Agrace

Role Description The Patient Care Coordinator is responsible for scheduling Homecare and Resource visits. Key Responsibilities - Scheduling - Complete all Homecare and Resource discipline scheduling (e.g. RN, SW, CNA, etc.). - Coordinate staffing to meet patient needs as a result of staff call-ins/absences. - Assign patient visits to clinical staff ensuring consistency and following established scheduling best practices. - Collaborates with staff and Resource Manager and/or Supervisor regarding assignment changes to increase efficiency. - Manages the On Call schedules for the Home Care and Resource staff. - May schedule Face-to-face (FFE) visits and telephone calls to patient, family, facility, and caregiver. - Provides responsive customer service in a timely manner. - Quality and Service - Ensure timely assignments of new admissions as well as accurate and timely scheduling of existing patients requiring C.N.A., RN and/or SW support. - Report patient and staffing concerns to Resource Manager. - Problem solve immediate visit scheduling needs. - Identify department efficiencies to aide in scheduling. - Other Duties - Participate in internal work groups, meetings and committees relative to position responsibilities. - Ensure compliance with Agrace policies and protocols, state, federal, and other regulations. Qualifications - High school diploma or GED or equivalent combination of education and work experience, required. - Previous scheduling experience, preferred. - Ability to work weekend rotation. - Intermediate Microsoft Office skills. - Intermediate electronic health records skills. - Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property. - Ability to use proper body mechanics, safe patient handling, and standard precautions. Benefits - Competitive pay with free parking. - Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +). - Retirement plans with employer matching. - Generous Paid Time Off (PTO) and holiday paid time off. - Comprehensive onboarding, mentorship, and career development.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position, Palliative Care Medical Assistant, is responsible for a variety of clinical and administrative tasks for the Agrace Palliative Care program. This includes but is not limited to: - Conducting phone conversations with potential patients - Answering questions about services - Scheduling palliative care clinician visits - Coordinating care with referral partners - Providing other administrative support in the Palliative Care program This role requires exceptional communication skills as he/she/they will interact with: - Patients/families - Account managers - Primary care providers - Other healthcare partners - The Palliative Care team Qualifications - High school diploma or GED or equivalent combination of education and work experience - Completion of an accredited Medical Assistant program or CMA - Minimum one year of clinic experience preferred - Experience with EMR (electronic medical records), medical terminology - Ability to develop, maintain, and apply knowledge of palliative care - Knowledge of medical terminology - Excellent verbal and written communication skills - Ability to maintain professional boundaries with patients, families, and co-workers - Ability to work effectively and cooperatively with others - Ability to prioritize and thrive in a fast-paced environment - Ability to think creatively and demonstrate effective problem-solving skills - Competence in culture/ethnicity, gender, race, age, identification, and educational background diversity - Comfortable with Microsoft Office Suite and experienced with electronic health records (EHR); Epic preferred - Ability to be flexible in time and task to meet organizational needs - Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property - Ability to use proper body mechanics and standard precautions Requirements - Full-time | 0.8 FTE (32 hours/week) | AM Shift | Monday-Friday | 8a-5p - Wednesday off - No weekends, no holidays, no on call - Primarily remote, occasional in-person requirements in Madison Benefits - Competitive pay, primarily remote work, and facility free parking - Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +) - Retirement plans with employer matching - Generous Paid Time Off (PTO) and holiday paid time off - Comprehensive onboarding, mentorship, and career development