Role Description As an Operations Analyst, you play a pivotal role in supporting Owners Corporation Managers (OCMs) and partnering with them to ensure the efficient management of communities. You will be responsible for maintaining organisation, managing essential administrative tasks, and ensuring seamless operations through effective data management, maintenance coordination, and communication. Key Responsibilities - Data Processing and Administration: - Provide administrative support to the Owners Corporation management team, ensuring the seamless operation of the communities we manage. - Diligently input and maintain accurate customer information in the company database. - Update and ensure the accuracy of owner details, reflecting our commitment to data integrity. - Manage email enquiries, maintaining responsive communication with clients, addressing their concerns, and providing updates on Owners Corporation actions. - Draft and disseminate professional documents, including breach notices, circulars, notices, and meeting agendas. - Ensure all written and verbal communications reflect accuracy, consistency, and professionalism. - Maintenance and Coordination: - Oversee work orders through specialised tools, ensuring maintenance and repair tasks are scheduled, executed, and documented with precision. - Maintain comprehensive maintenance schedules, safeguarding the optimal condition of managed communities. - Collaboration with Owners Corporation Managers: - Partner with OCMs to address community-specific needs, ensuring proactive support and efficient problem resolution. - Facilitate committee meetings by preparing materials, scheduling, and ensuring follow-through on action items. - Document Management: - Maintain an organised digital file management system in line with company guidelines. - Ensure the accessibility and security of the digital document repository for all portfolio files. - Other Responsibilities: - Adhoc tasks, including answering and directing calls as needed. - Assist with developing proposals for new business initiatives. - Complete ad hoc tasks as assigned. Systems - Proficiency in Microsoft Office applications. - Familiarity with tools such as Urbanise Strata, StrataVote, Asana, Dialpad, Adobe Acrobat, and Bing. - Experience with email platforms such as Front. Key Competencies - Strong organisational and time-management skills. - Exceptional attention to detail and commitment to accuracy. - Effective written and verbal communication skills. - Ability to collaborate with team members and clients in a professional and proactive manner. - Flexibility to manage multiple tasks and adapt to shifting priorities. Qualifications - High school diploma or equivalent required; associate’s or bachelor’s degree preferred. - 1-2 years of experience in an administrative or support role. - Proficient in Microsoft Office and other relevant software programs. - Excellent communication and interpersonal skills. - Strong organizational and time management skills. - Ability to work independently and as part of a team. - Attention to detail and accuracy.

Title: Senior Associate, Investor Relations Operations – Timberland and Agriculture Location: USA, Boston, MA, Chicago, IL Job Description: time type Full time job requisition id JR26061932 The Senior Associate will play an integral role within the Private Markets IR Operations team, reporting to the Director, IR Operations, Timberland and Agriculture. This high-impact position supports the IR function and contributes to the execution of fundraising initiatives across global Timberland and Agriculture strategies. The role is primarily focused on Agriculture strategies, with additional support for Timberland strategies. Based in Boston or Chicago, the candidate will thrive in a collaborative environment, gaining visibility to top-tier investment teams in a fast-paced capital raising environment. This is a unique opportunity to play a pivotal role in shaping the success of the Timberland and Agriculture platform while advancing your career in an innovative and results-driven setting. Position Responsibilities: Leadership & Timberland and Agriculture Strategy Expertise - Provide day-to-day support within the IR Operations team, fostering collaboration, reinforcing best practices, and ensuring disciplined execution across concurrent fundraising and client deliverables. - Apply strong working knowledge of private Timberland and Agriculture strategies—including Core and Core-Plus—to support positioning, investor engagement, RFP and RFI submissions, competitive analysis, performance summaries, and real-time diligence discussions. - Work with the Private Markets, Timberland, and Agriculture teams in a collaborative environment to create a best-in-class IR platform and program with a client-first philosophy. Marketing Content Creation & Management - Lead and own the end-to-end development and ongoing maintenance of core marketing and client-facing materials, including pitchbooks, factsheets, case studies, track record narratives, and meeting presentations, with a high bar for accuracy, consistency, and timeliness. - Coordinate content development and logistics alongside the broader team for the Annual Investor Conference and other investor events, partnering with IR and investment teams to produce polished, decision-useful presentation materials and client-facing experiences. Due Diligence Materials & Investor Information Requests - Partner with Proposal Services to manage completion of Timberland and Agriculture RFPs, RFIs, and DDQs, and ensure inputs are well-sourced, compliant, and aligned with consistent messaging. - Respond to recurring and ad hoc investor requests by leveraging product knowledge and internal information systems; synthesize complex inputs into clear, investor-ready responses. - Partner with Distribution and IR to maintain virtual data rooms. - Lead the logistics in production of investor forums, quarterly calls, and internal/external formal and informal updates. Project Management & Cross-Functional Coordination - Serve as a project manager across Investments, Finance, Legal, Compliance, Product, Risk, Sustainability, and other functional partners to ensure timely delivery, thorough reviews, and quality control of all investor materials and diligence outputs. - Identify opportunities to improve scalability and execution (e.g., templates, content libraries, intake workflows, review checklists) and implement enhancements to streamline IR operations. - Strong ability and/or track record in working across cross-functional teams to deliver projects and outcomes on time. - Work across the broader Private Markets IR platform to recommend and adopt best practices for the Timberland and Agriculture platform’s evolution. Content Governance & Reporting - Contribute to quarterly fund/client reporting and support internal reporting requests for senior leadership, providing clear, reliable updates on fundraising activity, capital deployment, performance, deliverables, and investor engagement. Required Qualifications: The successful candidate will have 5+ years of overall work experience, including relevant experience in a sales support, client-centric role, with direct timberland or agriculture experience. Agriculture experience preferred. In addition, the successful candidate will exhibit all or most of the following skills and characteristics: - Self-Motivated and Autonomous: Able to take initiative and drive outcomes without constant direction. - Change Management Mindset: Champions adoption of new processes and tools with empathy and rigor. - Obsessively Organized: Maintains structure, prioritization, and clarity across complex initiatives. - Clear, Direct Communication: Communicates effectively with all stakeholders, ensuring transparency and alignment. - Stakeholder Engagement: Builds trust and fosters collaboration across diverse teams and geographies. - KPI-Driven and Outcome-Focused: Measures success through tangible results and consistent follow-through. - Change Management Mindset: Champions adoption of new processes and tools with empathy and rigor. - Proficient in Microsoft Office: Experience with Seismic, Salesforce, and Qvidian is a plus. When you join our team: - We’ll empower you to learn and grow the career you want. - We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. - As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $73,350.00 USD - $122,250.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

