This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is a Pharmacy Technician in the Veterans Integrated Service Network (VISN) Clinical Contact Center (CCC) part of an interdisciplinary healthcare team. The incumbent is efficient, motivated, and focused on customer satisfaction. This position is performed above the full performance level and includes a range of higher-level duties. - Works collaboratively with VISN programs, services, and interdisciplinary team members to provide access to care and meet the needs of Veterans, their family members and/or legal representatives via various available contact modalities including telephone calls, secure messaging, chat, text messaging, and video. - Routinely reviews computer medication profiles for therapeutic duplication, prescription noncompliance, allergies, and drug reactions. - Processes and submits patient requests for new prescription orders and renewal requests, including controlled substances, accurately and in a timely manner. - Consistently documents patient contact and resolution in VISN CCC software and/or the Electronic Health Record (EHR). - Assists in training for lower graded technicians and technician students. - Assists in the completion of workload for other VISN CCC Pharmacy Services in the event of natural disasters, low staffing, or other contingency needs. - Performs all duties of lower graded technicians, if required. - Actively and diligently treats all Veterans with respect and utmost dignity. - Stays abreast of and consistently follows regulations, policies, and directives to ensure safe medication distribution. - Actively supports VISN VA Health Connect team members in troubleshooting issues with CCC software systems, telephone software, and databases. - Participates in continuous daily improvement and VISN VA Health Connect initiatives. - Completes additional duties as assigned. Qualifications - United States Citizenship - Certification: Must pass a national certification exam and hold an active national certification through either: - Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT). - National Health Career Association (NHA), Certified Pharmacy Technician (ExCPT). - Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Requirements - Experience: Candidates must possess one year (1) of experience equivalent to the next lower grade level (GS-06). - Knowledge of pharmacy technician principles, practices, concepts, and theories providing for sound independent work. - Knowledge of the computerized prescription process and input of prescriptions and medication orders or electronic equivalent. - Ability to resolve pharmacy/medication issues with other members of the healthcare team, Veterans, and external customers. - Ability to train developmental pharmacy technicians and students. - Ability to dispense medication or sterile products following all regulations, policies, and procedures to ensure safe medication distribution. - Ability to troubleshoot automated dispensing equipment (ADE) or technology platforms/databases. Benefits - Part-Time 30 hours per week between 8:00am-5:00pm MST Monday-Friday. - This position is eligible for Remote work and is exempted from return to office requirements. - Remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high-speed internet connectivity.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves building a remote sales team made up of competitive, driven individuals who want to earn more than hourly jobs allow. - 100% remote work environment - No territories - No travel requirements - Performance-based commission structure - Structured training and onboarding - Advancement and leadership pathways Income Potential - New Representatives: $2,000-$5,000/month - Consistent performers: $8,000-$15,000/month - Top performers: $20,000+/month *Income is based on average performance. No base or salary pay, full commission based. Who Typically Thrives Here - Former athletes or competitive personalities - Door-to-door solar, roofing, or other commission-based sales representatives - Bartenders, servers, or trainers - Blue-collar professionals with strong work ethic - People used to long hours and measurable performance - Individuals motivated by results-based income Next Step (Required) We explain the full system and expectations inside a short overview webinar. To apply, register here: - Overview Webinar Only candidates who attend the webinar will be considered. Qualifications - No degree required - Sales experience is valued; work ethic is required Requirements - Hunger, discipline, and consistency Benefits - Training provided - Commission-based income

