• Own features end-to-end across the stack. • Set the frontend quality bar for AI-native product surfaces. • Build and maintain integration layer between the user-facing product and Civic Agent Platform. • Contribute to evaluation and quality layer for user-facing AI features. • Raise the engineering bar by creating shared infrastructure and better tooling. • Lead technical conversations across the stack.

• Build and maintain performant, low-latency APIs and distributed microservices handling identity, authorization, user profiles, settings, and product configurations. • Implement and maintain data pipelines that move large volumes of data with consistency and reliability, including audit-log systems and BI data exports. • Maintain and improve existing features based on user feedback and evolving product requirements. • Follow and promote engineering best practices, including structured logging, cross-service request tracking, and robust error management. • Contribute to production observability through alerting, dashboards, and runbooks. • Build tooling to reduce manual operations for engineering teams and support customer support self-service workflows. • Contribute to feature development end-to-end: from participating in requirement discussions with Product, through implementation, to production monitoring.

• Design, build, and maintain highly performant, low-latency APIs and distributed microservices handling identity, authorization, user profiles, settings, and product configurations. • Own features end-to-end: from partnering with Product to shape and challenge requirements, through system design, implementation, and production monitoring. • Design and execute data pipelines that move massive volumes of data with guaranteed consistency and zero data loss, including audit-log systems and BI data exports. • Maintain and improve existing features based on user feedback and evolving product requirements. • Advocate for and introduce engineering best practices, including structured logging, cross-service request tracking, and robust error management. • Ensure high-quality observability through alerting, dashboards, tracing, and runbooks for all production services. • Build reusable internal tooling to reduce manual operations for engineering teams and enable customer support self-service. • Collaborate cross-functionally with Product, Design, and Engineering teams with clear and concise communication.

• Design, implement, and maintain automated test frameworks for Caseware's web-based SaaS products. • Execute and coordinate functional, integration, regression, and exploratory testing. • Collaborate with developers and product specialists to refine user stories, acceptance criteria, and improve testability. • Analyze requirements and technical designs to identify risk areas and critical test scenarios. • Investigate, document, and track defects, providing clear reproduction steps and impact analysis. • Continuously improve test coverage, test reliability, and overall QA processes. • Mentor and coach junior SDET team members. • Promote and advocate quality best practices across the engineering organization.