• Process and monitor IRA contributions, Roth conversions, rollovers, Required Minimum Distributions (RMDs), and retirement plan distributions across all retirement product types including Traditional, Roth, SEP, and SIMPLE IRAs, 401(k), 403(b), pension, annuity, and HSA/ESA accounts. • Ensure all transactions comply with IRS contribution limits, distribution rules, and eligibility requirements. • Support the preparation, review, and filing of year-end tax forms including Form 1099-R (Distributions) and Form 5498 (IRA Contributions). • Identify and resolve reporting discrepancies, process corrections, and ensure timely and accurate IRS submission through FIRE/IRIS filing systems. • Manage beneficiary designation updates, excess contribution corrections, recharacterizations, and account restriction monitoring. • Ensure all retirement account activities adhere to IRC, ERISA, and FINRA/SEC requirements. • Handle a wide range of customer inquiries and requests related to retirement accounts through email and phone, providing timely and accurate information on contribution limits, distribution options, tax implications, and beneficiary rules to enhance client satisfaction. • Continuously acquire and update knowledge of IRS regulations (Internal Revenue Code), ERISA requirements, and FINRA/SEC guidelines as they apply to retirement account operations, ensuring strict compliance and operational integrity. • Actively participate in initiatives to improve procedures by reducing risks and enhancing operational efficiencies. Provide recommendations and insights that may influence the strategic direction of retirement services operations.

• Support the planning, execution, and coordination of VIP marketing campaigns, promotions, events, and operational initiatives. • Assist the VIP Marketing Projects Manager with project planning, timelines, deliverables, and cross-functional communication. • Track project milestones and provide regular status updates to leadership. • Prepare project documentation, reports, presentations, and Standard Operating Procedures (SOPs). • Coordinate operational logistics for VIP marketing initiatives and departmental projects. • Identify opportunities to improve operational workflows and recommend process enhancements. • Manage and maintain VIP operational data across Salesforce, Blackthorn, and Spoke Phone, ensuring data integrity and consistency. • Build, launch, and manage Salesforce campaigns supporting VIP communications, promotions, events, and marketing initiatives. • Conduct routine audits of CRM data to identify inconsistencies and maintain data quality. • Troubleshoot Salesforce-related issues, submit IT support tickets, and monitor resolution through completion. • Support system testing and implementation of new CRM functionality and operational enhancements. • Maintain documentation of CRM processes, workflows, and system updates. • Reconcile daily and monthly property comp reports, identifying discrepancies and communicating findings to Finance and Revenue teams. • Maintain accurate budget tracking reports and dashboards for leadership. • Assist with invoice tracking and reconciliation to ensure timely processing. • Partner with Finance to communicate budget variances and support forecasting efforts. • Track departmental budgets against forecasts, including event expenses, ticket allocations and ticket blocks, vendor invoices, one-off ticket requests, marketing, and operational expenditures. • Maintain and troubleshoot Slack workflows supporting VIP operations and internal communications. • Manage and maintain Zapier integrations and automated Slack notifications. • Update and maintain host contact tables that support Slack workflows and automated alerts. • Partner with Loyalty Operations to ensure shared contact tables remain accurate and operational. • Monitor workflow performance and proactively identify opportunities for automation and operational improvements. • Coordinate onboarding activities for new VIP team members under the direction of department leadership. • Support continuous improvements to the department's onboarding and intake process. • Assign learning paths and required training through Udemy Business or other Learning Management Systems. • Monitor training completion and distribute recurring compliance reports. • Partner with Learning & Development to maintain current training content and documentation. • Maintain onboarding guides, departmental documentation, and operational resources. • Support department reporting, audits, and operational initiatives. • Coordinate communication between stakeholders to ensure projects remain on schedule. • Assist leadership with special projects and operational initiatives as assigned. • Serve as a liaison between VIP Marketing and internal departments, including: Finance, Revenue Management, Loyalty, Information Technology, Learning & Development, Marketing.