Role Description
Sigma Systems Inc is looking to hire a Community Housing Coordinator to work for our client based in Pittsburgh, PA. Due to the governmental nature of these positions, only US Citizens are eligible to apply.
Work Schedule:
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Remote position with local travel required up to 75% (travel is reimbursable)
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Must reside within one of the following Southwest PA counties: Allegheny, Armstrong, Beaver, Bedford, Blair, Butler, Cambria, Fayette, Greene, Indiana, Lawrence, Somerset, Washington, Westmoreland
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Schedule includes regular business hours Monday – Friday with occasional evening or weekend availability for community events
Responsibilities:
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Research, evaluate and analyze demographic data to identify viable housing and utility support options for members.
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Identify member barriers, develop action plans, and engage in empowering interactions to guide members towards sustainable housing options and/or utility service.
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Act as a liaison for members, Case Managers and housing agencies in assisting individuals and families with finding affordable, accessible housing.
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Engage with members of the health plan face-to-face to support their housing needs.
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Utilize the health plan's system of record to document all interactions with and related to the health plan members.
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Serve as housing subject matter expert in affordable, accessible housing options.
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Develop strong partnerships and collaborate with community organizations and various federal, state and local government agencies such as (HUD) and the state housing authority in identifying and finding affordable housing options for members.
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Participate in the development of programs that are effective, measurable and innovative, with a special emphasis on reaching at risk members.
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Represent the organization at community events, including events sponsored by community partners.
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Other duties as assigned and requested.
Qualifications
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High School Diploma/GED
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1 year in community outreach or customer service
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1 year working with at-risk populations preferred
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Experience in Medicaid regulations
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Experience in customer service/member services within the healthcare sector
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Experience working with unhoused populations
Requirements
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Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting quality standards for services.
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The ability to interact well with peers, supervisors and customers and work as a team member.
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Ability to solve problems independently and creatively; be proactive, self-directed, assertive and creative in problem solving and system planning.
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Ability to handle many tasks simultaneously and respond to customers and their issues promptly.
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Possess good written and oral communication skills.
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Have an appreciation of cultural diversity and sensitivity towards the Medicaid population with demonstrated expertise in topics related to cultural competency, including working with members with limited English proficiency.
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Be aware of issues members face related to healthcare, including transportation, childcare, lack of knowledge concerning preventive health, distrust of the system, as well as other personal, social, and financial barriers.
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Must demonstrate patience and empathy when interacting with members and all internal/external customers.
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Ability to establish relationships with necessary housing authorities/agencies.
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Knowledge of federal and state housing laws and regulations related to housing programs, Medicaid in the state you are serving, and the Medicaid benefit package.
Physical, Mental Demands And Working Conditions
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Must reside within one of the following Southwest PA counties: Allegheny, Armstrong, Beaver, Bedford, Blair, Butler, Cambria, Fayette, Greene, Indiana, Lawrence, Somerset, Washington, Westmoreland.
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Remote position with local travel required up to 75% (travel is reimbursable).
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Schedule includes regular business hours Monday – Friday with occasional evening or weekend availability for community events.
