A&E Plumbing, Heating & Air

Seasonal Customer Service Representative Part Time • Hybrid - US Join our team to be part of a dynamic and innovative environment where your skills will contribute to cutting-edge heating, ventilation, and air conditioning solutions. You'll enjoy a supportive community committed to professional growth, teamwork, and delivering exceptional service to our clients. ** We are looking for someone who will work for a short time through the summer. Potentially a good fit for work during summer break. Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department. - Answer all incoming calls by the second ring - Thoroughly vet and route incoming calls in a timely manner to appropriate staff members. - When staff members aren’t available to take their phone calls always give the caller a choice of leaving voice mail or a message. - Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager. - Maintain customer database. - Take customer payments - Email customer invoices or receipts - Assist team members with simple tasks - Assist with simple on call messages of cancelations, payments, receipts or estimates - Answer simple customer questions - Other projects or duties as assigned - Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician. - Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary - Needs to have great attention to detail - Needs to posses strong organizational skills - Proficient at multi-tasking - Basic computer skills - Needs strong verbal and written communication skills - Experience with Service Titan a PLUS! Flexible work from home options available. Compensation: $18.00 - $22.00 per hour Nestled in the heart of the Columbia River Gorge, we have proudly serviced areas between Gresham and The Dalles for over 16 years. Being apart of the A&E Team is so much more than just a job; we are committed to prioritizing our community and neighbors, offering honest, transparent solutions tailored to serve the people we care for.