Customer Experience Services for the World’s Best Brands
Solutions Engineer
Location
United Kingdom
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Solutions Engineer
ModSquad
• Lead client engagements from discovery through delivery — owning the technical implementation, the client relationship, and the outcome • Design and build solutions across the partner ecosystem, including configurations, integrations, and AI-powered workflows • Translate client needs into technical specifications • Build and deploy AI-powered workflows • Document what you build — implementation guides, integration specs, workflow diagrams • Manage issues and escalations with a systems mindset • Support pre-sales conversations when your technical perspective adds value
Job Requirements
- 3–5 years of experience implementing and administering SaaS platforms in client-facing roles
- Hands-on experience with CX platforms (Zendesk, Zoom Contact Center, or similar) and workflow automation tools (Workato, Zapier, Make, or similar)
- Working knowledge of APIs, JSON, and systems integration
- Real experience building and deploying AI-powered workflows
- Strong client communication skills
- Documentation habits that make the next person's job easier
- A systems thinker who solves for root causes, not just immediate symptoms
Benefits
- Competitive benefits
- Professional development opportunities
- Work for a growth company with amazing clients and awesome colleagues
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