ALL AMERICAN FACILITY MAINTENANCE

Role Description The Project Manager has the overall responsibility of maintaining existing customers, accounts, and vendor relationships through high levels of customer service, while increasing business opportunities. - Provides quality and efficient service to customers through the daily management of a team of employees to include motivating, recognizing, and rewarding, coaching, counseling, training, and problem solving. - Responsible for emergency phone rotation as needed. - Oversees progress of aging work orders from inception to completion. - Reviews and approves invoices and proposals. - Holds team accountable for performance, including documentation that can lead to termination. - Follows through all emergency work orders from inception to completion. - Places all documents into the “Team Coordinator” shared drive, ensuring that each member of the team is familiar with the files and documents. All client information needs to be updated. - Reviews progression of KPI’s daily and ensures goals set for the team are met daily, weekly, and monthly. - Tracks attendance and time off requests of each employee on the team. - Demonstrates a proactive focus on meeting client and client KPI requirements in a timely manner. - Mentors, trains, and leads the team to increase productivity and maintain KPIs. - Ensures team members are approving their time weekly. Qualifications - Education: High School Diploma or G.E.D., Associates Degree preferred. - Ideal candidate comes with up to 3 years of experience in retail, construction, commercial, general contracting, project management, vendor management, or account management. - Ability to prepare and track project budgets. - Understanding of technical requirements for business relocation, construction, and renovation projects. - Must have a good understanding of facilities repairs, including plumbing, electrical, and HVAC. - Familiarity with architectural drawings in regard to furniture and space planning concepts. - Able to adapt, prioritize, and meet deadlines in a fast-paced team or independent environment. - Outstanding interpersonal and communication skills (verbal and written) with the ability to successfully communicate with architects, contractors, client representatives, and team members. - Flexibility with work hours and travel as needed. - Experience working with and managing sub-contractors. Requirements - Must have expert level communication skills, verbal and written skills, ability to comprehend and construct correspondence. - High organizational skills in managing multiple projects simultaneously. - Building strong internal and external relationships with the team, vendors, and clients using effective verbal and written communication. - High attention to detail within a fast-paced environment. Ability to work independently/self-motivation. - Be a team player and have cross-cultural literacy. - Able to work remotely if necessary, keeping productivity and working schedule. - When working remotely, taking care of his/her accounts and monitoring team members.