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Omilia is the leading provider of Natural Language Understanding enabled IVR & natural dialogue interaction solutions.
Senior Site Reliability Engineer
Location
United States
Posted
4 days ago
Salary
0
Seniority
Senior
Job Description
Senior Site Reliability Engineer
Omilia - Conversational Intelligence
• Ensure platform reliability and availability across production and pre-production environments through proactive monitoring, alerting, and automation. • First response for incidents, contribute to problem management and root cause analysis. • Supporting the development team's effort towards reliability, creating a solid reliability culture within the development lifecycle. • Develop troubleshooting documentation for production support resources. • Collaborate with Engineering teams to develop optimised and productive runbooks, operational documentation and automation of operational tasks. • Collaborate with development and cloud engineering teams to embed reliability and performance into the software delivery lifecycle. • Design, implement, and evolve observability solutions (metrics, logs, traces, dashboards) using tools such as Prometheus, Grafana, and ELK. • Participate in on-call rotations and continuously improve alert quality and response processes. • Champion a culture of reliability, performance, and continuous improvement across teams.
Job Requirements
- Bachelor's Degree or MS in Engineering or equivalent
- Experience in operating at least one container orchestration cluster (Kubernetes, Docker Swarm)
- Experience developing or maintaining software for production services at scale
- Experience with ELK
- Experience with AWS
- Experience with Grafana/Prometheus stack
- Strong scripting skills (Bash, Python or Go)
- Excellent communication skills
- Thinking out of the box and anticipating challenges. It is imperative we are not simply reactive; we must expect challenges and question technologies, procedures and thinking already in place. You will be expected to constantly review and challenge at all levels.
- Versatility. We work with agile/lean methods. We'd much rather iterate and learn than assume we know all the answers.
- Being a team player. You don't (always) work in isolation and are excited by the thought of using your team whilst involving product, experience design, engineering, and more in the process.
Benefits
- Fixed compensation
- Long-term employment with the working days vacation
- Development in professional growth (courses, training, etc)
- Being part of successful cutting-edge technology products that are making a global impact in the service industry
- Proficient and fun-to-work-with colleagues
- Apple gear.
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Senior Site Reliability Engineer
Omilia - Conversational IntelligenceOmilia is the leading provider of Natural Language Understanding enabled IVR & natural dialogue interaction solutions.
• Ensure platform reliability and availability across production and pre-production environments through proactive monitoring, alerting, and automation. • First response for incidents, contribute to problem management and root cause analysis. • Supporting the development team's effort towards reliability, creating a solid reliability culture within the development lifecycle. • Develop troubleshooting documentation for production support resources. • Collaborate with Engineering teams to develop optimised and productive runbooks, operational documentation and automation of operational tasks. • Collaborate with development and cloud engineering teams to embed reliability and performance into the software delivery lifecycle. • Design, implement, and evolve observability solutions (metrics, logs, traces, dashboards) using tools such as Prometheus, Grafana, and ELK. • Participate in on-call rotations and continuously improve alert quality and response processes. • Champion a culture of reliability, performance, and continuous improvement across teams.
• Design, implement, and manage scalable, secure, and highly available cloud infrastructure primarily on AWS. • Build, maintain, and improve Infrastructure as Code solutions using Terraform, CloudFormation, or similar technologies. • Design and optimize CI/CD pipelines to enable reliable, automated software delivery across multiple environments. • Deploy, manage, and optimize containerized workloads using Docker and Kubernetes. • Implement monitoring, logging, alerting, and observability solutions to ensure platform reliability, performance, and operational excellence. • Apply cloud security best practices, IAM policies, secrets management, vulnerability remediation, and compliance standards across infrastructure. • Partner closely with software engineers, architects, and technical leadership to improve deployment processes, platform scalability, and developer experience.
• Aufbau, Betrieb und Weiterentwicklung unserer Cloud-Infrastruktur mit Terraform (IaC) auf Azure • Verwaltung und Optimierung unserer Kubernetes-Cluster • Pflege und Ausbau unserer CI/CD-Pipelines in Azure DevOps • Monitoring, Alerting und Observability – Aufbau, Ausbau und Weiterentwicklung einer stabilen Überwachungsstrategie für unsere Cloud-Infrastruktur • Requirements Engineering: Anforderungen aus den Fachbereichen aufnehmen, bewerten und in technische Lösungen überführen • Entwicklung von Automatisierungslösungen mit Power Automate oder ähnlichen Tools sowie Identifikation und Umsetzung von Automatisierungspotenzialen im Unternehmen • Schnittstellen zwischen internen Systemen schaffen – weniger Handarbeit, mehr Verlässlichkeit
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IRIUMLíderes en gestión de servicios integrados de infraestructuras y plataformas IT.
• Colaborar en un proyecto en modalidad full-remote. • Despliegues cloud con Google Cloud Platform.


