Altus Group

Role Description Altus Group’s Engineering team is leading the transformation of analytics in the world of Commercial Real Estate. Our platform and technology portfolio help our clients manage their commercial real estate investments with the goals to increase their returns and lower investment risks. Engineers at Altus are producing the next generation of our CRE platform in a highly visible and fast-paced environment. As a Senior Engineer at Altus, you will own the design and engineering of major deliverables that have direct impact on our customers and investors. Key Responsibilities - Produce code (and support it) at a high velocity, high quality and integrity to our engineering standards. - Work effectively in ambiguity and lead others through a changing environment, without compromising velocity and quality. - Quickly understand product vision, roadmap, business objectives, solution architecture and can produce technical design at a high velocity. - Can quickly estimate their development stories based on lean requirements. - Perform at a high level with lean requirements. - Take ‘good’ risks with confidence, humility, and agility. - Appreciate and understand the solution architecture and deployment environment where their code will run and ensure it is secure, scalable, resilient, and supportable. - Move security and operations left to the design phase, ensuring all functional and non-functional requirements satisfy acceptance criteria. - Own end to end security of their code and their application and data. - Instinctively identify and mitigate issues that impede velocity or compromise engineering integrity. - Recognize, measure, create awareness and assertively mitigate risks to engineering and delivery. - Be transparent (and quick) with re-estimations and burndowns. - Adhere to and champion our engineering standards. - Drive engineering improvements continuously to ship more rapidly and efficiently with higher quality. - Foster a culture of excellence, inclusion, collaboration, and customer focus. - Embody our culture, our lean process and our values. - Drive visionary technical excellence, serving as leaders and mentors to large teams of Engineers and Senior Engineers. - Own a framework end to end, enabling higher velocity for platform teams, making key technical design decisions, architecture decisions, producing code, planning and overseeing framework development. - As an individual contributor, produce code at higher velocity and quality than junior members of the team. - Be a tech lead on large, high profile projects including development of strategic frameworks and commercial products. Qualifications - 5-7+ years of experience. - Bachelor's degree in computer science or a related technical discipline AND 5+ years technical engineering experience with coding in languages including, but not limited to Python, JavaScript, React, Java, C#. - Systematic problem solving with clean, modular design thinking. - Track record of excellence in software engineering, including design, coding, code reviews, testing automation, and DevOps. - Effective communication and collaboration in a team environment. - Experience with building, deploying, and operating applications and services on cloud platforms (e.g., AWS and Azure). - Growth mindset to learn, seek diverse viewpoints, and stay current with industry trends and techniques. - Startup mentality and experience working with lean requirements, can move and iterate rapidly, work across disciplines, and focus on customers. - Extensive experience producing code for high value, highly complex, distributed cloud-based platforms and applications. - Extensive experience as a tech lead or key individual contributor with demonstrated performance of project teams delivering high velocity and quality, making and communicating technical decisions and driving engineering excellence. - Demonstrated performance showcasing Altus leadership and transformation principles for server-less, lean, high velocity engineering teams. Benefits - Competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical, and financial well-being. - Investment in your professional learning through our Altus Intelligence Academy, offering over 150,000 hours of learning content. - Flexible work model that aligns your work location to the needs of the work — use the office for collaboration and remote work for focused tasks. Inclusivity & Accessibility Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. Application Process We appreciate all applicants; however, only those selected to move forward will be contacted. Thank you for your interest in Altus Group.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Director, User Experience, Research & Customer Experience will define and lead the enterprise vision, strategy, and execution of UX design, user research, and end-to-end customer experience across the full product portfolio and client lifecycle. This role champions human-centered design and customer-centricity by building and scaling a high-performing function that delivers measurable improvements in product usability, client satisfaction, and business outcomes. Partnering closely with Product, Engineering, Customer Success, and Commercial leadership, this leader ensures design, research, and CX principles are embedded throughout the product lifecycle—from discovery through delivery—while fostering a culture of empathy, experimentation, and data-informed decision-making. Key Responsibilities - UX & CX Vision and Strategy - Define and execute the enterprise UX and CX vision aligned to company strategy and product roadmaps - Establish scalable design systems and standards to ensure consistent, high-quality experiences across products - Serve as an executive advocate for the customer in product and investment decisions - Translate research insights into strategic recommendations that inform product and business direction - User Research - Build and lead a rigorous, mixed-methods research practice supporting the full product lifecycle - Establish research standards, governance, and quality frameworks - Conduct competitive UX/CX analysis to identify differentiation opportunities - Integrate qualitative insights with quantitative analytics to inform decision-making - Customer Experience - Own the end-to-end customer journey from onboarding through renewal and advocacy - Define and monitor CX metrics (NPS, CSAT, CES, churn) and drive cross-functional improvements - Lead a Voice of the Customer (VoC) program to capture and operationalize feedback - Improve onboarding and adoption experiences to accelerate client value realization - Experience Design & Delivery - Oversee UX design delivery across all products (IA, interaction design, visual design, prototyping) - Establish UX quality standards and accessibility requirements - Partner with Product and Engineering to influence roadmap planning and prioritization - Track and manage design debt as part of the broader product strategy - Stakeholder Engagement & Team Leadership - Communicate UX, research, and CX strategy to executive leadership and clients - Represent the function in client engagements, advisory boards, and workshops - Build, lead, and develop a high-performing team of designers, researchers, and CX specialists - Manage budget planning and align team capacity with business priorities Qualifications - 12+ years of progressive experience in UX, user research, and/or customer experience, including 4+ years in senior leadership managing multi-disciplinary teams - Demonstrated success building and scaling UX, research, or CX functions in complex, multi-product software environments - Expertise in human-centered design, mixed-methods research, and end-to-end CX strategy - Strong experience operationalizing Voice of the Customer programs and CX measurement frameworks (NPS, CSAT, CES) - Proven ability to influence product strategy and business outcomes through research and design excellence - Experience presenting strategy and insights to executive leadership and external clients - Advanced knowledge of accessibility standards, Agile product development, and cross-functional collaboration - Experience in enterprise SaaS environments strongly preferred; commercial real estate or fintech experience is a plus - Advanced degree in HCI, Design, Cognitive Psychology, Business, or related field (or equivalent professional experience) Benefits - Competitive compensation, incentive and bonus plans, and a total rewards package prioritizing mental, physical, and financial well-being - Investment in your professional learning through the Altus Intelligence Academy, offering over 150,000 hours of learning content - Flexible work model that aligns your work location to the needs of the work Company Description Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Applicants with disabilities may contact Altus Group to request and arrange for accommodations. If you need accommodation, please contact us at accessibilityusa@altusgroup.com or +1 888 692 7487.