Alaan

• Identifying and engaging with potential customers through cold calls, LinkedIn, emails, and any creative strategies you think will work to book meetings • Qualifying prospects and generating a steady pipeline for our sales team • Guiding leads through the sales funnel by setting appointments, following up, and tracking progress toward sales goals • Using Salesforce (our CRM) to track leads and manage sales activities • Staying ahead of the curve on market trends and competition

• Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines • Develop a deep understanding of a client’s business, brand, industry, and its consumers • Proactively track accounts to identify early warning signs of churn risk • Establish internal action plans to address customer concerns • Act as an advocate for the client and provide structured requests or feedback to the Product team • Establish and improve service procedures, policies, and standards through best practices • Take responsibility for positively building client relationships over time as their go-to trusted advisor