AdaptHealth, LLC

Description AdaptHealth Opportunity – Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you. Dispatcher Dispatcher has a broad range of responsibilities including routing all orders for regional branches deliveries and coordinating delivery schedules with the operations staff in each region achieving timely delivery goals as established by leadership. Uses appropriate IT systems to document patient communication and achieves operations staff productivity by assigning appropriate number of deliveries per staff member. Job Duties: - Responsible for every ticket (delivery, pick-up, service) daily, create sensible routes for each Medical Equipment Technician and ensure all stops were completed. - Develop and maintain working knowledge of current HME products and services offered by the company and all applicable governmental regulations. - Clear all routes daily with all delivery technicians to ensure all stops were completed. - Address any non-printed orders to determine the status of the order. - Screen every ticket for mistakes and address these mistakes with Management and/or the person responsible for creating the order. - Create sensible routes for every delivery technician that will meet certain window blocks and/or expectations from customers or referral sources, while operating within the budget. - Address and develop the best process to handle incomplete orders. Communicate this message to all applicable parties. - Make outbound calls to customers and patient service technicians for scheduling and routing with a focus on extraordinary customer care - Partner with teams who enter tickets to deliver extraordinary customer care, communicate any issues, verify delivery details, and create solutions for issues - Verify delivery/pick up details and communicate that information to patient service technicians and couriers. - Achieves or shows progression toward positively impacting regional goals that could include productivity goals, decreasing cost per delivery, and decreasing mileage per route by routing in an efficient manner. - Tracks all orders and confirms that orders are delivered daily or follows up and track for appropriate time frames including checking log line. - Ensures confidentiality of patient care information/documentation. - Documents patient communication regarding deliveries achieving 98% compliance or shows steady progression towards meeting. - Become familiar with all personal safety and infection control practices and procedures. - Account for all tickets, create routes, clear routes, and ensure all stops were completed. - Develop best practice process and procedures for the position. This includes but is not limited to categories such as zoning, routing/re-routing, dispatching, staging, loading/unloading, handling emergencies, same/day orders, modes of delivery, etc. Competency, Skills and Abilities: - Decision Making - Analytical and problem-solving skills with attention to detail - Ability to adapt and be flexible in a rapidly changing work environment - Job Title: Dispatcher FLSA Classification: Non-Exempt - Department: Operations Rev Date: 05/20 - Reports To: Department Manager Approved by: Human Resources - Strong verbal and written communication - Excellent customer service skills - Proficient computer skills and knowledge of Microsoft Office - Ability to prioritize and manage multiple tasks - Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction Requirements Minimum Job Qualifications: - High School Diploma or equivalent - One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry. - Senior level requires two (2) years of work-related experience and one (1) year of exact job experience. - Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance. - Valid and unrestricted driver’s license in state of residence AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

