• Lead End-to-End Onboarding: Own every customer implementation from kickoff through go-live: setup, configuration, integrations, and adoption. • Configure the Platform: Set up Open.cx to match each customer's workflow, including connecting tools like Zendesk, Intercom, HubSpot, and others. • Train Customer Teams: Run enablement sessions and ensure successful adoption at every level of the customer organisation. • Debug & Troubleshoot: Resolve complex implementation issues, including third-party integrations. • Collaborate Internally: Work closely with Customer Engineering and Product teams; share customer feedback and help prioritise improvements. • Build Platform Expertise: Develop deep knowledge of our AI agents and prompt iteration so you can advise customers on their optimal setup. • Document & Scale: Write up recurring implementation patterns to strengthen internal knowledge and customer resources.

• Own implementation personally — take enterprise customers from signed contract to live production in collaboration with our customer engineering team: scoping each deployment, designing integrations with their helpdesk and workflows (Zendesk, HubSpot, Salesforce, Intercom, Freshdesk, and more), and getting their AI agents resolving real conversations. • Get customers live, and to value — a kickoff call is not success; a customer automating at scale in production and renewing because the ROI is undeniable is. You will own go-live as the metric that matters and clear every blocker between signature and success. • Navigate complex enterprise cycles — partner closely with sales and engineering through long, high-stakes deals with many stakeholders, security reviews, data migrations, and legacy systems, keeping business and technical stakeholders aligned from pre-sales scoping to post-sales expansion. • Build the playbook, then the team — codify what works into a repeatable implementation methodology, then hire and lead the Customer Success and Implementation team across Europe, coaching them to the bar you have set. • Be the voice of the customer — turn what you learn on the front line into sharper onboarding, a better product, and stronger retention, working directly with our founders and engineers, who talk to customers every day.

• Work within the Implementation Team to configure and deliver the LemonEdge platform solution to clients and partners. • Collaborate with the Operations Director and other members of the team to ensure projects are understood, scoped, delivered, and have on-going maintenance/support requirements met. • Ensure implementation best practices are met on all engagements. • Work alongside clients to ensure they are trained and supported throughout the process. • Assist in the production of supporting materials for clients and partners, around implementation, configuration, training, and project milestones (project plans, training documentation, etc.). • Interact with clients, partners, and professional services on a daily basis.

• Be the Samsara advisor, managing the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment • Lead solution workshops to develop L1 processes for business process • Guide customers through change management processes including policy, comms and training • Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases • Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers