Biometrics Service Specialist

Location

United States

Posted

3 days ago

Salary

$21 / hour

Seniority

Junior

High School1 yr expEnglish

Job Description

Biometrics Service Specialist

First Advantage

• Handle approximately 35-50 inbound phone calls per day. • Take concise, accurate notes on customer needs and experiences. • Recommend appropriate fingerprinting or identity services for caller’s requirements. • Provide Tier 1 (basic) technical support to users of the First Advantage Biometrics kiosks. • Use provided tools to submit technical support requests to Tier 2 and 3 technical support groups.

Job Requirements

  • US Citizens living in the United States
  • Have lived in the United States for at least 3 of the last 5 years
  • Requires a high school diploma or equivalent.
  • At least 1-3 years of experience in customer service, preferably phone-based.
  • Strong written/verbal communications skills.
  • Ability to work remotely, including secure internet connection and a quiet environment.
  • Experience using Zendesk, Salesforce, or another CRM tool a plus.
  • Prior technical support experience a plus.
  • Flexible schedule.

Benefits

  • Ability to work remotely with occasional business travel.
  • Medical, Vision, Dental, and supplementary benefit plans
  • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
  • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
  • Access to tech and growth opportunities, and leaders who want you to succeed!

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