• Provides active care management, assesses service needs, develops and coordinates action plans in cooperation with members, monitors services and implements plans, to include member goals • Evaluates outcomes of plans, eligibility, level of benefits, place of service, length of stay, and medical necessity regarding requested services and benefit exceptions • Ensures accurate documentation of clinical information to support and determine medical necessity criteria and contract benefits • Provides telephonic support for members with chronic conditions, high-risk pregnancy or other at-risk conditions that consist of intensive assessment/evaluation of condition, at-risk education based on members’ identified needs, provides member-centered coaching utilizing motivational interviewing techniques in combination with reflective listening and readiness to change assessment to elicit behavior change and increase member program engagement • Participates in direct intervention/patient education with members and providers regarding health care delivery system, utilization on networks and benefit plans • May identify, initiate, and participate in on-site reviews • Serves as member advocate through continued communication and education • Promotes enrollment in care management programs and/or health and disease management programs • Provides appropriate communications (written, telephone) regarding requested services to both health care providers and members • Performs medical or behavioral review/authorization process • Ensures coverage for appropriate services within benefit and medical necessity guidelines • Utilizes allocated resources to back up review determinations • Identifies and makes referrals to appropriate staff (Medical Director, Case Manager, Preventive Services, Subrogation, Quality of care Referrals, etc.) • Participates in data collection/input into system for clinical information flow and proper claims adjudication • Demonstrates compliance with all applicable legislation and guidelines for all regulatory bodies, which may include but is not limited to ERISA, NCQA, URAC, DOI (State), and DOL (Federal) • Maintains current knowledge of contracts and network status of all service providers and applies appropriately • Assists with claims information, discussion, and/or resolution and refers to appropriate internal support areas to ensure proper processing of authorized or unauthorized services

• Performs quality assurance review of reports, correspondences, addendums or supplemental reviews • Ensures clear, concise, evidence-based rationales have been provided in support of all recommendations and/or determinations • Ensures that all client instructions and specifications have been followed and that all questions have been addressed • Verifies that the peer reviewer has attested to only the fact(s) and that no evidence of reviewer conflict of interest exists • Assists in resolution of customer complaints and quality assurance issues as needed

• Ensure reports are of the highest quality and integrity • Assist with quality assurance questions • Perform quality assurance review of reports and correspondences • Verify board specialty reviews compliance • Resolution of customer complaints and quality assurance issues

Role Description This is a remote position. As a Global Drug Safety Associate , you will support the delivery of high‑quality clinical and post‑marketing safety activities. You will work closely with senior Drug Safety colleagues to process safety cases, maintain documentation, and support compliance and operational tasks across multiple projects. Key Responsibilities - Support the processing of safety cases from clinical trial and post‑marketing sources, including AEs, SAEs, and SUSARs. - Assist with case receipt, triage, data entry, MedDRA and WHO Drug coding, follow‑up activities, and quality checks within safety databases. - Support expedited and local ICSR submissions under supervision. - Assist with reconciliation of safety data with clinical databases. - Support global and local literature monitoring activities. - Maintain and update Drug Safety documentation, trackers, and project files in line with internal procedures. - Provide administrative and operational support to the Global Drug Safety team, including mailbox monitoring and document management. - Support compliance monitoring, reporting activities, and internal process adherence. - Collaborate with cross‑functional teams and external partners as required. Qualifications - Bachelor’s degree in pharmaceutical sciences, life sciences, medicine, or a related field. - 1–3 years of experience in Drug Safety, Pharmacovigilance, or a medical environment, including case processing and regulatory submissions. - Experience in safety case processing within both clinical trial and post‑marketing settings is required. - Basic understanding of Drug Safety regulations and guidelines, including ICH, GVP, GCP, and CIOMS. - Experience or familiarity with safety databases is an advantage. - Fluent written and spoken English. - Strong attention to detail, organizational skills, and willingness to learn. - A collaborative team player with a positive and proactive attitude. Benefits - Work remotely while contributing to a global life sciences consultancy. - Lead quality operations that directly influence patient safety and regulatory compliance. - Collaborate in a multicultural, inclusive, and innovative environment. - Enjoy opportunities for career progression, professional development, and international exposure. - Flexible Work Options: Remote working flexibility to support your lifestyle. - Generous Time Off: Enjoy 5 weeks of holiday plus national holidays and 3 personal days to recharge. - Home Office Support: Get support to create a productive home office setup. - Bonuses: Benefit from an annual bonus program, spot bonuses, and employee-nominated recognition. Company Description At Arriello, we provide Pharmacovigilance, Quality & Compliance, and Regulatory Affairs services to global pharmaceutical and life sciences companies, helping them meet regulatory requirements and protect patient safety. We are a growing business with a collaborative culture focused on high‑quality delivery, continuous improvement, and giving people the space to do their best work. Our values guide how we work: - Inclusive – We value fairness, respect, and learning from one another. - Dedicated – We deliver practical, client‑focused solutions. - Innovative – We work together to find better ways forward. - Passionate – We build strong relationships and care about the quality of what we do.