Role Description
As the Senior Business Analyst within the GCO Front Door Team, this role is accountable for leading cost governance, contract oversight, and deal risk management across presales operational engagements. The Sr. Business Analyst serves as a central point of coordination to ensure commercial commitments are financially sound, contractually compliant, and aligned with delivery capabilities for Operations before deals progress to signature.
Operating as a trusted advisor to Operations and Delivery, this role drives disciplined governance, margin & profit visibility, reduces downstream risk, and enables informed executive decision-making within the Front Door intake and review process.
This role is designated as a fully remote position within the United States.
Main Responsibilities
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Cost Governance & Deal Oversight
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Own cost governance activities for Front Door opportunities, ensuring cost models, margins, credits, and investment assumptions are reviewed, validated, and documented prior to Operations approval.
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Partner with Finance and Operations to assess deal profitability, EBITDA impact, payback periods, and capital exposure.
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Identify cost risks, gaps, or anomalies early in the presales lifecycle and escalate as needed to GCO leadership.
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Support standardization of cost artifacts, assumptions, and governance checkpoints across the Front Door process.
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Contract Governance & Risk Management
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Lead contractual review and governance for Front Door deals, partnering with Legal, Sales, and Delivery to ensure contract language aligns with operational capabilities and financial assumptions.
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Review MSAs, amendments, redlines, and customer-specific terms to identify delivery, resourcing, and financial risk.
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Ensure contract obligations, SLAs, and service commitments are clearly understood, documented, and operationally feasible prior to execution.
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Provide guidance on contract risk mitigation strategies and support executive decision-making on non-standard terms.
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Own creation of SOWs for Paid Resources, Field Services, and others as needed.
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Cross-Functional Coordination
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Act as a key governance partner within the Front Door intake model, supporting early engagement, structured reviews, and disciplined presales execution.
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Collaborate cross-functionally with Sales, Operations, Finance, Legal, Product, and Delivery to align on deal structure, scope, cost, and risk.
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Support leadership forums and deal review sessions with clear financial and contractual insights.
Qualifications
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5+ years professional experience with a Bachelor's Degree or equivalent education and experience, or 2-3 years with a Master's Degree.
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Expertise in financial analysis, cost modeling, margin management, and deal economics.
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Deep working knowledge of commercial contracts, MSAs, and operational risk considerations.
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Proven ability to operate across Sales, Finance, Legal, and Operations in complex, high-value deal environments.
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Experience supporting executive-level deal reviews and governance forums.
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High attention to detail, structured thinking, and disciplined documentation practices.
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Ability to balance speed, risk, and governance in a high-volume presales ecosystem.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
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$67,703 - $90,270 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, WY
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$71,088 - $94,784 in these states: CO, HI, MI, MN, NC, NH, NV, OR, RI
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$74,474 - $99,297 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, WA
Benefits
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Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
