AMPLIFY CREDIT UNION

Role Description The primary responsibility of this role is to utilize prescribed systems and processes to successfully close real estate mortgage loans, including but not limited to Conventional, FHA, VA, USDA, Bond and Home Equity. This role ensures that each loan progresses efficiently for timely closure in accordance with scheduled dates and service level agreements across Amplify’s Retail, Home Equity, Wholesale and Third-Party lending business channels. Responsibilities - Conducts a Pre-Closing review of loan documents and verifies information entered the Loan Operating System to ensure data integrity and consistency. - Oversees a personal pipeline of assigned loans, making sure each loan progresses appropriately for timely closure according to scheduled dates and prescribed service level agreements. - Prepares and delivers the Closing Disclosure to members in compliance with program guidelines, underwriting conditions, and regulatory requirements. - Coordinates with the title agent and first lien lender to ensure accurate fees on the Closing Disclosure for Retail and Third-Party Lending. - Orders closing packages for portfolio and secondary market loans, including Conventional, FHA, VA, and USDA. Additionally, prepares and orders closing packages for Home Equity loans ensuring strict compliance with Texas Constitution Section 50(a)(6). - Reviews and approves title documentation for loan files, such as Title Commitments, Title Searches, Chain of Title, and Surveys. - Examines and validates property insurance documentation, including but not limited to Homeowners insurance, Flood insurance, Condo insurance, and Master insurance policies, and ensures understanding of escrow requirements for each. - Evaluates and approves Power of Attorney documentation specific to real estate transactions. - Supports IT in testing system changes, new products, programs, and optimization efforts. - Reviews closing documents for accuracy and prepares them for delivery to the title company or notary. - Ensures all prior underwriting conditions are accurately met before releasing closing documents and sends the necessary signed documents to the title company or notary. - Conducts Due Diligence tasks like MERS Public Records searches and reviews Verbal Verification of Employment documentation before releasing loan documents. - Completes assigned monthly training courses. - Upholds credit union policies and procedures and champions organizational culture both internally and externally. Qualifications - High school diploma or GED. Bachelor’s degree in business or related field preferred. - Minimum of 3 years of recent mortgage closing experience is required. - Must be proficient in preparation and review of GFE, LE, HUD-1 Settlement Statement, and Closing Disclosure. - Title Insurance experience and proficiency in reviewing Automated Underwriting Systems findings is preferred, but not required. Requirements - Must be bondable. - Active Notary in the state of Texas preferred, but not required. - Must have reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms. - Must be willing to work overtime when required. - Must be highly detail oriented. - Excellent written and verbal communication skills. - Excellent judgment skills to make quick decisions within written policy and standard operating procedures. - Ability to present a professional and personable disposition to members and staff. - Ability to handle daily routine with moderate freedom to interpret and act upon various situations with minimal supervision. - Understanding of regulations: HMDA, Regulation Z, Regulation B, FNMA, TILA/RESPA Integrated Disclosure, rules and processes. - Knowledge of sales of mortgage loans into the secondary market and knowledge of Texas Constitution requirements as they pertain to Home Equity real estate financing. - Knowledge of investor delivery requirements and reconciliation. - Knowledge of credit union’s products and services, policies, and the Credit Union Act including bylaws and regulations that apply to federally chartered credit unions. - Knowledge of state and federal NCUA regulations. Benefits - Medical, Dental, and 401(k) programs for team members. - Customized volunteer opportunities with our signature partners (Saint Louise House). - Additional paid time off for volunteer-related activities. - Undergraduate and graduate tuition benefits for eligible full-time and part-time team members. Starting Pay & Benefits This role offers an hourly rate of $27.00-30.00. It also entails the benefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute. Location This position is eligible to work fully remote from the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

Role Description The Service Agent I is responsible for providing a superior banking experience for members of the credit union through remote channel interactions that personify Amplify’s brand and create memorable, long-lasting relationships. Under direct supervision, provides assistance to existing and potential members by handling a high volume of calls covering a full range of basic member services in a prompt and professional manner. - Process basic remote member transactions, to include transfers, loan payments, fee reversals, etc. - Perform a variety of services for members including, but not limited to: - Basic account inquiries - Basic account maintenance - Phone payments - Basic online banking troubleshooting - Educate members regarding Amplify’s remote delivery channels – such as online banking and mobile deposit – and promote their use for member convenience. - Display professional telephone etiquette with members and potential members while helping with their banking needs. - Communicate effectively during the initial call to minimize the need for future contact and escalation or requests for assistance in order to provide complete resolution and member satisfaction. - Consistently meet or exceed service level requirements by effectively managing inbound calls, including but not limited to availability, call quality, after call work, etc. - Exercise good judgment to make sound decisions that help members and support organizational objectives. - Uphold credit union policies and procedures and champion organizational culture both internally and externally. Qualifications - High School diploma or General Education Degree (GED). - Financial industry and/or call center experience preferred but not required. - Must be bondable. - Must be able to work a flexible work schedule that includes all hours of Contact Center operation including weekends. - Must speak English and Spanish fluently. Requirements - Knowledge of and proficiency in the use of a personal computer, Microsoft Office products, 10-key calculator, and telephone queue system. - Reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms. - Must have or quickly obtain working knowledge of Credit Union’s products and services, policies, standard operating procedures, and State and Federal regulations. - This position requires an outgoing, team-oriented, and solutions-driven personality. Benefits - Medical, Dental, and 401(k) programs for team members. - Customized volunteer opportunities with our signature partners (Saint Louise House). - Additional paid time off for volunteer-related activities. - Undergraduate and graduate tuition benefits for eligible full-time and part-time team members. - Base pay of $22.12 per hour. - 401(k) with a company match of 100% on the first 5% you contribute.

Role Description The Payments and Operations Specialist is responsible for accurately performing all operational functions within the Payments & Operations Department in compliance with all Standard Operations Procedures including ACH, Debit Cards, Document Imaging, Mobile Deposits, BillPay, Item Processing, Member Research, Legal Request, and Wire Processing. The Specialist works closely with other departments to ensure all Payment & Operations functions operate effectively and efficiently, ensuring an accurate and timely process and demonstrating superior customer service with appropriate follow-through with involved members and teammates. Responsibilities - Responsible for acceptance, analysis, and processing of electronic transfers and payments, including ACH, Mobile Deposit, Items Processing, and Wire Transfers as outlined in the Standard Operating Procedures and in adherence to Regulations. - Ensures all Debit Card claims are processed in a timely manner in accordance with Regulation E. - Must be able to operate independently, make sound decisions, and exercise good judgment during interactions with members and teammates. - Continuously identify opportunities to enhance our service and processes. - Accountable for ensuring all department processes are completed accurately. - Responds to member and teammate research requests. - Monitors various department email inboxes and phone loop. - Receives and processes legal notices. - Performs quality control reviews on scanned/imported documents. - Assists with management of plastic replenishments and audits. - Analyzes and processes daily, weekly, and monthly reports (i.e., BillPay, Debit Cards, Inactive accounts, etc.). - Upholds credit union policies and procedures and champions organizational culture both internally and externally. Qualifications - High school diploma or general education degree (GED) and a minimum of two years of relevant work experience (i.e., debit card, item processing, ACH, wires, and/or bank operations), preferably in a financial institution. - Must be bondable. - One or more of the following certifications is preferred: Accredited ACH Professional or National Check Professional. - Knowledge of and proficiency in the use of a personal computer, Microsoft Office products (Windows, Word, Excel, and Outlook); 10-key calculator and telephone. - Preferred: prior experience working with Hyland OnBase, FedLine, Fiserv DNA, knowledge of banking Regulations and ACH Rules. - Must have reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms. - Ability to present a professional and personable disposition to members and teammates. - Ability to handle daily routine with minimal supervision. - Ability to perform a volume of duties while maintaining accuracy, timeliness, and a positive attitude. Benefits - Medical, Dental, and 401(k) programs for team members. - Customized volunteer opportunities with our signature partners (Saint Louise House). - Additional paid time off for volunteer-related activities. - Undergraduate and graduate tuition benefits for eligible full-time and part-time team members. Starting Pay & Benefits This role offers base pay of $22.00 per hour. It also entails the benefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute. Location This remote role is available to candidates living in any of the following states: - Alabama - Arizona - Arkansas - Colorado - Connecticut - Delaware - Florida - Georgia - Idaho - Illinois - Indiana - Iowa - Kansas - Kentucky - Louisiana - Maine - Maryland - Massachusetts - Michigan - Minnesota - Mississippi - Missouri - Montana - Nebraska - Nevada - New Hampshire - New Jersey - New Mexico - New York - North Carolina - North Dakota - Ohio - Oklahoma - Oregon - Pennsylvania - Rhode Island - South Carolina - South Dakota - Tennessee - Texas - Utah - Vermont - Virginia - Washington - West Virginia - Wisconsin - Wyoming

Job DetailsJob Location: TX - Parmer HQ - Austin, TX 72727Position Type: Full TimeEducation Level: High SchoolSalary Range: $31,200.00 SalaryJob Category: Real Estate Lending - Sales/origination*****High earners in this REMOTE position have the potential to make $241,000-$461,000+ per year in base, incentives, and bonus earnings combined.***** Life at Amplify As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman seven years in a row. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more. Position Summary The Mortgage Loan Originator II is a field-based position that serves existing members and procures new members through the origination of quality real estate loan products. This position emphasizes self-generated business development, community engagement, and strong pipeline management in addition to member service. Why Amplify? As a Mortgage Loan Originator with Amplify, you will enjoy the best support and industry technology available. Our incentive program is one of the best in the industry. We offer a top-tier incentive plan designed for top producers who want to grow and earn big. We are an Agency Direct Lender offering Conventional, FHA/VA/USDA, Jumbo, Second lien, and Portfolio Products. We use Encompass, Optimal Blue, and Salesforce to make the lending process as streamlined as possible. An entire marketing department will assist you in all areas (from listing sheets to social media blogs and posts). We provide daily leads to complement your self-generated business. As a credit union (depository), we lend in the whole state of Texas. RESPONSIBILITIES include the following. This is an outside sales position that requires the ability to generate self-sourced leads in addition to working with credit union provided opportunities. While occasional office visits are