This is a full-time work from home position that must reside within the state of Arizona. Freedom Fertility Pharmacy, a division of Evernorth Health Services a part of The Cigna Group is looking for Pharmacy Technicians to join our team. As a Pharmacy Technician with Freedom Fertility, you will be assisting patients in receiving needed medications to help achieve their dreams of building a family. You’ll be empowered to engage patients, insurance companies, and multiple departments to process orders and ensure timely shipment of medications. This role is very detail oriented, and you’ll spend your day working on our computer system, answering incoming calls and making outbound calls to patients to review benefit coverage. Here’s a little more on how you’ll make a difference: - Associate prescription images to patient profiles and create patient profiles in system if needed. - Prepare prescriptions for processing, including assessing validity of prescription. - Manually route orders to appropriate stage for processing, validation or clarity from Doctors’ offices, insurances and/or patients. - Accurately enter prescriptions into our system, run test claims, run test claims and support patients with their medication orders. Use the knowledge you gain from training, your problem-solving skills and support from your team to accurately process prescription claims so they will be dispensed accurately. - Associate and add insurance/discount program information to patients or specific medication, including setting up coordination of benefits. - Resolve rejections and update patient on any and all delays in processing accordingly. - Interact directly with healthcare providers and insurance companies. Research issues with pharmacists and doctors’ offices and provide guidance to our patients about medication coverage. - Respond to incoming calls from patients with questions about their prescriptions, prescription coverage including copays, as well as setting up patient-driven medication refills. - Complete multiple tasks without sacrificing attention to detail or customer service. You will be busy handling multiple requests at any given time as well as documenting information in our system. What you need to do the job: - High School Diploma, or GED required. - 1+ years Pharmacy Technician experience required. - Experience working prescriptions claims and knowledge of rejections required. - Valid National Pharmacy Technician certification is required. - Valid Arizona State pharmacy technician license is required. - Microsoft Office proficiency and data entry skills - Basic math skills (addition/subtraction/multiplication) - Strong attention to detail, accuracy, and quality - Excellent verbal and written communication skills - Must reside within the state of AZ. Ability to work a rotating work schedule: - 6 AM - 2:30 PM 2 days/week AZ Time - 7 AM - 5:30 PM 2 days/week AZ Time - 9:30 AM - 6 PM 1day/week AZ Time - There is also a Saturday shift of 7 AM - 4 PM AZ Time which happens about every 4 -5 weeks. - Please note that work schedule will change for Daylight Savings start and end What we offer: - Day 1 medical insurance - 401(k) plan with employer match - Paid Time Off - Competitive Benefit package - Growth and Advancement opportunities NOTE: We are currently training in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable, and you may need to purchase an Ethernet cord depending on your current set up. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Req ID: 362135 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Senior Representative to join our team in Chicago, Illinois (US-IL), United States (US). General Duties and Tasks - Serve as the primary point of contact for customers seeking assistance via inbound telephone calls or email correspondence. - Respond to customer inquiries through an Automatic Call Distribution (ACD) system and an email routing platform in a timely, professional, and efficient manner. - Educate and assist customers with account and billing-related questions, concerns, and service requests. - Accurately identify customer needs and provide appropriate resolutions in full compliance with established Policies, Procedures, and Protocols. - Research and analyze customer inquiries, taking appropriate and timely action to resolve billing and service-related matters. - Foster positive customer relationships while consistently demonstrating the highest standards of ethics, quality, and professionalism. - Provide application support and navigational guidance for customer-facing technologies. - Escalate unresolved issues to the appropriate next level of support in accordance with established escalation protocols and business guidelines. - Deliver accurate information and guidance related to first-level business processes and requirements. - Document all customer interactions by entering detailed, accurate, and complete account notes in accordance with Account Note Maintenance Guidelines. - Demonstrate consistent adherence to the CARE Framework, including Compliance, Attendance, Results, and Excellence. - Uphold EDGE Framework standards by meeting Quality Assurance requirements and positively contributing to Customer Feedback survey outcomes. - Must remain fully engaged in the role by staying current on all project and team communications, regularly reviewing email and internal updates, and communicating clearly and effectively with all project stakeholders. - Must consistently meet required performance standards for Availability, Responsiveness, and Average Handle Time (AHT). - Must consistently meet all zero-tolerance, business-critical Service Reliability Evaluation (SRE) standards and scored quality requirements. Minimum Requirements - Minimum of 3 to 5 years of experience in a contact center and/or customer service environment, including demonstrated familiarity with performance metrics related to Availability, Call Handling, and Quality Assurance. - High school diploma or GED required. - Language