• Coordinate telehealth appointments and schedules for clients • Communicate with healthcare providers and clients to ensure smooth and timely appointments • Maintain accurate records of client information and appointments • Troubleshoot any technical issues that may arise during telehealth appointments • Assist with training and onboarding of new telehealth providers • Collaborate with team members to improve telehealth processes and procedures • Keep up-to-date with telehealth technology and industry trends • Provide exceptional customer service to clients and healthcare providers • Adhere to all HIPAA regulations and maintain confidentiality of client information

• Coordinate and review dental treatment plans in collaboration with partner dental offices • Utilize Codent AI’s technology platform to support treatment planning workflows and documentation • Verify and interpret dental insurance benefits, including coverage limitations and estimated patient responsibility • Communicate treatment plans to patients clearly and professionally via phone, video, or secure digital platforms • Support dental offices by improving treatment plan understanding and case acceptance through patient education and financial presentation • Accurately document treatment coordination activities within Codent AI systems and applicable dental practice management software • Serve as a liaison between dental providers, insurance carriers, and patients to ensure clear and consistent communication • Maintain compliance with HIPAA and applicable data privacy regulations

• Provide full array of Recovery Specialist services, including services that assist clients in obtaining basic supports needed to improve their likelihood of success in recovery. Including, but not limited to, the following: • Outreach and engagement attempts with clients in various community settings, including clients’ home, shelters, soup kitchens. Outreach efforts may include attempts to contact clients via visits and /or letters to last known address, phone calls, visits to shelters, soup kitchens, collaboration with DSS, other recovery managers, and visits to treatment agencies; • Service planning for non-clinical needs (e.g., housing, transportation); • Assistance with arranging transportation to treatment and other community supports appointments; • Transportation to essential appointments when no other arrangement is timely or/and practical and such transport can be safely achieved; • Assistance and advocacy in accessing extant community support services; • Assistance in accessing urgent and standard Recovery Supports Program supports; • Face to face supportive counseling; • Referrals and contacts with culturally relevant organizations and individuals such as the following, as needed, to establish and maintain adequate community supports: • Vocational Providers; • Housing agencies, landlords; • Health care providers; • Probation/Parole officers; • Crisis intervention services, hospital emergency departments; • Other appropriate support and treatment services; • Family members and other natural supports; • Interpreter services; • Faith Communities (e.g. churches, masjids, etc.); • Provide fully array of Recovery Specialist services, including services that guide the course of client treatment through various levels of care. Including, but not limited to the following: • Assessment and referral to the appropriate level of care; • Intake appointment scheduling; • Review of treatment history; • Arrange and attend case coordination meetings with clients and treatment providers to assure that appropriate issues are being addressed in treatment; • Global treatment planning and notification of the ASO regarding specific treatment recommendations and the expected path of treatment through various levels of care; • Case coordination meetings for clients involved with multiple treatment providers and community supports; • Outreach and/or phone contact to acute service providers to participate in treatment and discharge planning with the client and provider; • Tracking participation in treatment through the ASO and with service providers; • Carry a cell phone during work hours (8 a.m. – 5 p.m.) and respond to any messages within 30 minutes of the message; • Carry a company issued laptop and jet pack and conduct face to face sessions using the EHR where possible. • Provide transportation to clients, using personal vehicles; • Work out of a regional office and attend regular regional and statewide meetings of all Recovery Specialists; • Abide by all State and Federal Confidentiality Regulations; • Comply and work towards goals established by DMHAS and ABH®; • Maintain internal communications - notifying supervisors with all relevant client or program based information; • Document all case management activities within required time frame and in required format - including documentation of all client related activities into electronic database; • Submit data and reports as defined and within required time limits; • Attend all required staff, supervision and training meetings; • Maintain hard copy of clients’ records (i.e. ROI) with appropriate documentation and signatures; • Function as a team member of a regional and statewide team, including providing as needed coverage for other members of the team; • Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures; • Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds; • Performs other tasks/responsibilities as required to support the business operations.

• Provide personal care including bathing, grooming, oral hygiene, dressing, and skin care • Assist with mobility, exercises, and range-of-motion activities per the care plan • Support patients with meals — from preparation to feeding assistance when needed • Take and record vital signs (temperature, pulse, respiration, blood pressure) as directed • Help patients with medication self-administration • Keep the patient’s living space clean, safe, and orderly • Observe patients and report any changes in condition to the supervising nurse • Document care provided in accordance with organizational standards • Perform other duties as required for patient services