Simply Results Talent

Partner with clients to identify opportunities for CX modernization, workflow optimization, AI enablement, automation, and operational transformation Help customers navigate evolving customer experience strategies through the integration of technology, AI, human expertise, and global delivery models Drive adoption and expansion of strategic Liveops capabilities, including AI-enabled and platform-led solutions Translate industry trends, market dynamics, and emerging technologies into actionable recommendations for customers Serve as the voice of the customer internally to influence future innovation, solution development, and service strategy Identify opportunities for account expansion, new solution adoption, and long-term strategic growth Partner closely with Sales, Product, Professional Services, Technology, and Operations teams to align solutions with customer priorities and business objectives Support the development of outcome-based partnership opportunities and value-driven solution strategies Drive commercial growth through consultative relationship management and strategic business alignment Coordinate internal teams to ensure alignment between customer expectations, operational execution, and business outcomes Collaborate across Workforce Management, Talent Acquisition, Training, Operations, Professional Services, Technology, and Product teams to deliver seamless customer experiences Lead cross-functional efforts focused on continuous improvement, innovation, scalability, and operational excellence Influence internal priorities and decision-making based on customer needs, strategic opportunities, and market trends

Learning Delivery Facilitator

Location

Philippines

Posted

29 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Learning Delivery Facilitator

Simply Results Talent

Role Description The Learning Team is tasked with delivering best-in-class experience to newly contracted and existing independent contractor agents as they certify for client programs. As a Learning Facilitation Analyst, you will be responsible for leading and delivering successful training and onboarding experiences for agents while meeting graduation rate goals across multiple programs. As a critical member of a certification team, you will: - Collaborate in executing agent certifications for your assigned program(s). - Coordinate learning activities and resources while ensuring that all established best practices are followed. - Develop and deliver content based on accepted learning principles. - Analyze class results and previous trends and quickly adjust delivery activities to improve results. - Work closely with the Learning Team leadership and cross-functional partners. This position plays a pivotal role in improving the lives of Liveops agents. Qualifications - Bachelor’s Degree or equivalent years of work experience required. - 5-7 years’ experience in a project management, mentor or lead role. - 5-7 years’ experience in training (virtual experience preferred). - Experience developing learning activities and content. - Experience working directly with internal and external partners. - Thorough knowledge of Microsoft Office suite, Salesforce, and reporting best practices. - Expert multi-tasker and able to handle impromptu changes in direction. Requirements - Ability to sit or stand at a desk for extended periods of time while working. - Available for on-camera virtual meetings and agent sessions in a non-distracted environment. - Ability to work independently and meet deadlines. - Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and holidays. - Diligently follow Agent Readiness Team guidelines, including managing calendars, and adhering to time-off protocols to ensure seamless team operations. - Leading and coordinating agent certification. - Analyzing agent performance and making improvements. - Managing certification schedules and communicating with agents. Benefits - Participate in special projects as assigned. - Fulfill additional responsibilities as required within the scope of the position.

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