• Conduct online “Video Visits” with health plan members • Provide 40 hours of availability weekly, consistently providing 320+ capacity units per month • Execute a strong visit completion rate, consistently pacing 220+ completed visits per month • Maintain training, affiliation, and compliance with Video Visit requirements (regular training required)

• Conduct online “Video Visits” with health plan members, working in a private space with adequate internet connection • Provide 40 hours of availability weekly, consistently providing 320+ capacity units per month • Execute a strong visit completion rate, consistently pacing 220+ completed visits per month • Maintain training, affiliation, and compliance with Video Visit requirements (regular training required)

• Deliver proactive coding education through newsletters, scorecards, and presentations • Lead onboarding and compliance training for all employed Physicians/APPs • Provide individualized documentation feedback by reviewing new clinician records and conducting spot checks • Serve as the primary contact for coding inquiries • Monitor Epic work queues to ensure timely and accurate charge submissions • Collaborate across departments to enhance documentation practices and system optimization • Participate in specialty and department meetings • Refine Epic documentation tools to improve efficiency and accuracy • Ensure compliance with regulatory standards

• Performs a clinical review and assesses care related to mental health and substance abuse • Monitors and determines if level of care and services related to mental health and substance abuse are medically appropriate • Evaluates member’s treatment for mental health and substance abuse before, during, and after services to ensure level of care and services are medically appropriate • Performs prior authorization reviews related to mental health and substance abuse to determine medical appropriateness in accordance with regulatory guidelines and criteria • Performs concurrent review of behavioral health (BH) inpatient to determine overall health of member, treatment needs, and discharge planning • Analyzes BH member data to improve quality and appropriate utilization of services • Provides education to providers members and their families regarding BH utilization process • Interacts with BH healthcare providers as appropriate to discuss level of care and/or services • Engages with medical directors and leadership to improve the quality and efficiency of care • Formulates and presents cases in staffing and integrated rounds • Performs other duties as assigned • Complies with all policies and standards.