Systems & Methods, Inc. (SMI)
Family Serving Families®
Bilingual Customer Service Representative
Bilingual Customer ServiceGeneralFull TimeRemoteJuniorTeam 501-1,000Since 1971H1B No SponsorCompany SiteLinkedIn
Location
Florida + 4 moreAll locations: Florida | Idaho | North Carolina | Ohio | Missouri
Posted
1 day ago
Salary
$15 / hour
Seniority
Junior
High School1 yr expExperience acceptedEnglishSpanish
Job Description
Bilingual Customer Service Representative
Systems & Methods, Inc. (SMI)
• Answering incoming calls in a timely manner • Providing callers with accurate account information • Effectively redirecting callers to appropriate areas/agency • Maintaining knowledge of procedures and systems • Communicating client concerns and feedback to management • Researching and processing correspondence received by email, fax and mail
Job Requirements
- Bilingual in Spanish/English
- High School Diploma or equivalent required
- At least one year prior experience in customer service or call center technology
- Proficient in data entry skills including keyboard, mouse and 10 keypad
- Basic knowledge of Microsoft Windows and Office
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Paid time off
- Professional development opportunities
