• Own the end-to-end client experience across the products and platforms supported by Ondo, consolidating today’s separate support efforts into one organization with shared standards, SLAs, and metrics • Build and lead Platform Support, including 24/7 primary live support; Onboarding & Verification, including the inbound KYC front line; and Private Client Services, while maintaining a close partnership with Solutions Engineering • Design the follow-the-sun coverage model, set SLA targets by product, platform, and client tier, and own the headcount plan against volume forecasts • Partner with Compliance on Onboarding & Verification, owning the front line and packaging clean cases for KYB, KYC, and EDD review • Coordinate the flow of product and platform changes and support the commercialization of launches, including feature releases, maintenance periods, and trading announcements • Own the operating cadence, including daily queue and coverage checks, weekly team and cross-functional triage, monthly business reviews, and quarterly staffing and strategy planning, as well as the dashboards supporting those processes • Lead the consolidation of support tooling and own the Client Solutions internal-tools roadmap

Role Description Do you enjoy organizing details, helping people plan meaningful vacations, and delivering outstanding customer service? We are expanding our remote team and seeking motivated, detail-oriented individuals to join us as Travel Services Coordinator. In this role, you'll work closely with clients to coordinate travel arrangements, research vacation opportunities, and provide personalized assistance throughout the planning process. If you enjoy problem-solving, multitasking, and creating smooth travel experiences, this flexible remote opportunity offers an exciting path for professional growth. - Consult with clients to learn about their travel interests, preferred destinations, schedules, and budgets - Research hotels, resorts, cruises, vacation packages, transportation, tours, and local attractions - Develop personalized travel recommendations based on each client's preferences and vacation goals - Coordinate reservations, itinerary planning, and travel services through approved booking platforms - Prepare and distribute travel itineraries, booking confirmations, and important travel documentation - Assist clients with itinerary revisions, reservation updates, cancellations, and special travel requests - Review reservation details to help ensure travel arrangements are accurate before departure - Communicate with travelers throughout the planning process to provide updates and helpful guidance - Maintain organized client profiles, reservation records, and communication history within company systems - Utilize preferred supplier relationships and internal resources to provide exceptional travel support - Participate in ongoing destination education, supplier training, and professional development programs Qualifications - Excellent written and verbal communication skills - Strong customer service and relationship-building abilities - Exceptional organizational and time-management skills - Ability to manage multiple priorities while maintaining a high level of accuracy - Comfortable using web-based booking platforms, digital applications, and virtual communication tools - Professional, dependable, and solution-oriented mindset - Strong analytical, organizational, and problem-solving abilities - Self-motivated with the ability to work independently - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions Benefits - 100% remote work opportunity - Flexible scheduling options - Comprehensive onboarding and structured training - Ongoing mentorship and leadership support - Opportunities for career advancement and professional development - Performance-based recognition and incentive opportunities - Travel discounts and exclusive industry-related perks - Supportive and collaborative virtual team culture - Access to continuing education and learning resources Who Is an Excellent Fit? - Individuals who are often successful in this opportunity: - Enjoy helping others create seamless and memorable travel experiences - Build trust by delivering responsive, professional, and personalized service - Stay organized while managing multiple client itineraries and travel requests - Adapt quickly to changing travel plans and evolving client needs - Demonstrate accountability, initiative, and strong follow-through - Have an interest in travel, hospitality, tourism, travel coordination, customer service, client support, or flexible remote career opportunities

• Coordinate travel-related services based on client needs and preferences • Manage communication to ensure all details, updates, and confirmations are delivered clearly • Organize timelines, schedules, and service components for accuracy • Track multiple requests and ensure all tasks are completed within expected timeframes • Maintain well-documented records of client interactions and plans • Support a smooth and consistent coordination process

• Coordinate travel-related services based on client needs and preferences • Manage communication to ensure all details, updates, and confirmations are delivered clearly • Organize timelines, schedules, and service components for accuracy • Track multiple requests and ensure all tasks are completed within expected timeframes • Maintain well-documented records of client interactions and plans • Support a smooth and consistent coordination process