Agrosys Tecnologia | Tecnologia em Agronegócio

• Monitor the customer journey to ensure they are using the product or service effectively and receiving the expected value; • Provide training and guidance to maximize product usage and help customers achieve their goals; • Anticipate potential issues before they escalate, acting proactively to find tailored solutions; • Collect and analyze customer feedback to provide valuable insights for product and service improvements; • Monitor key performance indicators (KPIs) and metrics to assess the health of the customer relationship, identify patterns, and make data-driven decisions; • Serve as the primary point of contact, building strong relationships and ensuring smooth communication with internal teams such as technical support and product development; • Actively work to reduce customer churn, focusing on contract renewals and creating a positive customer experience; • Identify and recommend upselling (upgrading to a higher-tier plan) and cross-selling (offering complementary products) opportunities to increase customer value.