required for meetings or training, the incumbent will customarily perform their primary sales duties offsite or at member/referral partner locations. Other duties may be assigned. Generates business through self-sourced leads and supports member leads as assigned; establishing relationships with all potential borrowers. Partners with local real estate associations, chambers of commerce, and other community organizations to support education and networking opportunities, and highlights community involvement. Uses social media channels to generate leads and strengthen brand awareness. Recommends loan products to potential borrowers and sets expectations regarding the loan process. Maintains working knowledge of available mortgage products. Spends the majority (over 50%) of working time away from the office or branch, conducting sales activities in the field. Generates mortgage loan volume through face-to-face meetings with borrowers, real estate agents, builders, and other referral sources – tracking monthly activity and reporting to management. Upholds credit union policies and procedures and champions organizational culture both internally and externally. QualificationsEducation and/or Experience High school diploma or GED. Bachelor’s degree in business or related field preferred. 3+ years of experience in Real Estate Loan Origination. FHA and VA origination experience a plus. Experience in proper loan pricing based on credit union rate determinations and understanding in the use of points or discounts is necessary. Certificates, Licenses, Registrations Must be bondable. Requires registration as a MLO with the Nationwide Mortgage Licensing System (NMLS) and Registry on an annual basis in addition to maintaining updates as needed. Initial registration is required immediately upon hire. Software and Equipment Requirements To perform this job successfully, an individual should have knowledge and be efficient with the use of a personal computer, Microsoft Office products, Credit Bureau Systems and financial calculators. Prior experience using Encompass is preferred. Must have experience with Desktop Underwriter and/or Loan Prospector underwriting systems and packaging of conforming loan standards. Must have reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms. What We Offer To build a better bank, you must build a better team. That’s why we’re committed to offering the best benefits to our team members. We want your time at Amplify to be a jumping-off point for personal and professional success, and this means offering benefits – including paid volunteer hours and development programs – that will engage your role in our community. Medical, Dental, and 401(k) programs for team members. Customized volunteer opportunities with our signature partners (Saint Louise House). Additional paid time off for volunteer-related activities. Undergraduate and graduate tuition benefits for eligible full-time and part-time team members. Starting Pay and Benefits This role offers base pay of $31,200 per year and up to 130 basis points incentive pay per loan. It also entails the benefits available to all Amplify employees. Location This remote role is available to candidates living in the state of Texas. Team Member Testimonials Read about some of your potential coworkers and why they enjoy working at Amplify. Or check us out on Comparably. Amplify is an Equal Employment Opportunity Employer, seeking people from all backgrounds, life experiences, and world views. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Job DetailsJob Location: TX - Parmer HQ - Austin, TX 72727Position Type: Full TimeEducation Level: High SchoolSalary Range: $24.00 - $27.00 HourlyJob Category: Real Estate Lending - OperationsLife at Amplify As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman seven years in a row. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more. Position Summary The Loan Processor II is responsible for the timely and accurate review of mortgage loan documentation to ensure completeness and compliance with internal policies, regulatory requirements, private mortgage insurance standards, and investor guidelines. The role reviews all information submitted with the loan application, verifies the validity of supporting documents, and prepares a fully documented file for Underwriting and Closing. This position works closely with the Loan Production team to identify missing or incomplete information, resolve documentation issues, and maintain clear communication throughout the loan process. The Loan Processor II supports an efficient workflow and contributes to a positive member experience by delivering consistent, detail-oriented processing and responsive service. RESPONSIBILITIES include the following. Other duties may be assigned. Processes a high volume of loans across all business channels and product types, ensuring accuracy, timeliness, and full compliance with internal procedures, agency guidelines, private mortgage insurance requirements, and all regulatory standards Closely monitors loan pipelines to ensure closing dates and company deadlines are met; tracks rate lock information for accuracy and expiration dates; communicates with the Loan Originator as needed to maintain data integrity Reviews loan files for completeness upon receipt and throughout the loan process; updates the system of record as needed prior to resubmission to Underwriting; ensures all documentation required for loan approval is received, reviewed, updated, and properly imaged Re-runs Automated Underwriting System [AUS] findings when applicable to ensure results remain current and accurate throughout the loan process Performs thorough review