American Coadius

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a remote opportunity; however you must be in the WNY area! Join American Coradius International LLC: A Leading Collections Agency. At American Coradius International LLC (ACI), we pride ourselves on being a reputable, compliance-driven collections agency. Our fun and positive work environment, competitive compensation and benefits package, and abundant growth opportunities make us stand out. With an A+ rating from the Better Business Bureau, we have been exceeding expectations one customer at a time since 1989! Must be experienced in making outbound calls, ability to negotiate for payment arrangements and skip trace. We're looking for motivated, hardworking individuals who are dependable, have a strong work ethic and a great customer service attitude. Essential Duties and Responsibilities: - Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances. - Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account. - Utilizes all available skip tracing tools to establish contact with customers to arrange payment. - Review and monitor customer accounts daily to mitigate losses. - Take action on accounts needing additional attention under manager approval. - Ensure all company policies, procedures, and laws applicable to the position are maintained. - ALL employees are required to be on camera while working from a remote environment. - Other duties as required. Qualifications - High School Diploma required. - At least 2 years call center/customer service experience required. - Proven ability to multi-task and work in a demanding environment. - Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections. - Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar. - Active listening skills and an ability to influence others. - Proficient computer skills using Zoom, Microsoft Word and Excel. - Ability to embrace a team environment and a culture of continuous improvement. - MUST have a smart phone with the ability to download applications for remote work purposes. Requirements - Sedentary position requires sitting 80% of the time. - ALL employees are required to be on camera while working from a remote environment. - Dual hand dexterity/repetitive use of hands 80% of the time (typing on computer and dialing phone). - Ability to speak proper English grammar and use proper telephone etiquette. - Ability to hear. - Simple/light grasping required of both hands 80% of the time. - Typical noise level for work environment (moderate noise). - Close vision required (clear vision on 15 inch or larger computer monitors). Benefits - MONTHLY BONUSES!!! - 401(k) matching. - Dental insurance. - Health insurance. - Paid sick time. - Paid time off. - Paid training. - Vision insurance. Company Description ACI is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $17.00- $17.50 hourly. The actual pay offered to a successful candidate will consider a wide range of factors, including but not limited to knowledge, skills, experience, and other variable factors. ACI is an Equal Opportunity Employer.