Description Job Description MobileService+ is a door-to-door service, provided by the Dealer and supported by GM, that gives retail & fleet customers the convenience they expect. The MobileService+ program is designed to help dealerships keep and build their service business by providing new service options to the customer. The Role The Mobile Service Launch & Sustainment Manager is responsible for driving ongoing dealer success, operational consistency, and field execution for the MobileService+ program. This role supports enrolled dealers During and After launch, Launch Mobile Service Operations, helping them sustain performance, improve customer experience, and fully utilize MobileService+ capabilities across service operations. The role is focused on long-term growth and sustainment, including dealer engagement, operational coaching, support for field as the SME, issue resolution, and cross-functional coordination. The ideal candidate brings strong dealer-operations knowledge, sound judgment, and the ability to influence outcomes across multiple partners. This is a field-based role that is responsible for covering Dealers North Central Region (OH, MI, IN, IL, IA, SD, MN, ND, WI) The individual is expected to be located in their assigned Region. Extensive travel is required (75%) What You'll Do - Lead dealer participation in MobileService+, including enrollment, launch, and sustainment, while ensuring ongoing operational readiness and compliance with program requirements. - Serve as a primary field contact for dealer questions, issue resolution, and escalation management related to MobileService+ operations. - Coach dealers on best practices for mobile service execution, technician readiness, customer outreach, and day-to-day mobile service operations. - Partner with internal & external teams across CCA, Fleet, field teams, 3rd party partners and strategy and operations to improve dealer performance and support growth and sustainment objectives. - Review dealer performance trends, identify gaps, and implement corrective actions to improve adoption, utilization, and customer experience. - Develop and deploy sustainment guides, field processes, and repeatable support models that can be scaled nationally. - Support dealer meetings, store visits, and follow-up recaps that document actions, decisions, and next steps needed to keep dealers on track. - Coordinate with dealers on key operational topics such as scheduling, training completion, vehicle readiness, service scope, and program tools and systems. Your Skills & Abilities (Required Qualifications) - Bachelor's degree in business or a related field. - 5+ years' experience in dealer operations, sales or after-sales operations, or field performance management. - Experience managing cross-functional initiatives and influencing partners without direct authority. - Strong communication and relationship-management skills, with the ability to work effectively with dealers, field teams, and internal leadership. - Ability to analyze operational performance, identify issues, and drive practical solutions. - Comfort working in a fast-paced environment with multiple stakeholders and evolving priorities. What Can Give You a Competitive Advantage (Preferred Qualifications) - Familiarity with tools and systems that support dealer operations, reporting, warranty, vehicle readiness, and field execution. - Experience coaching dealers or field teams through performance improvement and sustainment activities. - Experience building repeatable field processes that can scale across a national dealer network. Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. • The salary range for this role is $105,600- $140,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. #LI-LK1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer. The selected candidate will be required to travel at least 50% or more on a frequent basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Description MobileService+ is a door-to-door service, provided by the Dealer and supported by GM, that gives retail & fleet customers the convenience they expect. The MobileService+ program is designed to help dealerships keep and build their service business by providing new service options to the customer. The Role The Mobile Service Launch & Sustainment Manager is responsible for driving ongoing dealer success, operational consistency, and field execution for the MobileService+ program. This role supports enrolled dealers During and After launch, Launch Mobile Service Operations, helping them sustain performance, improve customer experience, and fully utilize MobileService+ capabilities across service operations. The role is focused on long-term growth and sustainment, including dealer engagement, operational coaching, support for field as the SME, issue resolution, and cross-functional coordination. The ideal candidate brings strong dealer-operations knowledge, sound judgment, and the ability to influence outcomes across multiple partners. This is a field-based role that is responsible for covering Dealers Western Region (CA, WA, OR, ID, NV, UT, AZ, NM, CO, WY, HI, AK) The individual is expected to be located in their assigned Region (excluding HI and AK) Extensive travel is required (75%) What You'll Do - Lead dealer participation in MobileService+, including enrollment, launch, and sustainment, while ensuring ongoing operational readiness and compliance with program requirements. - Serve as a primary field contact for dealer questions, issue resolution, and escalation management related to MobileService+ operations. - Coach dealers on best practices for mobile service execution, technician readiness, customer outreach, and day-to-day mobile service operations. - Partner with internal & external teams across CCA, Fleet, field teams, 3rd party partners and strategy and operations to improve dealer