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RAM BPO 🐏

Excelencia en la gestiĂłn de la experiencia del cliente, prestando un servicio personalizado de outsourcing.

Bilingual Operations and Scheduling Virtual Assistant

Location

Colombia

Posted

3 days ago

Salary

$2,300K / month

Seniority

Senior

High SchoolEnglishSpanish

Job Description

Bilingual Operations and Scheduling Virtual Assistant

RAM BPO 🐏

• Schedule & Shift Coordination • Review daily and upcoming schedules • Support shift updates, call-outs, and coverage needs • Coordinate replacement coverage and communicate schedule changes • Confirm shift details, including time, location, and assigned employee • Maintain accurate scheduling records • Operations Support • Follow up on employee availability and attendance • Send reminders and operational updates • Maintain spreadsheets, trackers, and operational notes • Support additional day-to-day administrative tasks • Connecteam Administration • Review shifts, punches, and attendance information • Follow up on missing clock-ins and attendance issues • Update notes and scheduling details • Flag discrepancies requiring management review • Communication & Follow-Up • Communicate professionally with employees and managers in both English and Spanish • Escalate urgent issues such as no-shows, scheduling conflicts, or attendance concerns • Keep management informed about pending items and completed tasks

Job Requirements

  • Fluent English and Spanish (written and verbal)
  • Previous experience in administrative support, operations support, scheduling, dispatch, staffing coordination, or similar roles
  • Strong attention to detail and ability to follow processes
  • Excellent organizational and follow-up skills
  • Ability to prioritize urgent matters and manage multiple tasks
  • Comfortable working with spreadsheets and online systems
  • Professional written communication skills

Benefits

  • 100% Remote
  • Transportation Allowance

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