• Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines • Answers phone calls from customers to provide introductory information to new customers and troubleshoot common issues • Perform several processing duties for the Branch including creating and working with intakes, reviewing ACIS screens, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payer guidelines • Assist with patient scheduling for delivery and pick up of equipment • Collect credit card/billing information as needed • Handle requests for audit/documentation purposes • Support overnight oximetry program • Perform outbound customer satisfaction calls to patients and referrals • Order inventory or office supplies

• Verifying insurance benefits and medical documentation for submitting pre-authorization requests to adjusters • Facilitate the processing of prior authorizations, appeals, and insurance updates for prescriptions • Handle a high volume of inbound and outbound calls and manage and respond to incoming referrals • Utilize Salesforce and other internal systems to complete daily tasks • Examine required information using available resources to support referral processing and case updates • Escalate urgent or complex issues to the Intake Manager

• Answer and own the follow up on support cases. • Provide Tier 2 support for customer service and technical inquiries via phone & email • Troubleshoot and resolve escalated customer issues efficiently and professionally • Respond to commercial and dealer inquiries as well as end-consumers. • Process commercial orders accurately and manage related follow-up communications • Maintain detailed and accurate records in CRM systems

Role Description We’re hiring a full-time Campaign Coordinator who can manage campaign timelines, communicate clearly with strategists and project managers, and also build and QA email/SMS campaigns directly. You’ll keep projects moving, ensure all deliverables stay on track, and handle the end-to-end setup of assets inside modern email and SMS programs. If you’re organized, proactive, detail-focused, and able to move fast without sacrificing accuracy, this role is built for you. Responsibilities - Manage campaign timelines and ensure deliverables move smoothly from creative to implementation - Update Asana tasks throughout the build process - Communicate proactively with strategists, PMs, and creatives - Ensure all assets, briefs, and calendars stay organized and up to date - Join client calls to provide status updates or take notes - Flag roadblocks early and surface issues before they become delays - Build email and SMS campaigns inside modern lifecycle platforms - Set up segmentation, tagging, UTMs, and filtering logic - Schedule campaigns and flows according to the marketing calendar - Troubleshoot basic to intermediate technical issues (events, profile inconsistencies, dynamic content) - Conduct full QA across emails and SMS (links, rendering, device checks, dynamic content, formatting, scheduling) - Follow structured SOPs with precision and consistency Qualifications - 1 to 3 years of experience coordinating digital marketing campaigns or working inside modern email/SMS platforms - Strong English communication skills (spoken and written) - Extremely organized, dependable, and proactive in communication - Fast-moving executor who maintains accuracy under speed - Comfortable with process-heavy, detail-driven work - Confident in managing timelines and juggling multiple campaigns at once - Able to handle basic-to-intermediate troubleshooting - Comfortable using Asana and Slack in a structured operational environment - Eager to grow in both coordination and lifecycle execution Requirements - This is a fully remote role. Candidates must be able to work standard business hours (9:00am–5:00pm) in ET, CT, MT, or PT time zones. Benefits - Homestead Studio is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. - Homestead is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Note on Application Responses We strongly encourage applicants to answer questions in their own words. While tools like ChatGPT can be helpful for organizing or polishing your thoughts, it is very easy to recognize when responses are copied and pasted without personalization. Candidates who use AI in that way are typically less successful in our process. Please treat your responses as an opportunity to show us how you think and communicate.