24 Hour Home Care

Title: Community Liaison Location: Arizona; Phoenix, Arizona, United States Job Description: 24 Hour Home Care is part of the TEAM Services Group portfolio of companies. We proudly lend a helping hand by supporting recruiting efforts for other TEAM brands, including Elite Community Services, in finding the right talent to grow their team. THE ROLE: The Community Liaison drives organizational growth by developing, managing, and expanding referral networks and community presence. This role is responsible for generating referrals that convert into new service starts through proactive outreach, relationship management, and data-informed engagement. The Community Liaison partners with community stakeholders and internal teams to ensure a consistent referral pipeline aligned with operational capacity and compliance requirements. Primary Responsibilities - Build and maintain strong referral pipelines with community partners, including DDD Support Coordinators and other key stakeholders - Generate referrals through proactive outreach, presentations, networking events, and community engagement activities - Serve as the primary representative to external partners, communicating services, value proposition, and program offerings - Identify new referral opportunities, underserved areas, and growth channels to support expansion efforts - Partner with Intake, Operations, and leadership teams to support timely referral conversion and service initiation - Track outreach activity, referral sources, and performance metrics to evaluate effectiveness and improve strategies - Ensure all outreach and growth activities comply with organizational policies and regulatory requirements This position spends 50% of the time in Tucson and 50% in Phoenix. Must live in one of these two cities. WHAT YOU BRING TO THE TABLE: Qualifications - 1–3 years of experience in community outreach, business development, referral generation, or growth-focused roles - Experience in healthcare, disability services, HCBS, or related environments preferred - Demonstrated success in relationship-driven or referral-based growth environments - Bachelor’s degree preferred or equivalent experience - Valid driver’s license and reliable transportation required - Ability to attend community events, including occasional evenings or weekends Skills - Strong relationship-building and influence skills - Clear and confident verbal and written communication - Presentation and public speaking abilities - Organizational skills with strong follow-through - Data tracking and performance evaluation capabilities - Self-directed and results-oriented mindset - Ability to manage outreach activities in a field-based, hybrid environment We are an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law. By completing this application, you are providing consent to receiving text messages from 24 Hour Come Care and associated vendors at the phone numbers provided. Message and data rates may apply. For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA). Pay rates for this position are set by assignment and may vary depending on client location and services required. Expected CA pay rate for current assignments is set at: $50,000 - $60,000 USD

Title: Manager, Operations Location: Concord, CA Hybrid Job Description: WHO WE ARE: 24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day. WHO YOU ARE: You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page Sound interesting? Read on for more details! THE ROLE: The Manager, Operations oversees day-to-day operations for a single branch or local market, ensuring consistent execution of service delivery, staffing readiness, and customer support. This role is responsible for translating established processes into reliable local execution, managing frontline teams, and maintaining operational discipline. The Manager drives timely service initiation, resolves operational issues, and ensures the branch operates efficiently within a high-volume, service-oriented environment. Primary Responsibilities - Lead daily branch operations, ensuring consistent execution of workflows, service delivery, and operational routines - Coordinate staffing readiness, onboarding progress, and scheduling to support timely service starts and coverage needs - Monitor referral-to-start processes, ensuring timely follow-up, task completion, and progression of new client services - Oversee customer service interactions, resolving escalations and ensuring timely, accurate communication and documentation - Supervise and develop frontline staff, setting priorities, monitoring performance, and reinforcing accountability - Identify and resolve operational issues, escalating risks and driving solutions to maintain service continuity - Maintain accurate documentation and operational tracking to support compliance and performance visibility This is a hybrid position, coming into the Concord office 3x per week. WHAT YOU BRING TO THE TABLE: Qualifications - 3–5+ years of experience in operations, staffing, scheduling, customer service, or care delivery environments - Experience managing day-to-day operations for a branch, site, or local market preferred - Experience supervising frontline teams in a fast-paced, service-oriented environment - Familiarity with onboarding workflows, scheduling coordination, and service delivery operations - Experience in healthcare, home care, disability services, or similar regulated environments preferred - Proficiency in Microsoft Office; experience with CRM or workflow systems preferred - Ability to travel up to 25% Skills - Operational execution and workflow management - Staffing coordination and scheduling readiness - Customer service and escalation resolution - Team supervision and performance management - Problem-solving and decision-making - Communication and cross-functional coordination - Time management and task prioritization - Accountability and attention to detail WHAT WE BRING TO THE TABLE 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law. Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment. Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information. For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA). The expected California Pay Range for this position: $105,000 - $125,000 USD

