Age Bold

Bold is looking for a motivated Bilingual (English/Spanish) Customer Experience Associate to conduct high volume outreach to new and existing members leading to increased enrollment and program completion rates. This role will work 8-5pm PST hours. To help us achieve our mission, we are looking to hire a Customer Experience Associate who is a great communicator, is critical thinking, and envisions a world where every aging adult has access to personalized, easy-to-follow online workouts. This is a full time remote role and will report to our Manager of Member Experience. As a key member of our Member Experience Team, here’s what you’ll do: Key Outcomes: - Actively conduct outreach via phone, text, and email daily, along with answering inbound tickets. - Successfully complete assigned tickets each day. - Maintain an >80% phone answer rate per week. - Act as a "hub" for all inbound questions regarding Bold and our offerings to people. - Maintain 92% or higher customer satisfaction score. - Act as the voice between both customer and Bold. The most important skills for the role are*: - 1-3 years of experience as a customer support representative. - Effective communication: Empathetic and active listener for our future and existing members. You showcase the ability to effectively communicate Bold’s technology product and programs. - Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot). - Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions. - Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information. Able to “connect the dots” so previous experiences can be applied in new contexts. Ability to move quickly and efficiently using several programs to solve member issues. - Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient advocate/coordinator, or a member facing role within a digital health startup). - Communication: Exceptional verbal and written communication skill. - Reporting: Ability to report bugs with detailed description and data to the engineering team. - Soft Skills: High levels of empathy, patience, and a positive attitude. - Problem-Solving: Strong ability to analyze situations and solve issues efficiently. - Technical Skills: Proficiency with computers. Experience with HubSpot, Insightly, Slack or JustCall are a plus. In addition to the above, it would be great if you also had: - Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient advocate/coordinator, or a member facing role within a digital health startup) *We know people from historically underrepresented communities are less likely to apply if they don’t meet all of the above criteria. Please apply anyway! We want people who are fast learners, eager to take on new challenges and will help us build a best in class company that will change what it means to age. Interested? Great! Here’s what you should know: At Bold we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from all walks of life — including, but not limited to, race, gender identity, sexual orientation and disability status. If you’re motivated by our mission and eager to contribute to our team and culture, we’d love to hear from you. Compensation: We’re committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $24.00-$26.00/hour in addition to an annual bonus. The exact salary will depend on the relevant and transferable experience you bring to the role.

Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce musculoskeletal pain, and increase physical activity levels. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. Bold is backed by leading investors, including Rethink Impact, Andreessen Horowitz, and Khosla Ventures. Nurse Practitioner - CA/PA/TX License (Part-Time) Remote Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce musculoskeletal pain, and increase physical activity levels. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. Bold is backed by leading investors, including Rethink Impact, Andreessen Horowitz, and Khosla Ventures. Bold is seeking Nurse Practitioners with a strong background in preventive and lifestyle medicine to join our clinical team. You’ll be at the forefront of delivering high-quality relationship-based care to older adults across CA, TX and PA. This is a remote role requiring a commitment of 20+ hours per week. Key Outcomes - Deliver high-quality telehealth care focused on prevention, chronic disease management, and lifestyle interventions (e.g. nutrition, movement, sleep, stress) to older adults (65+). - Provide feedback on the development of clinical protocols, documentation standards, and scalable workflows. - Use EMR for documenting patient information and communicating to other health care providers. - Partner with care coordinators, health coaches, and other clinicians to develop personalized care plans. Required Qualifications - Active and unrestricted NP licenses in CA, TX, and/or PA. - 5+ years of clinical experience. - 2+ years experience in telehealth with high proficiency with EMRs & communication tools. - Strong foundation in preventive and lifestyle-focused care including management of weight, hypertension, diabetes. - Excellent communication skills and empathy-driven clinical approach. - Comfortable working independently in a fast-paced startup environment—you thrive in ambiguity and enjoy building systems and processes from the ground up. Why You’ll Love Working With Us - 100% remote work with flexible scheduling. - Be part of a mission-driven healthcare business passionate about transforming care for older adults. - Work alongside a tight knit clinical team to help build the clinic and shape the future of lifestyle oriented virtual care. - We’ll provide all the technical support you need for smooth, efficient telehealth consultations. Compensation: We’re committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $60-85/hour. The exact salary will depend on the relevant and transferable experience you bring to the role. Bold will also pay for licenses to expand to other states and cover medical malpractice and insurance costs.

Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce musculoskeletal pain, and increase physical activity levels. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. Bold is backed by leading investors, including Rethink Impact, Andreessen Horowitz, and Khosla Ventures. Role Overview We’re looking for a hands-on, execution-focused Lifecycle Marketing Manager to help scale the programs that drive activation, repeat participation, and appointment follow-through. This role owns day-to-day lifecycle execution in our CRM (Iterable) and works closely with Product, Content, and Growth. This role reports to the Director of Member Engagement and primarily operates on Pacific Time hours. Key Responsibilities: Build and execute lifecycle campaigns across email, SMS, and in-product messaging using Iterable. Improve onboarding and early activation to help members build momentum and consistency. Create scalable templates and reusable systems that make lifecycle programs easier to launch and personalize. Support adoption of new product features through clear, timely lifecycle communication. Run experiments across messaging, timing, and sequencing to improve performance. Monitor results and continuously refine programs based on data and member behavior. What we’re looking for: 4–6 years of experience in lifecycle marketing, CRM, growth marketing, or a related execution-focused role. Hands-on experience working in a marketing automation platform (Iterable strongly preferred; Braze or similar a plus). Strong writing and editing skills, with the ability to communicate clearly, warmly, and with purpose to different member segments. Comfort working with behavioral data, segmentation logic, and performance metrics. Experience running experiments and iterating based on results. Strong project management skills and comfort collaborating cross-functionally. Detail-oriented, quality-driven, and comfortable owning execution end to end. Bonus: familiarity with email templates and basic HTML/CSS. Benefits: Comprehensive health, dental, and vision insurance 12 weeks of paid parental leave after 1 year of employment (6 weeks of paid parental leave otherwise) Company-sponsored life insurance Unlimited PTO 401(K) after 6 months of employment Monthly fitness stipend One-time stipend for home office setup Age Bold, Inc. is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We do not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, pregnancy status, national origin, disability, veteran status, or any other factor prohibited by law.