Requirement: Fluency in English (written and verbal). Preferred Qualifications - Completion of continuous vocational training, college coursework, or attainment of a college degree preferred. - Strong verbal communication skills with the ability to demonstrate a clear, professional tone and articulate speaking ability. - Proficient computer and keyboarding skills, including the ability to efficiently navigate multiple systems, screens, and applications simultaneously. - Demonstrated customer-focused demeanor with strong service orientation and the ability to deliver exceptional customer service in a dynamic and fast-paced environment. Work Location & Onsite Requirements - The official project work location is 2 N. LaSalle St., downtown Chicago. - The Voice CSR role may be eligible for remote work only if the individual meets and continuously maintains all Remote Workplace and Technology Requirements outlined below. - Remote work status is conditional and subject to ongoing compliance. Remote eligibility is not guaranteed and may be revoked at any time based on performance, compliance, or technology requirements, with reassignment to onsite work at 2 N. LaSalle St., Chicago. - All newly hired remote employees are required to report to the downtown Chicago office after hire to pick up company-issued equipment and complete one (1) day of mandatory in-person training. Travel to the onsite location is a condition of employment. - Remote employees may be required to report onsite at any time for business needs, including but not limited to equipment replacement, equipment repair, retraining, performance remediation, compliance review, or operational requirements. Remote Workplace and Technology Requirements Remote work is a privilege, not an entitlement. Individuals must meet and continuously maintain all Remote Workplace and Technology Requirements. Failure to do so may result in immediate reassignment to onsite work at 2 N. LaSalle St., downtown Chicago. Technology Requirements - NTT DATA will provide a company-issued computer and headset. New employees may temporarily use a personal computer to attend virtual training until company equipment is deployed. - Employees are fully responsible for the care, protection, and security of all company-issued equipment and must return all equipment immediately upon separation in accordance with company protocols. - Failure to return equipment may result in collection actions and/or additional administrative consequences. - Employees must provide and maintain high-speed internet service with minimum speeds of 50 Mbps or greater. Internet performance must consistently support uninterrupted business operations. - A hard-wired Ethernet connection is strictly required: - Wi-Fi connections are not permitted. - Mobile hotspots, wireless broadband, satellite connections, and public internet connections are strictly prohibited. - Working from internet connections outside of the employee’s personal residence is not permitted. Stable, reliable, wired internet connectivity is a business-critical requirement and is non-negotiable. Technical Performance and Issue Management - Management actively monitors technical performance, downtime, and system availability. - Remote employees must adhere to all technical support procedures, troubleshooting protocols, and escalation processes without exception. - Chronic connectivity issues, recurring internet instability, repeated technical disruptions, or excessive downtime that interfere with job performance will result in corrective action. - If remote technical reliability does not meet operational standards, remote work privileges may be revoked and the employee will be reassigned to full-time onsite work. Remote Workspace Requirements - Employees must maintain a dedicated, professional workspace capable of supporting uninterrupted, business-grade customer service. - The workspace must be a permanent, fixed location used daily for work duties. - Employees must work in an environment free from distractions that interfere with service delivery. - Background noise, interruptions from individuals or pets, and environmental disruptions must be minimized. - Employees must work from the same approved location consistently unless prior management approval is obtained. - Any change in work location requires advance approval, and the new location must fully meet all Remote Workplace and Technology Requirements. Remote Reliability Standard - Remote employees must maintain the same level of operational reliability, performance consistency, and service quality as onsite staff. - Employees must consistently meet required performance standards for Availability, Responsiveness, Average Handle Time (AHT), and all zero-tolerance, business-critical Service Reliability Evaluation (SRE) standards. - Repeated internet outages, unstable connections, technology failures, excessive downtime, or workspace disruptions are not acceptable. - If management determines that remote reliability or performance standards are not consistently met, remote eligibility may be revoked and the employee might be reassigned to full-time onsite work at 2 N. LaSalle St., downtown Chicago. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $27,502 – $ 40,611. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.