A comprehensive cloud-based platform to modernize the Office of the CFO.
Senior Customer Success Manager
Location
Italy
Posted
3 days ago
Salary
€65K - €84.5K / year
Seniority
Senior
Job Description
Senior Customer Success Manager
OneStream Software
• Manage overall relationships with assigned customers, ensuring adoption, retention, and renewals. • Develop multi-purpose relationships throughout customer organizations. • Develop and execute Customer Success Plans to establish critical goals and help customers achieve their business objectives and strategic goals. • Measure and monitor customers’ progress against key performance indicators, reporting internally and to customer stakeholders. • Facilitate regular meetings (weekly/monthly/quarterly/bi-annually/annually) with customers to review program statuses following the right governance at different stakeholder levels. • Own and drive strategic engagements with decision makers during regular business reviews. • Serve as a trusted advisor to customers, driving continued value from our products and services. • Collaborate with internal teams (Account Management, Professional Services, Education, SME) to identify opportunities for further adoption of our solutions. • Identify and develop expansion opportunities within existing accounts. • Develop a strong internal network across the entire internal ecosystem. • Advocate for customer needs across departments and manage resolutions for escalated concerns. • Identify risks within accounts and take proactive measures to manage or resolve them efficiently. • Drive customers to take part in user groups and regional customer events. • Drive Customers to build staff training and develop a center of excellence. • Ensure customers achieve continuous ROI by consulting on workflows and aligning outcomes with business goals. • Gain and maintain sound knowledge in the OneStream platform and future product offerings. • Mentor newer members of team. • Collaborate with Customer Success colleagues across your region. • Utilize customer management tools to track communication, issues, and metrics.
Job Requirements
- Minimum of a Bachelor’s degree; an advanced degree may be considered in lieu of professional experience
- 8+ years in a related function with direct customer advocacy and engagement experience
- Minimum of 5 years of experience in Customer Success, Consulting, Account Management, or Sales/Pre-Sales
- Prior experience in dealing with complex customers
- Understanding of corporate finance functions including financial close, planning, budgeting, forecasting, management reporting is preferred.
Benefits
- Transparency around corporate structure, salary, and benefits
- Core value of customer success
- Variety of project work (not industry-specific)
- Strong culture and camaraderie
- Multiple training opportunities
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