performance and support growth and sustainment objectives. - Review dealer performance trends, identify gaps, and implement corrective actions to improve adoption, utilization, and customer experience. - Develop and deploy sustainment guides, field processes, and repeatable support models that can be scaled nationally. - Support dealer meetings, store visits, and follow-up recaps that document actions, decisions, and next steps needed to keep dealers on track. - Coordinate with dealers on key operational topics such as scheduling, training completion, vehicle readiness, service scope, and program tools and systems. Your Skills & Abilities (Required Qualifications) - Bachelor's degree in business or a related field. - 5+ years' experience in dealer operations, sales or after-sales operations, or field performance management. - Experience managing cross-functional initiatives and influencing partners without direct authority. - Strong communication and relationship-management skills, with the ability to work effectively with dealers, field teams, and internal leadership. - Ability to analyze operational performance, identify issues, and drive practical solutions. - Comfort working in a fast-paced environment with multiple stakeholders and evolving priorities. What Can Give You a Competitive Advantage (Preferred Qualifications) - Familiarity with tools and systems that support dealer operations, reporting, warranty, vehicle readiness, and field execution. - Experience coaching dealers or field teams through performance improvement and sustainment activities. - Experience building repeatable field processes that can scale across a national dealer network. Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. • The salary range for this role is $105,600- $140,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. #LI-LK1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer. The selected candidate will be required to travel at least 50% or more on a frequent basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. About Universal Products & Experiences (UP&E) At Universal Products & Experiences (UP&E), we transform iconic stories into products and experiences fans can wear, play, collect, and enjoy every day. From the thrilling universe of Jurassic World to the fun of Minions and the timeless magic of Back to the Future, we bring beloved franchises to life far beyond the screen. UP&E has grown rapidly while keeping the energy, agility, and inventive spirit of a start-up. Our mission is bold yet simple: to take imagination beyond the screen through innovative products, immersive retail, and unforgettable theme park experiences. Partnering with world-class licensees and creators, we deliver toys, fashion, collectibles, games, and lifestyle products across parks, retail, and digital platforms worldwide. Creativity, technology, and storytelling are at the heart of everything we do. As part of Universal Destinations & Experiences, you'll join a collaborative, inclusive global team where every voice matters - helping us be an employer of choice for top talent and a partner of choice for retailers, licensees, and creators. If you're ready to bring imagination to life and create moments that matter, your adventure starts here. Join us and help create moments that matter. https://www.universalproductsexperiences.com/ Job Description Summary: Universal Products & Experiences is seeking a Senior Design Manager with experience in product design and licensing for the Toys and Hardlines team. The role will be based in Tokyo office and is responsible for product approvals, product development and product strategies for mainly Japan with the possibility of additional markets might be added in the future. Universal Products & Experiences team is looking for candidates that are pro-active, forward thinkers and have strong communication skills. The role requires a manager that has experience building strong relationships with internal cross-functional teams and external partners. This position will report directly to Director, Lifestyle/Toys & Hardlines Product & Design. Responsibilities Licensing & Product Development - Serve as a subject matter expert in the entertainment and consumer products licensing business. - Manage licensed product development and approval processes, ensuring brand integrity, storytelling alignment, and high-quality execution. - Lead product approval meetings and oversee approval workflows, schedules, and system management. - Provide strategic guidance on licensor selection and product execution to business and category partners. Design Leadership & Innovation - Lead design direction throughout the product development lifecycle, from concept creation through final production. - Serve as the design expert for assigned product categories, including materials, construction, technical design, packaging, and branding. - Develop compelling presentations and product reviews that effectively communicate design concepts, product features, and development plans. - Provide design feedback and approvals aligned with brand guidelines, property priorities, and consumer expectations. - Drive product innovation by translating brand vision and consumer insights into differentiated, market-relevant product concepts. - Leverage knowledge of licensee design and manufacturing capabilities to optimize product development and execution. Strategy & Team Leadership - Lead, coach, and develop team members while fostering collaboration, accountability, and continuous growth. - Develop and execute category design strategies that support business objectives and long-term growth. - Identify emerging trends, consumer insights, innovation opportunities, and whitespace opportunities across brands and categories. - Partner with cross-functional teams to develop new product initiatives and expand existing product