Title: Revenue Cycle Integration Analyst Location: El Segundo, CA Job Description: WHO WE ARE: 24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day. WHO YOU ARE: You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page Sound interesting? Read on for more details! THE ROLE: The Revenue Cycle Integration Analyst supports end-to-end revenue cycle management across multiple brands, ensuring accurate billing, claims processing, and reimbursement optimization. This role analyzes denials, monitors performance metrics, and partners cross-functionally to resolve issues and improve revenue outcomes. The Analyst also contributes to reporting, process optimization, and offshore team support to drive consistency, efficiency, and compliance across RCM operations. Primary Responsibilities - Manage end-to-end RCM processes including billing, payment posting, eligibility verification, and claim reconciliation across assigned brands - Analyze and resolve payer rejections and claim errors, partnering with internal teams to correct and prevent future issues - Manage denial workflows, including appeals, tracking trends, and implementing preventive measures - Compile and analyze key RCM metrics such as AR aging, denial trends, and recovery rates to support decision-making - Collaborate with brand, finance, and operations teams to improve revenue performance and optimize processes - Support development of system rules and workflows to proactively reduce claim errors and rejections - Assist in training and supporting offshore RCM teams to ensure consistent standards and operational efficiency This is a hybrid position, coming into the El Segundo office 2x per week. WHAT YOU BRING TO THE TABLE: Qualifications - 2–3 years of experience in medical billing, claims processing, or denial management - Knowledge of CPT, HCPCS, and ICD-10 coding principles - Experience working with clearinghouses such as Waystar or Change Healthcare - Ability to work in a fast-paced, high-volume environment with strong attention to accuracy - Strong analytical and problem-solving skills with the ability to interpret data and recommend solutions Skills - Revenue cycle management knowledge and process understanding - Data analysis and reporting capabilities - Strong attention to detail and organizational skills - Effective written and verbal communication - Excel proficiency - Ability to manage multiple priorities and deadlines - Proactive, self-starter mindset with strong accountability WHAT WE BRING TO THE TABLE: 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law. Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. The expected California Pay Range for this position: $76,086 - $86,070 USD

Title: IT Support Analyst Location: El Segundo, CA Job Description: WHO WE ARE: 24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day. THE ROLE: The IT Support Analyst I provides front-line technical support to employees, serving as the first point of contact for IT-related issues across the organization. This role supports core enterprise systems and applications, ensuring timely resolution of technical issues and maintaining operational continuity. The Analyst troubleshoots routine issues, documents support activity, and escalates complex incidents while guiding users on system functionality and best practices. Primary Responsibilities - Provide first-level technical support for system access, application usage, mobile devices, and enterprise platforms - Troubleshoot routine issues and guide users through system functionality and problem resolution - Manage and document support cases, including troubleshooting steps and resolutions, within the ticketing system - Escalate complex or unresolved issues to senior analysts or specialized technical teams - Support user onboarding and offboarding by managing account setup, access, and system configurations - Monitor incoming support requests to ensure timely response and adherence to service standards - Contribute to knowledge base documentation and support process improvements This is a hybrid position, coming into the El Segundo office 1x per week. WHAT YOU BRING TO THE TABLE: Qualifications - 1–3 years of experience in IT support, service desk, or technical support roles - Experience troubleshooting operating systems, applications, and mobile devices - Ability to document technical issues and follow structured support workflows - Strong communication and customer service skills - Ability to manage multiple support requests in a fast-paced environment - Experience supporting enterprise platforms such as Salesforce preferred Skills - Technical troubleshooting and problem-solving - Clear communication with non-technical users - Customer service and user support mindset - Organization and attention to detail in case documentation - Ability to prioritize and manage multiple requests - Familiarity with IT service management practices - Adaptability and continuous learning mindset 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law. Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment. The expected California Pay Range for this position: $26.04 - $29.95 USD

Coordinate services for new clients, serve as the primary contact for families, maintain relationships with referral sources, and ensure smooth service initiation through effective communication and tracking.

