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Adelaide logo
Adelaide

Better Metrics, Better Results.

Customer Success Manager

Customer SupportCustomer SupportOtherRemoteTeam 51-200Since 2020H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

108 days ago

Salary

0

No structured requirement data.

Job Description

Customer Success Manager

Adelaide

This position reports to Senior Director of Customer Success; it will focus on retaining and growing revenue from Adelaide’s adtech partners. Join a team of Customer Success Managers focused on the US market Work closely with the Client Partner and Sales leaders in Partnerships org Manage relationships with major DSPs and ad networks Strengthen and nurture relationships with key partners Ensure support before, during, and after campaigns Drive the adoption of Adelaide's AU metric across partner organizations Collaborate with Sales, TAM, and Analytics teams Deliver impactful reports and ensure seamless campaign execution This is a fully remote position available to candidates located between the East Coast or Midwest regions, with opportunities to connect with colleagues at our New York office. This role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 20% of total On-Target Earnings (OTE). Base Range: $85,000-$95,000 OTE Range: $106,250–$118,750 Performance-based incentives have the potential to exceed the stated OTE

Job Requirements

  • 3-6 years in media or adtech
  • Bachelor’s degree required
  • Strong written and verbal communication skills
  • Proficiency in Google Workspace and Microsoft Office
  • Proven track record of retaining and growing client relationships
  • Experience working with verification/viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.), SSPs (Pubmatic, Index Exchange, Magnite, etc.), and DSPs (DV360, TTD, etc.)
  • Excellent organizational skills and attention to detail
  • A team player who’s eager to grow and thrives in a dynamic start-up environment
  • Act as a product expert, articulate Adelaide’s value proposition
  • Contribute to the development of best practices for strategic account management
  • Lead strategic account planning, identifying growth opportunities
  • Own client health metrics, proactively identifying risks
  • Provide ongoing support, sharing guidance and managing timely problem resolution
  • Stay current on industry trends and share proactive insights with clients
  • Collaborate closely with the Partnerships team
  • Partner with the Analytics team to deliver impactful reports
  • Coordinate with the Technical Account Management team for seamless campaign setup

Benefits

  • Medical, dental, and vision insurance
  • Paid time off
  • Parental leave
  • Employee Development & Wellness Stipend
  • Holiday break
  • Volunteer time off
  • Competitive salary
  • Performance-based quarterly bonus
  • Stock options
  • 401(k) retirement plan
  • Remote-first environment
  • New York office access
  • Access to available WeWork spaces

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