American Immigration Lawyers Association

• Set and drive enterprise-wide strategy for the future of immigration law practice, aligning innovation, technology, and professionalism with AILA's strategic priorities. • Identify emerging trends — including AI, legal technology, and government digitization — and translate them into organizational action across products, services, and member engagement. • Lead cross-functional execution through influence and alignment, partnering with Technology, Marketing, Education, and other teams to deliver integrated, scalable solutions. • Serve as AILA's external voice on the future of legal practice, representing the organization at conferences and industry forums and elevating its thought leadership on innovation and ethics. • Develop and publish original articles, special reports, newsletters, and practice resources — including the AILA Ethics Compendium, Practice Pulse, and Futures Report. • Design and deliver legal education programs on ethics, practice management, AI, well-being, and career development for national and chapter conferences. • Manage internal and external contributors; align content with organizational priorities; develop faculty and speaker pipelines. • Lead the Center's innovation agenda, including evaluation of legal technology tools, AI applications in immigration practice, and emerging models of legal service delivery. • Oversee the Innovation & Technology Committee and lead the AILA Futures initiative, translating long-range research into actionable member guidance. • Monitor AI regulation, data privacy, cybersecurity, and government digitization developments relevant to immigration practitioners. • Provide expert guidance to members on legal ethics, law firm management, technology adoption, and career development in immigration practice. • Engage proactively with AILA leaders, chapters, sections, and members to surface pain points and ensure member needs inform Center priorities. • Lead and develop a team of 2–4 direct reports, setting clear expectations, providing coaching, and aligning team efforts with organizational priorities. • Develop and manage the annual budget for the Center, ensuring effective resource allocation and reporting on key performance outcomes.

• Serve as the primary point of contact for Chapter leadership, providing timely, and well-informed guidance on operational and procedural matters • Serve as a frontline responder to Chapter officer inquiries, often involving nuanced association management, policy, or procedural questions • Monitor and respond to a high-volume shared Chapter Support inbox, addressing multiple deadline-driven inquiries with accuracy and consistency • Research and reference existing bylaws, policies, and guidance to provide accurate responses and escalate complex governance matters as appropriate • Coordinate Council of Chapter Chair meetings, including meeting scheduling, agenda development, preparation of meeting materials, meeting minutes, and follow-up • Communicate and follow up with component leadership regarding required administrative and fiscal processes, including annual filings and compliance related items • Strengthen the component leader communities through staff-supported forums that encourage collaboration and adherence to AILA standards • Provide operational and administrative support to the Regional Coordination Committees, including meeting scheduling, agenda development, meeting minutes, and follow-up

• Develop and refine AILA’s membership and affiliated groups strategy • Lead recruitment, retention, and engagement initiatives • Monitor retention metrics and implement proactive improvement efforts • Evaluate and evolve member benefits and services • Strengthen outreach to new and diverse member markets • Oversee the biennial Member Survey and integrate findings into strategy • Partner with IT and internal teams to evolve AILA’s community platform • Support the growth and management of AILA’s Affiliated Paralegals • Ensure consistent member experience across national and chapter levels • Oversee statistical and financial reporting related to membership performance • Provide regular updates to senior leadership and the Board • Develop and manage the department’s annual budget and goals • Supervise the Member Engagement Manager and Member Services Manager • Lead performance management, professional development, and team operations • Maintain high standards for member services and data integrity within the association management system

• Develop and refine product positioning, messaging frameworks, and value propositions for assigned products and programs • Translate product features, content, and program benefits into clear, compelling, member-centered narratives tailored to target audiences • Ensure messaging consistency across all marketing materials, campaigns, and member touchpoints • Contribute to go-to-market planning for product launches, updates, and promotional initiatives • Plan and execute integrated marketing campaigns across email, web, social media, and digital channels • Own campaign planning calendars, launch timelines, and cross-functional deliverables to ensure timely, accurate, and coordinated execution • Draft and refine campaign copy, including email content, landing pages, and calls to action • Track and analyze key performance indicators, including campaign metrics, program revenue trends, and member engagement data • Prepare post-campaign reporting and performance summaries • Use data insights to refine messaging, optimize campaigns, and inform future marketing strategies • Ensure all marketing content adheres to organizational brand standards, messaging guidelines, and strategic objectives • Maintain consistency in tone, voice, and positioning across assigned products and communications • Provide guidance or mentorship to junior team members as appropriate • Support collaborative planning and execution across broader marketing initiatives