• Coordinate the movement of shipments from the Distribution Center to client affiliates • Lead communication between GDC, regional business teams, and appropriate supply planning teams to ensure timely resolution of order issues and visibility to order status • Modify orders in the ERP system and WMS per regional requirements • Liaise with Distribution Center Operations team on the status of the orders • Provide information to regions regarding order status, product availability, product information, and regulatory issues • Gather information for the backorder at pick lines • Resolve sales order issues to ensure accurate order fulfilment • Act as the main point of contact for Order Management processes for client affiliates • Monitor, analyze, and report on Order Management performance • Provide status updates on all issues/requests to Order Management leadership

• Drive Net Promoter Scores (Customer Satisfaction) higher • Improve communication between customers and the Field Service Engineers • Call customers to relay service delays, update arrival times, and track parts • Follow up with customers after service completion to ensure needs were met • Manage company assets including cell phone, computer, and tablet • Establish positive business relationships with customers and peers • Perform administrative duties including recording time worked and training • Provide ongoing feedback to customers regarding instrument repair and status • Schedule and support the customer base in close collaboration with district team leads and dispatch staff • Complete training in Salesforce, ServiceMax, and Qualtrics satisfactorily.

• Managing clinical-related customer experiences for products and services • Prioritizing business opportunities and product/service solutions • Supporting user management and customer support across the platform • Developing processes and procedures for user access & management • Supporting sites with single sign-on, deployed, and hosted solutions

• Answers all emergent crisis calls from clients in community-based programs • Manages the clinical needs of those calls by gathering thorough assessment information and de-escalating high-risk situations with clients and families • Attempts to divert situations away from needing a face-to-face response • Completes check-in calls with high-risk families • Communicates information and coordinates between external and internal customers • Communicates and dispatches staff responding to critical events • Documents all calls and actions into Evolv (including contact notes and critical events) • Reviews Evolv for youth and family information that might be helpful during a crisis call • Maintains records and call logs • Notifies direct care team and supervisory staff of necessary follow-up needed the next day • Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster training sessions to enhance clinical skills • Performs other duties as assigned