lines. - Contribute to broader business and organizational strategy discussions. Communication & Collaboration - Build and maintain strong relationships with internal stakeholders, licensees, vendors, and senior leadership. - Lead complex discussions, secure cross-functional alignment, and remove barriers to successful execution. - Facilitate high-impact meetings, establish accountability, and ensure timely follow-through on action items. - Communicate regularly with global leadership and provide updates on project status, product development, and strategic initiatives. Qualifications Basic Requirements: - Experience in licensing, consumer products, or manufacturing industries is preferred. - Proven people management experience. - Experience of leading licensed consumer product design and development in the entertainment industry, from concept through production, including approvals, manufacturing, and commercialization. - Native-level proficiency in Japanese; English proficiency preferred. - Strong understanding of product category dynamics, consumer trends, and business strategy. - Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and business productivity tools, including Keynote, PowerPoint, Microsoft Office, Adobe Firefly, and Copilot, is a plus. - Willing to attend business travels Desired Characteristics: - Strong understanding of product category dynamics, consumer trends, and business strategy. - Strong communication and presentation skills with the ability to influence stakeholders and drive alignment - Strategic thinker who can balance creative excellence with business objectives - Proven leadership skills with the ability to mentor, motivate, and develop teams - Highly organized, detail-oriented, and able to effectively prioritize in a fast-paced environment - Collaborative, adaptable, and proactive problem-solver with a strong sense of ownership and accountability Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Description MobileService+ is a door-to-door service, provided by the Dealer and supported by GM, that gives retail & fleet customers the convenience they expect. The MobileService+ program is designed to help dealerships keep and build their service business by providing new service options to the customer. The Role The Mobile Service Launch & Sustainment Manager is responsible for driving ongoing dealer success, operational consistency, and field execution for the MobileService+ program. This role supports enrolled dealers During and After launch, Launch Mobile Service Operations, helping them sustain performance, improve customer experience, and fully utilize MobileService+ capabilities across service operations. The role is focused on long-term growth and sustainment, including dealer engagement, operational coaching, support for field as the SME, issue resolution, and cross-functional coordination. The ideal candidate brings strong dealer-operations knowledge, sound judgment, and the ability to influence outcomes across multiple partners. This is a field-based role that is responsible for covering Dealers Southeast Region (FL, GA, SC, NC, VA, WV, TN, KY) The individual is expected to be located in their assigned Region. Extensive travel is required (75%) What You'll Do - Lead dealer participation in MobileService+, including enrollment, launch, and sustainment, while ensuring ongoing operational readiness and compliance with program requirements. - Serve as a primary field contact for dealer questions, issue resolution, and escalation management related to MobileService+ operations. - Coach dealers on best practices for mobile service execution, technician readiness, customer outreach, and day-to-day mobile service operations. - Partner with internal & external teams across CCA, Fleet, field teams, 3rd party partners and strategy and operations to improve dealer performance and support growth and sustainment objectives. - Review dealer performance trends, identify gaps, and implement corrective actions to improve adoption, utilization, and customer experience. - Develop and deploy sustainment guides, field processes, and repeatable support models that can be scaled nationally. - Support dealer meetings, store visits, and follow-up recaps that document actions, decisions, and next steps needed to keep dealers on track. - Coordinate with dealers on key operational topics such as scheduling, training completion, vehicle readiness, service scope, and program tools and systems. Your Skills & Abilities (Required Qualifications) - Bachelor's degree in business or a related field. - 5+ years' experience in dealer operations, sales or after-sales operations, or field performance management. - Experience managing cross-functional initiatives and influencing partners without direct authority. - Strong communication and relationship-management skills, with the ability to work effectively with dealers, field teams, and internal leadership. - Ability to analyze operational performance, identify issues, and drive practical solutions. - Comfort working in a fast-paced environment with multiple stakeholders and evolving priorities. What Can Give You a Competitive Advantage (Preferred Qualifications) - Familiarity with tools and systems that support dealer operations, reporting, warranty, vehicle readiness, and field execution. - Experience coaching dealers or field teams through performance improvement and sustainment activities. - Experience building repeatable field processes that can scale across a national dealer network. Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. • The salary range for this role is $105,600- $140,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. #LI-LK1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer. The selected candidate will be required to travel at least 50% or more on a frequent basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.