of credit reports, employment information, and asset documentation; requests additional documentation as needed; calculates income for self-employed members; verifies the accuracy of borrower-provided information through verbal or written verification processes Reviews appraisal reports for accuracy, ensuring all required corrections, adjustments, and notations are addressed prior to resubmission to Underwriting Reviews title work, including titles searches and title commitments, to confirm valid ownership, chain of title, tax information, lien position, and existing mortgage details Ensures all required re-disclosures are issued promptly when a valid changed circumstance occurs Schedules and coordinates loan closings with members and title companies/notaries; provides final confirmation of loan terms to members Prepares and documents the file appropriately for submission to the Closing Department Keeps current on changes in policies, procedures, guidelines and regulations affecting the credit union and the mortgage industry; applies local, state, and federal regulations to loan processing activities Serves as a liaison between members, realtors, builders, title companies, brokers, referral partners, and other key stakeholders; collaborates with internal team members to resolve issues effectively Maintains consistent communication with members throughout the loan process regarding questions, loan status, and additional requirements Acts as a backup for other departmental functions when needed and provides training as assigned Proactively reviews processes and procedures for accuracy and efficiency, recommending improvements to enhance workflow Upholds credit union policies and procedures and champions organizational culture both internally and externally QualificationsEducation and/or Experience The position requires a high school diploma or GED, with a bachelor’s degree in business or a related field preferred. Candidates must have a minimum of three years of experience in the mortgage industry, including at least two years of mortgage loan processing experience with conventional underwriting and government loan programs. Required government experience includes processing FHA, VA, and USDA loans, and experience with Texas Home Equity Loans is also required. Candidates must demonstrate strong proficiency in analyzing and interpreting personal tax returns, including all supporting schedules. The ability to speak Spanish is preferred. Certificates, Licenses, Registrations Must be bondable. Software & Equipment Requirements To perform this job successfully, an individual should have knowledge and be efficient with the use of a personal computer, Microsoft Office applications, Credit Bureau Systems, financial calculators, Fannie Mae's Desktop Underwriter (DU), Freddie Mac's Loan Product Advisor (LPA), Optimal Blue, and Encompass. Must have reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms. Other Qualifications Must have excellent judgment skills to make quick decisions within written policy and standard operating procedures and must be extremely detail oriented and accurate while processing high volumes of files. Must have or quickly obtain working knowledge of the credit union's products and services, and the Federal Credit Union Act including bylaws and regulations that apply to federally chartered credit unions. Ability to understand Standard Operating Procedures and familiarity with state and federal NCUA regulations is required. Additional regulations the employee should understand include, but are not limited to: HMDA, the Dodd-Frank Act, Regulation Z, Regulation B, the FHLMC, FNMA, FHA, VA, and TRID rules and processes. What We Offer To build a better bank, you must build a better team. That’s why we’re committed to offering the best benefits to our team members. We want your time at Amplify to be a jumping-off point for personal and professional success, and this means offering benefits – including paid volunteer hours and development programs – that will engage your role in our community. Medical, Dental, and 401(k) programs for team members. Customized volunteer opportunities with our signature partners (Saint Louise House). Additional paid time off for volunteer-related activities. Undergraduate and graduate tuition benefits for eligible full-time and part-time team members. Starting Pay & Benefits This role offers base pay of $24 - $27 per hour plus a monthly incentive. It also entails the benefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute. Location This remote role is available to candidates living in any of the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming. Team Member Testimonials Read about some of your potential coworkers and why they enjoy working at Amplify. Or check us out on Comparably. Amplify is an Equal Employment Opportunity Employer, seeking people from all backgrounds, life experiences, and world views. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Job DetailsJob Location: TX - Parmer HQ - Austin, TX 72727Position Type: Full TimeEducation Level: High SchoolSalary Range: $75,000.00 - $95,000.00 SalaryJob Category: Real Estate Lending - OperationsLife at Amplify As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman seven years in a row. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more. Position Summary The role of the Mortgage Loan Underwriter III is to analyze, assess and decision mortgage loans for Amplify Real Estate lending in accordance with Amplify lending guidelines, secondary market guidelines, state and federal regulations. The incumbent must stay abreast of internal lending policies, practices, guidelines, lending systems and products, as well as external regulatory and economic environments. The role is responsible for the review of all loan documentation to ensure accuracy, completeness and compliance with internal, regulatory, private mortgage insurance and investor guidelines in order to decision in a timely, accurate manner. Develops sound working relationships with the Real Estate Production team to ensure accurate and timely decisions are made and communicated effectively to support a quality member service experience. RESPONSIBILITIES include the following. Other duties may be assigned. Acts as the subject matter expert in the area of determining credit and collateral risk; provides support and general direction to underwriters within authority prescribed by management Supports and assists the Director – Mortgage Underwriting and the VP- Real Estate Operations in ensuring established performance and customer service goals are met by monitoring and facilitating daily workflow of underwriting activities; accountable for meeting established decision time parameters Conducts problem resolution for non-routine underwriting issues; reviews exceptions from policy, guidelines and procedures to render appropriate decisions within prescribed limits and communicates the course of action and reasoning behind it, notating file and systems as required Approves or denies real estate loans within his/her assigned underwriting authority in accordance with applicable investor, private mortgage insurer, and down payment assistance program guidelines, as well as internal Credit Union policies. Prepares and submits recommendations for loan approvals that exceed individual underwriting authority, ensuring such recommendations align with Amplify policies and all relevant investor standards. Performs mortgage credit analysis, with or without the assistance of an automated underwriting system, to determine borrower’s willingness and ability to repay the loan to include verifying the member’s ability to repay through analysis of credit, loan ratios, documented income and assets, and collateral; evaluates risk to ensure a prudent decision is made Reviews and approves appraisals and alternate valuation reports for property eligibility and ensures the collateral meets program guidelines Maintains commanding knowledge of regulatory compliance, trends and methodologies affecting all loan products Professionally and clearly communicates the credit decision and underwriting conditions to the Loan Originator, Loan Processor, and Loan Closer, and works with them to resolve issues Assists secondary marketing in resolving eligibility issues related to the purchase of loans by a secondary market investor Supports Collections and Loss Mitigation efforts with credit and collateral analysis functions Supports Real Estate management in development and implementation of underwriting policy and procedures Analyzes, assesses, diagnoses and tests for accuracy and efficiency all processes and procedures related to mortgage underwriting activities Upholds credit union policies and procedures and champions organizational culture both internally and externally QualificationsEducation and/or Experience   High school diploma or GED. Bachelor’s degree in business or related field is preferred. Minimum of 7 years of mortgage lending experience and/or training including a minimum of 5 years of mortgage underwriting experience including conventional underwriting; or equivalent combination of education and experience. If education is being substituted for experience, emphasis on business finance, mortgage lending, and/or real estate courses required.  FHA and VA underwriting experience including DE and LAPP designations are a plus.    Certificates, Licenses, Registrations   Must be bondable.   Software & Equipment Requirements To perform this job successfully, an individual should have knowledge and be efficient with the use of a personal computer, Microsoft Office applications, Credit Bureau Systems and financial calculators. Proficient in Fannie Mae’s Desktop Underwriter (DU) and Freddie Mac’s Loan Product Advisor (LPA). Knowledge of Encompass, a plus. Ability to learn and train others in the use of specialized mortgage lending software will be required.   Must have reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms.   Other Qualifications Must have excellent judgment skills to make quick decisions within written policy and standard operating procedures. Requires working knowledge of the Credit Union's products and services, internal policies, and the Credit Union Act, including bylaws and regulations applicable to state-chartered credit unions. Must possess a comprehensive understanding of income tax documentation, including but not limited to sole proprietorships, S-corporations, C-corporations, partnerships, and limited liability companies. Must be able to interpret, apply, and recommend revisions to standard operating procedures and demonstrate familiarity with applicable state and federal regulations, including NCUA requirements. Additional regulatory knowledge must include, is not limited to, HMDA, Regulation Z, Regulation B, and the rules and processes associated with major mortgage investors and private mortgage insurers. Knowledge of secondary-market eligibility requirements and investor delivery standards, including the impact of underwriting decisions on loan salability, is required. Experience with automated underwriting systems, including Desktop Underwriter and Loan Product Advisor, and with preparing loan files that meet investor delivery standards, is required   What We Offer To build a better bank, you must build a better team. That’s why we’re committed to offering the best benefits to our team members. We want your time at Amplify to be a jumping-off point for personal and professional success, and this means offering – including paid volunteer hours and development programs –  that will engage your role in our community. Medical, Dental, and 401(k) programs for team members. Customized volunteer opportunities with our signature partners (Saint Louise House). Additional paid time off for volunteer-related activities. Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.   Starting Pay & Benefits This role offers a pay range of $75,000 - 95,000. It also entails the benefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute.   Location This remote role is available to candidates living in any of the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.   Team Member Testimonials Read about some of your potential coworkers and why they enjoy working at Amplify. Or check us out on Comparably.   Amplify is an Equal Employment Opportunity Employer, seeking people from all backgrounds, life experiences, and world views. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Job DetailsJob Location: TX - Pond Springs - Austin, TX 78729Position Type: Full TimeEducation Level: High SchoolSalary Range: $28.34 HourlyTravel Percentage: NoneJob Category: Admin - ClericalLife at Amplify As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman seven years in a row. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.   Position Summary The Retail Operations Specialist is responsible for providing regular oversight of all the operational functions performed by Retail to decrease errors, improve efficiency, and ensure compliance with all Retail procedures. The Specialist acts as a resolution resource for Retail team members as well as a Retail liaison for the Credit Union. This position requires the ability to communicate sensitive information to senior levels of management in both written and verbal form.   RESPONSIBILITIES include the following. Other duties may be assigned. Actively engage in projects affecting Retail to facilitate smooth transitions, provide comprehensive training, resources, and ensure all elements of the project are fully completed. Perform a range of quality control and risk mitigation tasks throughout Retail by reviewing reports, identifying operational trends and opportunities, investigating branch requests (such as membership reviews & cash shortages), and ensuring Retail complies with current regulations while staying informed about regulatory changes. Demonstrates comprehensive knowledge of Credit Union procedures, products, and services, serving as a resource for Retail staff and external vendors. Offers recommendations and insights on various transactions and consistently delivers exceptional member service by addressing inquiries promptly and efficiently. Exhibit the ability to work independently on individual tasks including but not limited to completing external research, as well as collaborating effectively with team members on group assignments. Make sound decisions and exercise good judgment during verbal and written interactions with members and teammates. Consistently develop, evaluate, and implement procedures to ensure that all retail staff are thoroughly informed and equipped with the required steps to complete processes and maintain regulatory compliance. Upholds credit union policies and procedures and champions organizational culture both internally and externally QualificationsEducation and/or Experience High School diploma or General Education Degree (GED) and 3+ years of banking and/or credit union operations experience required.    Certificates, Licenses, and Registrations Must be bondable.   Software and Equipment Requirements To perform this job successfully an individual should have strong knowledge of and be proficient in the use of a personal computer, all Microsoft Office products, and the use of a phone. Prior experience using a 10-key keyboard, Glia engagement system, and Fiserv DNA banking platform is valuable. Must have reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms.   Other Qualifications  Must be able to work a flexible work schedule including weekends. Must have or quickly obtain working knowledge of Credit Union’s product, services, policies, standard operating procedures, and State and Federal regulations. This position requires an outgoing, collaborative and solution-driven personality.   What We Offer To build a better bank, you must build a better team. That’s why we’re committed to offering the best benefits to our team members. We want your time at Amplify to be a jumping-off point for personal and professional success, and this means offering benefits – including paid volunteer hours and development programs – that will engage your role in our community. Medical, Dental, and 401(k) programs for team members. Customized volunteer opportunities with our signature partners (Saint Louise House). Additional paid time off for volunteer-related activities. Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.   Starting Pay & Benefits This role offers base pay of $28.34 per hour. It also entails the benefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute.   Location This remote role is available to candidates living in the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.   Team Member Testimonials Read about some of your potential coworkers and why they enjoy working at Amplify. Or check us out on Comparably.   Amplify is an Equal Employment Opportunity Employer, seeking people from all backgrounds, life experiences, and world views. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.