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ModSquad

Customer Experience Services for the World’s Best Brands

Solutions Engineer

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 10,001+Since 2007H1B SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Solutions Engineer

ModSquad

• Lead client engagements from discovery through delivery — owning the technical implementation, the client relationship, and the outcome • Design and build solutions across the partner ecosystem, including configurations, integrations, and AI-powered workflows • Translate client needs into technical specifications • Build and deploy AI-powered workflows • Document what you build — implementation guides, integration specs, workflow diagrams • Manage issues and escalations with a systems mindset • Support pre-sales conversations when your technical perspective adds value

Job Requirements

  • 3–5 years of experience implementing and administering SaaS platforms in client-facing roles
  • Hands-on experience with CX platforms (Zendesk, Zoom Contact Center, or similar) and workflow automation tools (Workato, Zapier, Make, or similar)
  • Working knowledge of APIs, JSON, and systems integration
  • Real experience building and deploying AI-powered workflows
  • Strong client communication skills
  • Documentation habits that make the next person's job easier
  • A systems thinker who solves for root causes, not just immediate symptoms

Benefits

  • Competitive benefits
  • Professional development opportunities
  • Work for a growth company with amazing clients and awesome colleagues

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