• Partner with Digital Product teams to align analytics and test/learn agendas with strategic priorities for business and enterprise • Translate business strategies into structured measurement approaches, including KPIs, success metrics, and hypotheses for experimentation • Proactively identify opportunities to enhance digital experience, engagement, and value creation through analytics • Support prioritization of digital investments by grounding decisions in data, performance insights, and expected business impact • Evaluate effectiveness of digital capabilities and recommend enhancements, optimizations, and new feature opportunities • Perform deep dives into performance drivers, including adoption, engagement, friction points, and leakage across journeys • Create, operationalize, and evangelize frameworks for segmentation, behavioral, and journey analysis to identify areas of opportunity • Develop and advance analytical approaches from one-time analyses to repeatable, scalable frameworks and data products • Identify key drivers of customer satisfaction, engagement, and value perception across digital experiences • Translate complex analytical findings into clear, compelling narratives that inform business strategy and enable sustained impact across enterprise • Provide strategic input into prioritization, roadmap decisions, and investment tradeoffs • Work across enterprise to incorporate analytics products and insights into enterprise strategic priorities and business growth plans

• Contribute to the development of comprehensive analytics that facilitate best in class pricing and underwriting • Execute special projects that can improve Commercial Healthcare underwriting • Utilize data science and advanced analytics to create actionable insights and recommendations for business leaders to advance Cigna’s strategic objectives • Regularly communicate work with business stakeholders and senior leadership • Stay up to date on latest analytic tools and techniques and strategize how to leverage these tools to modernize our pricing/UW organizations • Ensure solutions drive long term value while also ensuring they can integrate with current processes • Test & Learn Pilots: collaborate with business leaders to design, launch and measure robust pilots to test new solutions • Develop models that foster underwriting and actuarial advancement by aligning business problems to a potential solution like GLMs, Machine Learning, Clustering, LLMs or other advanced techniques

• Build AI/ML solutions that help clients turn data into action • Accelerate the use of and evaluate the efficacy of AI coding tools across the team • Implement both custom-built and vendor/COTS AI solutions, hands-on, from prototype through production • Design and implement AI solutions for automated program accomplishment tracking and reporting, including intelligent classification systems and proactive knowledge management • Implement generative AI (GenAI) with large language models (LLMs) and retrieval augmented generation (RAG) to deliver precise, data-driven responses • Build an agentic framework enabling service ticket management, account administration, and intelligent journey orchestration.

• Lead and develop Esko's global Marketing Operations, Automation, and Analytics team while driving the overall Marketing Operations strategy. • Partner with marketing leadership to improve business performance through data-driven decision-making, operational excellence, and best practices. • Own marketing analytics, reporting, dashboards, and business intelligence, translating data into actionable insights and recommendations. • Drive marketing attribution, funnel performance, lead management, and ROI measurement to support pipeline growth and revenue generation. • Lead the development and optimization of Esko's global marketing technology ecosystem, including key integrations and transformation initiatives. • Ensure data quality, governance, and alignment across systems, with Salesforce as the trusted source of truth for marketing and sales performance. • Accelerate Esko's AI-driven marketing transformation by implementing innovative solutions that enhance automation, personalization, forecasting, reporting, and overall business impact.