4 WALLS

• Own the onboarding workflow from the moment an order is signed/received. • Lead internal kickoff calls to align scope, timelines, risks, responsibilities, and required access. • Lead external client kickoff calls to set expectations, confirm goals, and establish communication cadence. • Serve as the client’s consistent go-to for questions, requests, and ongoing support. • Maintain clear, professional client communication via email, calls, and scheduled check-ins. • Track, prioritize, and execute client requests with strong organization and follow-through. • Support clients using PMS platforms (especially Yardi, RealPage, AppFolio) by troubleshooting issues and helping resolve integration or workflow obstacles. • Triage client-reported issues: reproduce, research, gather details, and propose solutions or next steps. • Act as a strategic partner by understanding client goals, current needs, and anticipated future needs. • Collaborate closely with Sales, Implementation, and Technical teams to ensure a smooth client experience.

• Launch, manage, and optimize high-performing PPC campaigns across Google Ads and Meta Ads • Monitor spend pacing, maintain account hygiene, QA campaigns before and after launch • Lead regular performance meetings • Develop and present paid media strategies • Translate campaign data into clear, compelling narratives