Title: Bilingual Community Partnerships Manager Location: Redding, California, United States Work Type: Hybrid Job Description: The Community Partnerships Manager (CPM) is a front-line growth driver responsible for producing referrals, which supports increasing admissions, and accelerating revenue through strong, consistent engagement with Regional Centers. This role is highly results-oriented and designed for someone who thrives on owning numbers, winning mindshare, and converting relationships into measurable growth. The CPM demonstrates purpose-driven, mission-aligned work with empathy, integrity, and a person-centered approach. While relationship-building is critical, success in this role is defined by outcomes—referrals generated, admissions converted, and sustained growth—achieved through disciplined sales execution and persistent follow-up. Primary Responsibilities - Own and deliver referral, admissions, and revenue targets, driving measurable growth through disciplined, high-impact engagement with assigned Regional Centers supporting branch office admissions and revenue targets. - Execute strategic sales plans in partnership with Community Partnerships leadership and Operations, converting relationships into a consistent, trackable pipeline. - Build, maintain, and expand strong Regional Center and community partnerships by leading educational presentations, 1:1 meetings, events, and outreach that increase brand visibility and achieve referral KPIs. - Identify and pursue growth opportunities including service line expansion, alternative channel partnerships, and community and philanthropic initiatives aligned with business and mission objectives. - Support the branch operations manager and team by educating them on sales activity and pipeline progress, while aligning growth initiatives with operational capacity, QA needs, and hiring readiness. - Track, analyze, and report sales activity and ROI through CRM tools and Quarterly Business Reviews, delivering clear insights and recommendations to leadership. - Represent the organization professionally at Regional Center meetings, community events, and partner functions, including occasional evenings and weekends. - Ensure all sales and partnership activities comply with Regional Center requirements, Title 17, HIPAA, and applicable federal and state regulations. This is a hybrid role, requiring in-office presence 2x/month at minimum and travel to Regional Centers 2x/month. Work Schedule: Standard business hours fall between 8:00 a.m. and 6:00 p.m. (PST) Compensation: This role offers a combination of guaranteed and variable compensaion. - Guaranteed (Fixed) Compensation: - 76,086–$86,070 base salary - $10,200 car stipend (paid each paycheck) - Total guaranteed: $86,286-96,270 - Variable Compensation: - Up to $12,000 commission (quarterly payouts) - $10,000 annual performance bonus - Total Compensation (on target): $108,286-118,200 Note: Total compensation can exceed this range based on performance. WHAT YOU BRING TO THE TABLE: Skills - Mindset – Relentlessly focused on results, measuring success through referrals, admissions, revenue, and conversion metrics. - Self-Starter – Takes ownership of goals and execution, driving growth independently with urgency and accountability. - Proactivity – Anticipates challenges and opportunities, acting decisively to advance sales and partnership objectives. - Work Ethic & Follow-Through – Demonstrates persistence, reliability, and integrity, consistently delivering on commitments. - Communication & Relationship Building – Effectively conveys value propositions, listens actively, and builds trust with partners and internal teams. - Analytical Thinking – Uses data and insights to evaluate performance, identify trends, and optimize outreach strategies. - Flexibility & Adaptability – Adjusts quickly to evolving priorities, partner needs, and dynamic market conditions. - Coachable & Growth-Oriented – Open to feedback, continuous learning, and professional development to strengthen performance. - Creativity & Innovation- Demonstrates the ability to generate original ideas, approach challenges with curiosity, and develop practical solutions that improve processes, engagement, or outcomes. Applies creative thinking in ways that align with organizational goals and operational realities. Qualifications - 3+ years of experience in sales, business development, referrals, or growth-focused roles. - Proven track record of hitting or exceeding performance targets. - Spanish fluency required - Experience working with Regional Centers, healthcare, home care, or social services strongly preferred. - High comfort level with field-based sales, in-person influence, and independent execution. - Proficiency in CRM systems (Salesforce preferred) and performance tracking. - Strong executive presence, persuasion, and presentation skills.