Description Position Summary: Provides exceptional customer service by answering phone calls and ensuring patient needs are met with care and efficiency. Handles variety of call types while representing the company's commitment to quality, compassion, and support. Essential Functions and Job Responsibilities: LEVEL 1 - Patient Service Representative - Answers calls and emails in timely manner, meeting performance goals - Handles standard call types: tank requests, ETA inquiries, pick-up requests, location assistance, order status, pricing inquiries - Documents call information per standard operating procedures - Answers questions about products, services, retail stores, and general service information - Verifies insurance carriers in database system - Resolves customer complaints with problem-solving approach - Maintains working knowledge of current products and services - Adheres to HIPAA guidelines and maintains patient confidentiality LEVEL 2 - Patient Service Representative All Level 1 duties plus: - Handles advanced call types: oxygen (O2) services, DME, insurance verification/clarification - Processes payments, orders, and returns - Troubleshoots equipment issues and provides advanced care solutions - Resolves escalated issues or hands off with clear documentation - Serves as resource to Level 1 representatives for knowledge sharing and skill development LEVEL 3 – Lead, Patient Service Representative All Level 1 and 2 duties plus: - Serves as subject matter expert and primary resource for team - Conducts new hire training and mentors team members - Handles escalated calls and complex issues with appropriate follow-up - Identifies root causes of service issues and collaborates on process improvements - Prepares reports for leadership and other departments - Supports departmental standards and Patient Experience initiatives - Assists with task coordination and ensures adherence to workflows - Collaborates with supervisor on performance metrics and service excellence Competency, Skills and Abilities: Customer Service & Communication - Deliver exceptional customer service with empathy, patience, and professionalism - Demonstrate active listening and clear verbal/written communication skills - Effectively address patient needs, concerns, and inquiries Technical Proficiency - Strong problem-solving and analytical thinking abilities - High attention to detail in documentation and data verification - Proficient in computers, Microsoft Office, and database systems - Excellent multitasking and prioritization in fast-paced environments Professional Attributes - High emotional intelligence to handle stressful situations with compassion - Adaptable and flexible with changing processes and technologies - Self-motivated with ability to work independently and take initiative - Strong team collaboration and cooperative work style - Commitment to continuous learning and professional development Healthcare Knowledge - Familiarity with Medicare, Medicaid, and commercial insurance processes (preferred) - Understanding of healthcare documentation requirements Compliance & Confidentiality - Strict adherence to HIPAA regulations and patient confidentiality - Full compliance with company policies and referral guidelines Requirements Education and Experience Requirements: - High school diploma or equivalent required - Associate’s degree in healthcare administration, Business Administration, or related field preferred - Previous experience in healthcare, insurance, medical billing, or patient services preferred. - Knowledge of respiratory therapy or DME services preferred. - Level I: (Entry Level): One (1) year of work-related experience - Level II: One (1) year of work-related experience plus Two (2) years exact job experience - Lead Level: One (1) year of work-related experience plus Four (4) years exact job experience Physical Demands and Work Environment: Physical Requirements - Ability to sit for extended periods with prolonged computer screen exposure - Must be able to bend, stoop, stretch, stand, and move between sitting/standing positions - Perform repetitive hand, wrist, and finger motions due to extensive computer and phone use - Occasional lifting of 5-10 pounds as needed - Clear speech, hearing ability, and manual dexterity required Work Environment - High-volume call center environment with fluctuating stress levels - Extended computer and telephone use throughout workday - Potential exposure to angry or upset customers/patients - Possible exposure to hazardous materials, loud noise, temperature extremes - Risk of contact with airborne, bloodborne, or other infectious pathogens Mental and Communication Demands - Maintain mental alertness to perform essential job functions - Demonstrate empathy, compassion, courtesy, and respect for patient privacy - Effective verbal and written communication skills required Schedule Requirements - Flexible scheduling to support business hours and after-hours programs as needed - Adaptability to varying work levels and office activity fluctuations

Description AdaptHealth Opportunity – Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you. Dispatcher Dispatcher has a broad range of responsibilities including routing all orders for regional branches deliveries and coordinating delivery schedules with the operations staff in each region achieving timely delivery goals as established by leadership. Uses appropriate IT systems to document patient communication and achieves operations staff productivity by assigning appropriate number of deliveries per staff member. Job Duties: - Responsible for every ticket (delivery, pick-up, service) daily, create sensible routes for each Medical Equipment Technician and ensure all stops were completed. - Develop and maintain working knowledge of current HME products and services offered by the company and all applicable governmental regulations. - Clear all routes daily with all delivery technicians to ensure all stops were completed. - Address any non-printed orders to determine the status of the order. - Screen every ticket for mistakes and address these mistakes with Management and/or the person responsible for creating the order. - Create sensible routes for every delivery technician that will meet certain window blocks and/or expectations from customers or referral sources, while operating within the budget. - Address and develop the best process to handle incomplete orders. Communicate this message to all applicable parties. - Make outbound calls to customers and patient service technicians for scheduling and routing with a focus on extraordinary customer care - Partner with teams who enter tickets to deliver extraordinary customer care, communicate any issues, verify delivery details, and create solutions for issues - Verify delivery/pick up details and communicate that information to patient service technicians and couriers. - Achieves or shows progression toward positively impacting regional goals that could include productivity goals, decreasing cost per delivery, and decreasing mileage per route by routing in an efficient manner. - Tracks all orders and confirms that orders are delivered daily or follows up and track for appropriate time frames including checking log line. - Ensures confidentiality of patient care information/documentation. - Documents patient communication regarding deliveries achieving 98% compliance or shows steady progression towards meeting. - Become familiar with all personal safety and infection control practices and procedures. - Account for all tickets, create routes, clear routes, and ensure all stops were completed. - Develop best practice process and procedures for the position. This includes but is not limited to categories such as zoning, routing/re-routing, dispatching, staging, loading/unloading, handling emergencies, same/day orders, modes of delivery, etc. Competency, Skills and Abilities: - Decision Making - Analytical and problem-solving skills with attention to detail - Ability to adapt and be flexible in a rapidly changing work environment - Job Title: Dispatcher FLSA Classification: Non-Exempt - Department: Operations Rev Date: 05/20 - Reports To: Department Manager Approved by: Human Resources - Strong verbal and written communication - Excellent customer service skills - Proficient computer skills and knowledge of Microsoft Office - Ability to prioritize and manage multiple tasks - Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction Requirements Minimum Job Qualifications: - High School Diploma or equivalent - One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry. - Senior level requires two (2) years of work-related experience and one (1) year of exact job experience. - Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance. - Valid and unrestricted driver’s license in state of residence AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.