follow-through - Analytical thinking with the ability to assess operational risk and translate findings into actionable plans - Adaptability to work across a diverse portfolio of operating companies with varying levels of BC/DR/IR maturity WORK ENVIRONMENT & TRAVEL - This is a fully remote position. The Business Continuity Planner should expect periodic travel to AxNA platform and Inc. locations to conduct on-site assessments, facilitate tabletop exercises, and support DR testing activities. Travel is estimated at 15–25% annually.

Job Description: POSITION SUMMARY The Senior Enterprise Project Manager is responsible for planning, executing, and delivering a diverse portfolio of complex IT, mergers and acquisitions (M&A), and corporate projects across Anticimex North America (AxNA). This role serves as a central coordination point for cross-functional initiatives, ensuring projects are delivered on time, within scope, and on budget while maintaining alignment with AxNA's strategic objectives. Reporting to the CIO North America, the Senior Enterprise Project Manager partners closely with IT, Operations, Finance, HR, and executive leadership to drive structured project governance, manage stakeholder expectations, and support organizational change across both technology transformation and corporate growth initiatives including acquisitions and integrations. ESSENTIAL DUTIES AND RESPONSIBILITIES - Lead end-to-end project management for a mixed portfolio of IT, M&A, and corporate initiatives, including scoping, planning, resource coordination, execution, and closeout. - Develop and maintain detailed project plans, timelines, RAID logs (risks, assumptions, issues, dependencies), and status reports for all active projects. - Serve as the primary point of contact for project stakeholders, facilitating clear and consistent communication across IT, business, and executive audiences. - Coordinate M&A integration activities, including technology due diligence support, integration planning, onboarding of acquired entities, and tracking of post-close milestones. - Partner with IT leadership to prioritize and sequence projects within the broader IT portfolio, ensuring resource availability and alignment with strategic investment decisions. - Facilitate project governance, including steering committee meetings, milestone reviews, and executive status reporting. - Identify, escalate, and manage project risks and issues proactively, driving resolution to minimize impact on scope, schedule, and budget. - Manage project budgets, track actuals against forecasts, and report variances to IT leadership and finance stakeholders. - Coordinate cross-functional working groups and hold internal and external teams accountable to project commitments and deliverables. - Support vendor and third-party partner management within project contexts, including tracking SOW deliverables, milestones, and contract compliance. - Drive organizational change management activities within projects, including communication planning, training coordination, and stakeholder readiness assessment. - Maintain a centralized project management office (PMO) framework, including templates, standards, and reporting mechanisms to ensure consistency across all projects. - Contribute to continuous improvement of project delivery practices, identifying lessons learned and implementing process enhancements. - Support the CIO North America in preparing executive-level project updates, board presentations, and investment summaries as needed. QUALIFICATIONS Education: - Bachelor's degree in Business Administration, Information Technology, or related field preferred. - Equivalent combination of education and relevant work experience will be considered Experience: - 5–8 years of progressive project management experience in enterprise environments, leading complex IT initiatives such as enterprise systems implementations, integrations, or cloud migrations. - Demonstrated experience managing corporate/M&A-related projects with multi-site or multi-region scope, including direct engagement with senior leadership (VP and C‑level stakeholders) preferred. - Proven expertise in full project lifecycle management across complex technology, integration, and corporate initiatives. - Demonstrated experience with multi-site M&A project coordination, including integration planning, due diligence support, and post-close tracking preferred. - Experience working directly with senior leaders (VP and C-level) and driving change across multiple business units preferred - Management Experience: Proven success managing cross-functional teams, external vendors, and senior stakeholders without direct authority, and partnering with executive leadership to drive structured project governance, manage stakeholder expectations, and support organizational change. - Industry Experience (Preferred): Experience in pest control, field service, home services, or similar multi-location, operations-driven service businesses is highly desirable. - Certifications: PMP certification strongly preferred; candidates actively pursuing PMP certification or with equivalent demonstrated project management experience will be considered. REQUIRED SKILLS AND COMPETENCIES - Proficiency with project management tools and platforms (e.g., Microsoft Project, Smartsheet, or equivalent). - Excellent written and verbal communication skills, with the ability to tailor messaging for technical teams, business stakeholders, and executive audiences. - Strong analytical and problem-solving skills, with the ability to navigate ambiguity and manage competing priorities in a fast-paced environment. - High degree of organizational rigor, attention to detail, and ability to manage multiple concurrent projects without loss of quality. - Strong cross-functional collaboration and stakeholder engagement skills with the ability to build trust and influence outcomes across geographically distributed teams and time zones. - Solid understanding of enterprise IT systems (i.e., ERP, CRM), infrastructure, and software delivery concepts sufficient to coordinate technical project teams effectively. - Skilled at supporting organizational change management, including stakeholder engagement, communications planning, and adoption tracking. - Self-directed and able to work independently in a fully remote environment with a disciplined approach to virtual collaboration, documentation, and follow-through.

Job Description: Summary Inside Sales Representatives are the primary sale force for our residential recurring services and comprise our Inside Sales Team. In addition, they will support the Customer Service Representatives with call backs, scheduling, and develop leads and promote our suite of services. Responsibilities - Prospects, qualifies, and generates sales within the company’s established service area. - Calls prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline. - Respond daily to phone and email requests from new potential customers and current existing customers. - Place outbound phone calls to previous and current customers to generate leads and new business as well as outbound cold calls. - Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance. - Complete sales quotas on recurring services and one-time jobs. - Properly utilize our lead management system. - Update our CRM (currently PestPac) with the customer and service information. - Complete follow-up calls and record the activity in the lead management system. - Identifies revenue opportunities within customers' communities through communications, programs, and other activities as needed. - Provide excellent level of customer service to new and current customers. - Communicate with customers, call center staff, company supervisors, and technicians to service the client effectively. - Support the Marketing Department during special events. - Assist the Accounting Department with collections and ensuring customer payment methods are up to date as needed. - Perform Ride-Alongs as needed with service technicians. - Contribute to building a positive team environment with strong morale among team members - Other duties as assigned. Qualifications - High School Diploma or equivalent, Bachelor’s degree in business preferred. - 1 year of sales or sales support role. - Experience with direct consumer sales, phone sales, and pest management preferred. - Experience maintaining information in a CRM is required; PestPac experience preferred - Previous experience working in a database and Windows-based computer environment. - Speaks clearly on the phone and writes routine reports and correspondence. - Creative problem solver. - Ability to learn and retain a high level of pest control industry knowledge through online, field, and classroom training. - Minimal travel required. Regional travel 1-2 times. - Must be able to work extended hours if necessary to complete all daily tasks and sales goals, including Weekends. - This is a telecommuting role. The employee is expected to work professionally in a work-from-home environment.