• Be the company's voice to the customer base • Ensure a smooth, consultative, and high-impact customer journey • Increase retention and support the sales team with strategic insight • Build trusted relationships

• Accept inbound calls from doctors, nurses, pharmacies, and other healthcare entities • Obtain necessary information, attempt to resolve the incident, or escalate if necessary • Delegate pending call-backs to appropriate Customer Support Specialist tiers • Document client’s name, concerns/complaints, facility, and phone number before escalating tickets • Follow necessary Customer Support protocols • Interact with customers in a professional and enthusiastic manner via verbal and written communication • Promptly answer support calls, document, and transfer with a high level of urgency • Accurately document client interaction in a professional manner • Organize caseload, troubleshoot assigned queue of cases, and identify those that need escalation in a high-pressure environment • Resolve open tickets and communicate resolution to the client to confirm satisfaction • Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers • Support the field implementation team to successfully complete installations • Coordinate and execute the shipment of parts and supplies to customers

• Accept inbound calls from doctors, nurses, pharmacies, and other healthcare entities • Obtain the necessary information, attempt to resolve the incident, or escalate if necessary • Document the client’s name, concerns/complaints, facility, and phone number before escalating tickets • Follow necessary Customer Support protocols • Interact with customers in a professional and enthusiastic manner via verbal and written communication • Promptly answer support calls, document, and transfer with a high level of urgency • Accurately document client interaction in a professional manner • Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude • Organize caseload, troubleshoot assigned queue of cases, and identify those that need escalation in a high-pressure environment • Resolve open tickets and communicate resolution to the client to confirm satisfaction • Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers • Support the field implementation team to successfully complete installations • Coordinate and execute the shipment of parts and supplies to customers

• Provide effective customer service for all external Liberator Medical Supply, Inc. customers • Provide timely and accurate information to customers regarding their order status and/or product information requests • Process customer orders/changes according to established department and intra-departmental policies • Process customer returns according to established department policies • Work closely with the Medical Billing department to resolve disputed Billing charges • Document customer calls within the organizations propriety software systems