360 Privacy

• Own the Client Relationship Deeply Serve as the primary advisor for a portfolio of high-profile accounts; understand their threat landscape, business objectives, and risk tolerance. • Build trust at the executive level; you are expected to operate comfortably with C-suite stakeholders, legal teams, and security leaders. • Conduct quarterly business reviews that go beyond status updates: bring strategic insight, benchmarking, and forward-looking recommendations. • Drive Retention and Growth Own NRR and GRR targets for your portfolio; you understand the numbers, you own the outcomes. • Identify and close expansion opportunities by translating client pain points into tailored solutions across 360 Privacy's service lines. • Proactively surface risks before they become churn; build and execute mitigation plans without waiting to be asked. • Solve Problems with Authority Navigate complex, high-stakes client situations with composure; our clients face real threats and expect expert guidance under pressure. • Act as a resourceful problem-solver who draws on internal teams across Sales, Product, and Support to resolve issues decisively and quickly. • Lead client education and adoption; ensure clients are extracting full value from the platform and understand how to leverage our capabilities. • Contribute to the Team's Playbook Share field insights with internal teams to sharpen onboarding, training materials, and client-facing resources. • Contribute to the development of scalable account management practices as the team and client base grow.

• Client support and coordination • Help Account Managers by ensuring timely responses and follow-through on client requests and issues. • Support account teams by managing inbound client needs and helping maintain service continuity. • Account execution and delivery • Support onboarding, renewals, and ongoing account activities by coordinating tasks, tracking deliverables, creating decks, doing research, and ensuring processes are followed consistently across accounts. • Proactive communication • Assist with client communications including updates, follow-ups, and documentation. • Ensure clients feel informed and supported. • Client advocacy and issue management • Surface client feedback, risks, and trends to Account Managers and Senior Account Managers. • Help escalate issues appropriately and track resolution through completion. • Internal collaboration • Work closely with Account Managers, Senior Account Managers, and cross-functional teams to support client outcomes and ensure smooth service delivery. • Metrics, documentation, and reporting • Help Account Managers accurate account notes, client health indicators, and activity tracking in CRM systems. • Provide insights and support reporting needs for account planning and reviews.