Alvaria Inc

• Serve as the primary internal point of contact and liaison for our 24/7 Managed Detection and Response (MDR) service provider. • Own the internal response and coordination workflow when our external security partner escalates a validated, high-severity threat. • Routinely review managed security portals, threat hunting reports, and endpoint/XDR coverage status across our remote workforce. • Manage the technical integration of security alerts into internal team communication channels and centralized IT ticketing platforms. • Perform daily triage and manual investigation of cloud productivity suite signals, access logs, and application-layer telemetry not fully covered by external tools. • Gather and package evidence logs from endpoint managers, identity providers, and ticketing systems to support our ongoing SOC 2 compliance frameworks and internal audits.

Role Description The Cloud Operations team is looking for a new team member to join us in architecting, delivering, and owning all technical aspects of solution delivery. You will play a key technical role in the architectural, integration, deployment, migration, operational support processes, and other initiatives for both new and existing clients. - Lead technical engagements and execute tasks for deployments, version upgrades, and migration activities for cloud and hosted products and platforms. - Represent Cloud Operations as a subject matter expert during the delivery of projects and technical initiatives. - Engage in tactical & strategic initiatives that support customer deployments, projects, and requests. - Serve as a technical consultant to assist cross-functionally in the following areas: - Cloud Technologies (AWS) & Datacenter Architectures - Networking Technologies including MPLS/VPN/SD-WAN - Voice Technologies including SIP/VoIP/IVR/ASR/TTS/SBCs - Infrastructure Technologies including Physical Systems, Storage, & Virtualization - Authentication/File Transfer/Database Technologies - Technical Support & Troubleshooting - Systems Administration & Integrations - Participate in client facing correspondence and communications on a regular basis with regards to technical discovery, informational discussions, troubleshooting sessions, and other requests as needed. Qualifications - Ability to learn new technologies while remaining dynamic/flexible in a fast paced, changing environment. - Strong ability to take ownership, solve problems independently, and facilitate the collaboration required to deliver on tasks as necessary. - Place a high value on integrity, teamwork, and operational excellence. - Understands concepts of technical integrations such as SIP trunks, SAML authentication, MPLS circuits, VPN tunnels, and other cloud/core technologies. - Experience - Minimum 3-5 years of experience in the information technology field in a client facing role supporting the technical elements of enterprise solutions. - Experience with large, complex project delivery, preferably in cloud solutions utilizing AWS, Azure, or another major cloud provider. - Must have previous experience in one or more of the following areas: Systems Administration, Technical Support, Networking, Systems Infrastructure, Project/Operations Management, Cloud Environments, or Systems Security. - Ability to work Out-of-Hours schedule as required.

• Upgrade Java 8 applications to Java 17/21 and modernize the tech stack • Work with legacy Java UI technologies (JSP, JSF, Servlets, Spring MVC, or similar) • Refactor and maintain voice applications using CCXML and VoiceXML • Manage data migration and work with H2 database • Remove and replace outdated third-party libraries • Ensure observability through logging, metrics, and monitoring